Efteling

Efteling is a large theme park in the Netherlands, known for its fairy-tale and fantasy-themed attractions.

Telephone

Main : +31-416-537-777

Mailing address

Europalaan 1
5171 KW Kaatsheuvel, The Netherlands

Website

What you need to know about Efteling

Customer service experiences with Efteling can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Efteling’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Efteling with our insider guide or through our executive contacts.
Efteling's customer service policies are standard. Here are our frequently asked questions about Efteling.

How to resolve a problem with Efteling

Try self-service first

Use our proven resolution methods, or Efteling’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Efteling respond?

Phone support

Customer service is available daily during the following hours: Monday to Friday: 8 a.m. to 6 p.m.
Saturday and Sunday: 9 a.m. to 5 p.m. Central European time. Call +31-416-537-777.

Email support

Efting does not provide support through email.

Online contact form

Response times for inquiries submitted via the online contact form are not specified.

Live chat support

Efting does no provide support through live chat.

Social media

Specific response times for social media inquiries are not detailed.

Verified contacts

Efteling customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Nicole Scheffers

Director of Parks and Resorts

nscheffers@efteling.com

Secondary

Koen Sanders

Director of Product and Marketing

ksanders@efteling.com

Chief Executive

Fons Jurgens

Chief Executive

fjurgens@efteling.com

Efteling self-service links

Here is a summary of Efteling's price information:

Tickets: From €33 per person for group tickets (20+ people), various prices depending on the day.
Holiday Homes: Starting at €460 for a 6-person house for 2 adults and 2 children for 2 nights.
Hotel Rooms: Starting at €319 for a standard room for 2 adults and 2 children, including breakfast and 2 days access to the park.

Efteling customer service policies

Efteling processes personal data to provide services such as ticket purchases, bookings, and communication. Data collected includes names, contact details, reservation information, and communication records. The company also gathers data through digital interactions, such as app use and website visits. Efteling ensures the privacy of this information and complies with data protection laws.

Efteling loyalty program

Efteling offers a loyalty program called the Efteling Account. This program allows visitors to create an account to track their tickets, purchases, and rewards. Members can also receive exclusive offers, promotions, and personalized content.

Frequently asked questions about Efteling

Efteling is owned by Karel and Marianne van der Velden through their company Efteling B.V., which is a private company. However, the ownership structure is still tied to the van der Velden family, and the park is managed by the van der Velden's descendants, making it a family-owned business.

Call Efting customer service at +31-416-537-777.

Efting customer service is available Monday to Friday 8 a.m. to 6 p.m., Saturday and Sunday 9 a.m. to 5 p.m. Central European time.

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