Efteling Customer Service Contacts

Efteling is a large theme park in the Netherlands, known for its fairy-tale and fantasy-themed attractions.

How to reach a person at Efteling

Efteling Responsiveness rating

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3/5

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What you need to know about Efteling

Customer service experiences with Efteling can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Efteling customer service response times

Company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportCustomer service is available daily during the following hours: Monday to Friday: 8 a.m. to 6 p.m.
Saturday and Sunday: 9 a.m. to 5 p.m. Central European time. Call +31-416-537-777.
Email supportEfting does not provide support through email.
Online contact formResponse times for inquiries submitted via the online contact form are not specified.
Live chat supportEfting does no provide support through live chat.
Social mediaSpecific response times for social media inquiries are not detailed.

How to resolve a problem with Efteling

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Efteling mailing address

Europalaan 1
5171 KW Kaatsheuvel, The Netherlands

Efteling loyalty program

Efteling offers a loyalty program called the Efteling Account. This program allows visitors to create an account to track their tickets, purchases, and rewards. Members can also receive exclusive offers, promotions, and personalized content.

Efteling social media channels

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Efteling executive customer service contacts

Primary Contact
Nicole Scheffers
Director of Parks and Resorts
Europalaan 1
5171 KW Kaatsheuvel, The Netherlands
nscheffers@efteling.com

LinkedIn

Secondary Contact
Koen Sanders
Director of Product and Marketing
Europalaan 1
5171 KW Kaatsheuvel, The Netherlands
ksanders@efteling.com

LinkedIn

Chief Executive
Fons Jurgens
Europalaan 1
5171 KW Kaatsheuvel, The Netherlands
fjurgens@efteling.com

Efteling customer service policies

What is Efting's privacy statement?

Efteling processes personal data to provide services such as ticket purchases, bookings, and communication. Data collected includes names, contact details, reservation information, and communication records. The company also gathers data through digital interactions, such as app use and website visits. Efteling ensures the privacy of this information and complies with data protection laws.

What is Efting's terms and conditions?

Efteling’s terms and conditions cover ticket purchases, park regulations, hotel and holiday village bookings, and annual pass details. They include policies regarding the validity and use of tickets, cancellations, and refunds. The terms also specify rules for visitors, including safety guidelines and behavior expectations. Event-specific conditions are outlined, as well as provisions for online services and data usage.

Where can I find Efting's price information?

Here is a summary of Efteling’s price information:

  • Tickets: From €33 per person for group tickets (20+ people), various prices depending on the day.
  • Holiday Homes: Starting at €460 for a 6-person house for 2 adults and 2 children for 2 nights.
  • Hotel Rooms: Starting at €319 for a standard room for 2 adults and 2 children, including breakfast and 2 days access to the park.

What are Efting's closed attractions?

Here are some of the attractions at Efteling currently closed:

  • Piraña: until March 28, 2025
  • De Vliegende Hollander: until April 17, 2025
  • Raveleijn: until March 28, 2025
  • Python: February 11, 2025
  • Stoomcarrousel: February 11, 2025
  • Archipel: March 24–28, 2025
  • Baron 1898: March 26, 2025
  • Max & Moritz: April 7–11, 2025
  • Stoomcarrousel: April 14–18, 2025

The details about closed attractions at Efteling may change frequently. For the most up-to-date information, please follow the official page on Efteling’s maintenance information.

Frequently asked questions about Efteling

Who owns Efteling?

Efteling is owned by Karel and Marianne van der Velden through their company Efteling B.V., which is a private company. However, the ownership structure is still tied to the van der Velden family, and the park is managed by the van der Velden’s descendants, making it a family-owned business.

How can I contact Efting customer service?

Call Efting customer service at +31-416-537-777.

When can I contact Efting customer service?

Efting customer service is available Monday to Friday 8 a.m. to 6 p.m., Saturday and Sunday 9 a.m. to 5 p.m. Central European time.

How to get professional help with your Efteling problem

If you need help with Efteling, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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