Duolingo is a language-learning platform that offers courses in various languages through a gamified app.
Duolingo Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Duolingo
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Duolingo
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Duolingo mailing address
5900 Penn Ave
Second Floor
Pittsburgh, PA 15206
Duolingo executive customer service contacts
Primary Contact
Robert Meese
Chief Business Officer
5900 Penn Ave
Second Floor
Pittsburgh, PA 15206
robert.meese@duolingo.com
Secondary Contact
Manu Orssaud
Chief Marketing Officer
5900 Penn Ave
Second Floor
Pittsburgh, PA 15206
manu.orssaud@duolingo.com
Chief Executive
Luis von Ahn
5900 Penn Ave
Second Floor
Pittsburgh, PA 15206
luis.vonahn@duolingo.com
How can I contact Duolingo customer service?
Email support@duolingo.com.
Does Duolingo offer phone support?
No, Duolingo does not offer phone support.
How do I report a problem with a lesson or course?
You can report issues directly from within the app by selecting the flag icon on the exercise screen or by submitting a request through the Help Center.
How do I cancel my Duolingo Plus subscription?
Go to your app store subscription settings (Google Play or Apple App Store) or manage your subscription on the Duolingo website under account settings.
What should I do if I was charged for Duolingo Plus but didn't receive the service?
If you experience billing issues, check your subscription status in the app store or on the website. If the problem persists, submit a request via Duolingo’s Help Center.
How can I recover my Duolingo account?
You can reset your password using the “Forgot Password?” link on the login page. If that doesn’t work, submit a request for assistance through the Help Center.
How to get professional help with your Duolingo problem
If you need help with Duolingo, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.