Duolingo

Duolingo is a language-learning platform that offers courses in various languages through a gamified app.

Mailing address
5900 Penn Ave, Second Floor
Pittsburgh, PA 15206
Website
duolingo.com

What you need to know about Duolingo

The company responds to most customer complaints in a satisfactory manner. We had a recent case involving a problem with Duolingo streaks.

How to resolve a problem with Duolingo

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Duolingo customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Robert Meese
Chief Business Officer
Secondary
Manu Orssaud
Chief Marketing Officer
Chief Executive
Luis von Ahn

Frequently asked questions about Duolingo

Email support@duolingo.com.
No, Duolingo does not offer phone support.
You can report issues directly from within the app by selecting the flag icon on the exercise screen or by submitting a request through the Help Center.
Go to your app store subscription settings (Google Play or Apple App Store) or manage your subscription on the Duolingo website under account settings.
If you experience billing issues, check your subscription status in the app store or on the website. If the problem persists, submit a request via Duolingo's Help Center.
You can reset your password using the "Forgot Password?" link on the login page. If that doesn't work, submit a request for assistance through the Help Center.
Go to your account settings on the Duolingo website and select the option to delete your account. But note that if you subscribe to Duolingo Plus, account deletion does not cancel the subscription. More details are on the help page.
Refunds are typically handled through the platform where you made your purchase (like Google Play or the App Store).

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