DoorDash

DoorDash is a food delivery service that connects users with local restaurants and stores for ordering and delivery to their location.

Telephone
Main : (855) 222-8111
Mailing address
901 Market Street 6th Floor
San Francisco, CA 94103
Website
doordash.com

What you need to know about DoorDash

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with DoorDash

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

DoorDash customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Prabir Adarkar
Chief Operating Officer and President
Secondary
Arielle Salomon
Vice President, Customer Experience and Integrity
Chief Executive
Tony Xu

Frequently asked questions about DoorDash

Call (855) 222-8111.
In the app or on the website, navigate to the order history, select the order with the issue, and click on "Help." From there, you can report missing items, incorrect orders, or other issues.
You can cancel your order before it is prepared by the restaurant. If the restaurant has already started preparing your order, you may still be able to cancel, but you may not receive a full refund.
You can report this issue through the Help section in the app, and DoorDash will investigate the situation. You may receive a refund or credits for your next order.

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