DoorDash is a food delivery service that connects users with local restaurants and stores for ordering and delivery to their location.
DoorDash Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about DoorDash
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with DoorDash
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.DoorDash mailing address
901 Market Street 6th Floor
San Francisco, CA 94103
DoorDash executive customer service contacts
Primary Contact
Prabir Adarkar
Chief Operating Officer and President
901 Market Street 6th Floor
San Francisco, CA 94103
prabir.adarkar@doordash.com
Secondary Contact
Arielle Salomon
Vice President, Customer Experience & Integrity
901 Market Street 6th Floor
San Francisco, CA 94103
arielle.salomon@doordash.com
Chief Executive
Tony Xu
901 Market Street 6th Floor
San Francisco, CA 94103
tony.xu@doordash.com
How can I contact DoorDash customer support?
Call (855) 222-8111 or email support@doordash.com.
How do I report a problem with my order?
In the app or on the website, navigate to the order history, select the order with the issue, and click on “Help.” From there, you can report missing items, incorrect orders, or other issues.
Can I cancel my DoorDash order?
You can cancel your order before it is prepared by the restaurant. If the restaurant has already started preparing your order, you may still be able to cancel, but you may not receive a full refund.
What do I do if my Dasher never showed up?
You can report this issue through the Help section in the app, and DoorDash will investigate the situation. You may receive a refund or credits for your next order.
How to get professional help with your DoorDash problem
If you need help with DoorDash, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.