Dollywood is a theme park in Pigeon Forge, Tennessee, that offers rides, live entertainment, and attractions for visitors. The company also operates a variety of hospitality services, including hotels, restaurants, and festivals.
What you need to know about Dollywood
The customer service experience is typically efficient and helpful, with support available to address inquiries and resolve issues in a timely manner.
- Response times for Dollywood’s customer service can vary depending on the method of contact, inquiry volume, and the specific issue.
- To resolve a problem with Dollywood, you can use our insider guide or connect through its executive contacts.
- Dollywood’s customer service policies adhere to standard practices. Here are some frequently asked questions about Dollywood.
Dollywood customer service response times
Dollywood’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Dollywood’s customer service phone support often requires long wait times, with customers typically waiting hours to speak with a live representative, especially during peak periods like holidays and summer. Call customer service at (800) 365-5996. |
Email support | Dollywood’s customer service email support typically responds within 1 to 3 business days, though response times may vary depending on the volume of inquiries. During peak seasons or busy times (such as holidays), it could take longer. Email Dollywood at guestservices@dollywood.com. |
Live chat | Dollywood’s live chat support generally offers quicker response times compared to phone or email, especially during business hours. However, wait times can still fluctuate depending on the time of day or season, with longer wait times likely during peak periods such as holidays or weekends. |
Social media | Dollywood’s customer service via social media (such as Facebook or X) tends to be fairly responsive, typically replying within a few hours to one business day. However, response times may vary depending on the platform and the volume of messages they receive. Here’s how to reach Dollywood via social media. |
Help center/FAQ | Dollywood’s help center and FAQ sections on the website provide immediate answers to many common questions, so response times for general inquiries are essentially instant. If the question isn’t addressed in the FAQ, submit a contact form or use other support channels. These inquiries usually receive responses within 1 to 3 business days, though it can take longer during peak seasons or high-demand periods. |
How to resolve a problem with Dollywood
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Dollywood mailing address
1210 Dollywood Resorts Blvd
Pigeon Forge, TN 37863
Dollywood executive customer service contacts
Primary Contact
Brad Justice
Director of Guest Services
1210 Dollywood Resorts Blvd
Pigeon Forge, TN 37863
bjustice@dollywood.com
Secondary Contact
Jason Boothe
Vice President of Operations
1210 Dollywood Resorts Blvd
Pigeon Forge, TN 37863
jboothe@dollywood.com
Chief Executive
Eugene Naughton
1210 Dollywood Resorts Blvd
Pigeon Forge, TN 37863
eugene.naughton@dollywood.com
How can I contact Dollywood customer service?
Call (800) 365-5996 or email guestservices@dollywood.com.
Does Dollywood have an online chat service?
Yes, Dollywood can be contacted via an online chat service.
Does Dollywood have discounts for groups?
Yes, Dollywood offers discounts for large groups, such as schools or corporate events.
How to get professional help with your Dollywood problem
If you need help with Dollywood, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.