Dollywood Customer Service Contacts

Dollywood is a theme park in Pigeon Forge, Tennessee, that offers rides, live entertainment, and attractions for visitors. The company also operates a variety of hospitality services, including hotels, restaurants, and festivals.

How to reach a person at Dollywood

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What you need to know about Dollywood

The customer service experience is typically efficient and helpful, with support available to address inquiries and resolve issues in a timely manner.

Dollywood customer service response times

Dollywood’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportDollywood’s customer service phone support often requires long wait times, with customers typically waiting hours to speak with a live representative, especially during peak periods like holidays and summer. Call customer service at (800) 365-5996.
Email supportDollywood’s customer service email support typically responds within 1 to 3 business days, though response times may vary depending on the volume of inquiries. During peak seasons or busy times (such as holidays), it could take longer. Email Dollywood at guestservices@dollywood.com.
Live chatDollywood’s live chat support generally offers quicker response times compared to phone or email, especially during business hours. However, wait times can still fluctuate depending on the time of day or season, with longer wait times likely during peak periods such as holidays or weekends.
Social mediaDollywood’s customer service via social media (such as Facebook or X) tends to be fairly responsive, typically replying within a few hours to one business day. However, response times may vary depending on the platform and the volume of messages they receive. Here’s how to reach Dollywood via social media.
Help center/FAQDollywood’s help center and FAQ sections on the website provide immediate answers to many common questions, so response times for general inquiries are essentially instant. If the question isn’t addressed in the FAQ, submit a contact form or use other support channels. These inquiries usually receive responses within 1 to 3 business days, though it can take longer during peak seasons or high-demand periods.

How to resolve a problem with Dollywood

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Dollywood mailing address

1210 Dollywood Resorts Blvd
Pigeon Forge, TN 37863

Dollywood loyalty program

Dollywood offers a loyalty program called the Dollywood Passholder program. It provides benefits such as unlimited visits to the park, exclusive discounts on food, merchandise and special events, and early access to certain attractions.

Dollywood social media channels

X


Dollywood executive customer service contacts

Primary Contact
Brad Justice
Director of Guest Services
1210 Dollywood Resorts Blvd
Pigeon Forge, TN 37863
bjustice@dollywood.com

LinkedIn

Secondary Contact
Jason Boothe
Vice President of Operations
1210 Dollywood Resorts Blvd
Pigeon Forge, TN 37863
jboothe@dollywood.com

LinkedIn

Chief Executive
Eugene Naughton
1210 Dollywood Resorts Blvd
Pigeon Forge, TN 37863
eugene.naughton@dollywood.com

LinkedIn

Dollywood customer service policies

What is Dollywood’s accessibility statement?

Dollywood’s accessibility statement describes measures taken to ensure that guests with disabilities can enjoy the park and its facilities. The park provides wheelchair rentals, accessible rides, and services for individuals with mobility challenges.

What is Dollywood's rights and responsibilities policy?

Dollywood’s rights and responsibilities policy outlines the expectations of guests, as well as the park’s responsibilities.

What is Dollywood’s privacy policy?

Dollywood’s privacy policy explains how it collects, uses, and protects customer data. It gathers personal information through ticket sales, park visits, and online transactions.

What should I do if I forget my password for my Dollywood account?

Visit the website and click on the “Forgot Password” link on the login page. Enter your registered email address, and a password reset link will be sent to your inbox.

What can I access when I register on Dollywood's website?

  • Manage your tickets and passes: View, upgrade, or purchase tickets and passes.
  • Track your rewards: If you’re a passholder, you can check your rewards and discounts.
  • Plan your visit: Access personalized recommendations, park hours, and event schedules.
  • Access exclusive offers: Receive promotions and discounts available only to registered users.
  • Update your account details: Update personal information and preferences.

Can I request accommodations or special assistance online?

Yes, Dollywood allows guests to request special accommodations through the website.

Frequently asked questions about Dollywood

How can I contact Dollywood customer service?

Does Dollywood have an online chat service?

Yes, Dollywood can be contacted via an online chat service.

Does Dollywood have discounts for groups?

Yes, Dollywood offers discounts for large groups, such as schools or corporate events.

How to get professional help with your Dollywood problem

If you need help with Dollywood, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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