Dollywood

Dollywood is a theme park in Pigeon Forge, Tennessee, that offers rides, live entertainment, and attractions for visitors. The company also operates a variety of hospitality services, including hotels, restaurants, and festivals.

Telephone
Customer service : (800) 365-5996
Email
Mailing address
1210 Dollywood Resorts Blvd
Pigeon Forge, TN 37863
Website
dollywood.com

What you need to know about Dollywood

The customer service experience is typically efficient and helpful, with support available to address inquiries and resolve issues in a timely manner.

How to resolve a problem with Dollywood

Try self-service first

Use our proven resolution methods, or Dollywood’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Dollywood respond?

Phone support
Dollywood's customer service phone support often requires long wait times, with customers typically waiting hours to speak with a live representative, especially during peak periods like holidays and summer. Call customer service at (800) 365-5996.
Email support
Dollywood’s customer service email support typically responds within 1 to 3 business days, though response times may vary depending on the volume of inquiries. During peak seasons or busy times (such as holidays), it could take longer. Email Dollywood at guestservices@dollywood.com.
Live chat
Dollywood's live chat support generally offers quicker response times compared to phone or email, especially during business hours. However, wait times can still fluctuate depending on the time of day or season, with longer wait times likely during peak periods such as holidays or weekends.
Social media
Dollywood’s customer service via social media (such as Facebook or X) tends to be fairly responsive, typically replying within a few hours to one business day. However, response times may vary depending on the platform and the volume of messages they receive. Here's how to reach Dollywood via social media.
Help center/FAQ
Dollywood’s help center and FAQ sections on the website provide immediate answers to many common questions, so response times for general inquiries are essentially instant. If the question isn't addressed in the FAQ, submit a contact form or use other support channels. These inquiries usually receive responses within 1 to 3 business days, though it can take longer during peak seasons or high-demand periods.
Verified contacts

Dollywood customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Brad Justice
Director of Guest Services
Secondary
Jason Boothe
Vice President of Operations
Chief Executive
Eugene Naughton
Chief Executive

Dollywood customer service policies

Dollywood’s accessibility statement describes measures taken to ensure that guests with disabilities can enjoy the park and its facilities. The park provides wheelchair rentals, accessible rides, and services for individuals with mobility challenges.

Dollywood loyalty program

Dollywood offers a loyalty program called the Dollywood Passholder program. It provides benefits such as unlimited visits to the park, exclusive discounts on food, merchandise and special events, and early access to certain attractions.

Frequently asked questions about Dollywood

Call (800) 365-5996 or email guestservices@dollywood.com.
Yes, Dollywood can be contacted via an online chat service.
Yes, Dollywood offers discounts for large groups, such as schools or corporate events.

Outdated info? Report it here