Dillard’s Customer Service Contacts

Dillard’s is a department store chain operates 267 stores and 25 clearance centers spanning 29 states, covering the Sunbelt and the central US. Its stores cater to middle- and upper-middle-income women, selling name-brand and private-label merchandise with a focus on apparel and home furnishings. Founded in 1938 by William Dillard, family members, through the W. D. Company, control the company.

How to reach a person at Dillard’s

Customer Service: (800) 345-5273

Furniture Customer Service: (877) 272-260 

Dillard’s Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Mailing Address: Post Office Box 486, Little Rock, AR 72201

What you need to know about Dillard’s

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Dillard’s

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Dillard’s mailing address

1600 Cantrell Rd
Little Rock, AR 72201

Dillard’s social media channels


Dillard’s executive customer service contacts

Primary Contact
Brant Musgrave
Corporate Vice President of Stores
1600 Cantrell Rd
Little Rock, AR 72201
[email protected]

Secondary Contact
Deborah Dillard
Senior Vice President
1600 Cantrell Rd
Little Rock, AR 72201
[email protected]

Alex Dillard
1600 Cantrell Rd
Little Rock, AR 72201
[email protected]

Chief Executive
William (Bill) Dillard II
Chairman and CEO
1600 Cantrell Rd
Little Rock, AR 72201
[email protected]

How to get professional help with your Dillard’s problem

If you need help with Dillard’s, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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