Dillard’s is a department store chain operates 267 stores and 25 clearance centers spanning 29 states, covering the Sunbelt and the central US. Its stores cater to middle- and upper-middle-income women, selling name-brand and private-label merchandise with a focus on apparel and home furnishings. Founded in 1938 by William Dillard, family members, through the W. D. Company, control the company.
Responsiveness rating
What you need to know about Dillard's
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Dillard's
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
1600 Cantrell Rd
Little Rock, AR 72201
https://www.dillards.com/
Phone Contacts
Main: (501) 376-5200
Customer Service: (800) 345-5273
Furniture Customer Service: (877) 272-260
Mailing Address: Post Office Box 486, Little Rock, AR 72201
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Brant Musgrave
Corporate Vice President of Stores
1600 Cantrell Rd
Little Rock, AR 72201
[email protected]
Secondary Contact
Deborah Dillard
Senior Vice President
1600 Cantrell Rd
Little Rock, AR 72201
[email protected]
Alex Dillard
President
1600 Cantrell Rd
Little Rock, AR 72201
[email protected]
Chief Executive
William (Bill) Dillard II
Chairman and CEO
1600 Cantrell Rd
Little Rock, AR 72201
[email protected]
This contact was published on June 28, 2017 and updated on September 7, 2023.