Dillard’s Customer Service Contacts

Call (800) 345-5273 or email questions@dillards.com.

To start the return process, visit the “return” section on Dillard’s website.

Dillard’s gives you 30 days to return most products.

• Proof of purchase: Each item you return needs a POP Number, which you can find on your receipt or the yellow sticker you got when you bought it.
• Product Condition: Products must be unused and in their original condition unless there’s a defect from the manufacturer.
• Exclusions: Some items can’t be returned, like clearance items marked down by 65% or more, sale items with an extra discount, and personalized merchandise.
• Return process: You can return items to any Dillard’s store or mail them back. If you choose to mail it, there’s a $9.95 return shipping charge.
• Refunds: Dillard’s will refund you the way you paid, including sales tax. If you paid by check, there’s a 10-day wait before you get your refund.

Call (800) 345-5273 or email questions@dillards.com.

Here’s how you can get a refund from Dillard’s:

• Return time: Dillard’s lets you return most products within 30 days.
• Proof of purchase: You need a POP Number for each item to return something. You can find it on your receipt or the yellow sticker you got when buying.
• Product condition: Products must be unused and in their original condition unless there’s a defect from the manufacturer.
• Exclusions: Some items can’t be returned, like clearance items marked down by 65 percent or more, sale items with an extra discount, and personalized merchandise.
• Return process: You can return items to any Dillard’s store or mail them back. If you mail it, there’s a return shipping charge of $9.95.
• Refunds: Dillard’s will refund you how you paid, including sales tax. If you paid by check, there’s a 10-day wait before you get your refund.

P.O. Box 486, Little Rock, AR 72201.