Dillard’s

Dillard’s is a department store chain based in Little Rock, Ark.

Telephone
Main : (501) 376-5200
Customer service : (800) 345-5273
Email
Mailing address
1600 Cantrell Rd
Little Rock, AR 72201
Website
dillards.com

What you need to know about Dillard’s

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Dillard’s

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Dillard’s customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Brant Musgrave
Corporate Vice President of Stores
Secondary
Annemarie Dillard Jazic
Vice President
Secondary
Alex Dillard
President
Chief Executive
William (Bill) Dillard II
Chief Executive

Frequently asked questions about Dillard’s

Call (800) 345-5273 or email questions@dillards.com.
To start the return process, visit the "return" section on Dillard’s website. Dillard’s gives you 30 days to return most products.
  • Proof of purchase: Each item you return needs a POP Number, which you can find on your receipt or the yellow sticker you got when you bought it.
  • Product Condition: Products must be unused and in their original condition unless there’s a defect from the manufacturer.
  • Exclusions: Some items can’t be returned, like clearance items marked down by 65% or more, sale items with an extra discount, and personalized merchandise.
  • Return process: You can return items to any Dillard’s store or mail them back. If you choose to mail it, there’s a $9.95 return shipping charge.
  • Refunds: Dillard’s will refund you the way you paid, including sales tax. If you paid by check, there’s a 10-day wait before you get your refund.
Call (800) 345-5273 or email questions@dillards.com. Here’s how you can get a refund from Dillard’s:
  • Return time: Dillard’s lets you return most products within 30 days.
  • Proof of purchase: You need a POP Number for each item to return something. You can find it on your receipt or the yellow sticker you got when buying.
  • Product condition: Products must be unused and in their original condition unless there’s a defect from the manufacturer.
  • Exclusions: Some items can’t be returned, like clearance items marked down by 65 percent or more, sale items with an extra discount, and personalized merchandise.
  • Return process: You can return items to any Dillard’s store or mail them back. If you mail it, there’s a return shipping charge of $9.95.
  • Refunds: Dillard’s will refund you how you paid, including sales tax. If you paid by check, there’s a 10-day wait before you get your refund.
P.O. Box 486, Little Rock, AR 72201.

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