Depop
Depop is a mobile app for buying and selling secondhand clothes and accessories. Depop is a subsidiary of Etsy.
What you need to know about Depop
The company responds to most customer complaints in a satisfactory manner.
- Depop’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Depop with our insider guide or through its executive contacts.
- Depop's customer service policies are standard. Here are our frequently asked questions about Depop.
How to resolve a problem with Depop
Try self-service first
Use our proven resolution methods, or Depop’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Depop respond?
Depop does not offer phone support; all customer service inquiries are handled through online channels.
Depop’s customer service email support typically responds within a few days, though response times may vary depending on the volume of inquiries.
Email Depop at support@depop.com.
Depop also has a "Submit a Request" link on its website.
Depop offers live chat support through its app, which usually provides quicker responses compared to email. However, wait times can vary depending on the volume of inquiries. During busy periods, you may experience delays.
Depop offers customer support through its social media channels, including Instagram and X. Response times on social media can vary, and while they may be quicker than email, they may not always be as fast as live chat. Here's how to reach Depop via social media.
Depop’s help center and FAQ section provide quick answers to common issues and can often resolve problems without needing to contact customer support. Since it's self-service, response times are immediate, making it a fast option for resolving simple inquiries.
Depop customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Depop self-service links
Depop customer service policies
Depop loyalty program
Depop does not have a loyalty program.
Frequently asked questions about Depop
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