Depop is a mobile app for buying and selling secondhand clothes and accessories.
Depop Responsiveness rating
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What you need to know about Depop
The company responds to most customer complaints in a satisfactory manner.
- Depop’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Depop with our insider guide or through its executive contacts.
- Depop’s customer service policies are standard. Here are our frequently asked questions about Depop.
Depop customer service response times
Depop’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Depop does not offer phone support; all customer service inquiries are handled through online channels. |
| Email support | Depop’s customer service email support typically responds within a few days, though response times may vary depending on the volume of inquiries. Email Depop at support@depop.com. Depop also has a “Submit a Request” link on its website. |
| Live chat | Depop offers live chat support through its app, which usually provides quicker responses compared to email. However, wait times can vary depending on the volume of inquiries. During busy periods, you may experience delays. |
| Social media | Depop offers customer support through its social media channels, including Instagram and X. Response times on social media can vary, and while they may be quicker than email, they may not always be as fast as live chat. Here’s how to reach Depop via social media. |
| Help center/FAQ | Depop’s help center and FAQ section provide quick answers to common issues and can often resolve problems without needing to contact customer support. Since it’s self-service, response times are immediate, making it a fast option for resolving simple inquiries. |
How to resolve a problem with Depop
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Depop mailing address
123 5th Avenue
6th Floor
New York, NY 10010
Depop loyalty program
Depop does not have a loyalty program.
Depop social media channels
Depop executive customer service contacts
Primary Contact
Steven Beevers
Senior Community Experience Manager
123 5th Avenue
6th Floor
New York, NY 10010
steven.beevers@depop.com
Secondary Contact
Chidi Onwudike
Vice President of Strategy
123 5th Avenue
6th Floor
New York, NY 10010
chidi.onwudike@depop.com
Chief Executive
Kruti Patel Goyal
123 5th Avenue
6th Floor
New York, NY 10010
kruti@depop.com
Depop customer service policies
What is Depop's privacy policy?
Depop’s privacy policy outlines how the company collects, uses, and protects personal information from its users. It details the types of data gathered, such as account information, transaction history, and usage patterns.
What are Depop's terms and conditions?
Depop’s terms and conditions outline the rules and guidelines that users must agree to when using the platform.
Depop self-service links
What information can I access via my Depop account on the website?
You can access your Profile information, (including your username and bio), manage your purchases and sales, and view your transaction history.
How do I make a purchase on Depop?
Visit the website or open the Depop app, browse the listings, select the item you want, click “Buy,” and follow the checkout instructions to complete your purchase.
How can I contact Depop customer service?
Email support@depop.com.
What payment methods are accepted on Depop?
Depop accepts payments via PayPal, debit or credit card, and Apple Pay.
How do I create a Depop account?
Create a Depop account by downloading the app, signing up with an email address, or using your Google or Facebook account.
How to get professional help with your Depop problem
If you need help with Depop, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Depop?
Submit your review | |
Depop is horribly sneaky and suspended my acct for a listing o er a month old with a chefs knife as part of a kitchen bundle. They suspended acct and won’t tell me anything about my funds owed and transactions in progress. They are bullies and have horrible feedback and ai generated everything including for when you really need help. Horrible and they act like bullies.. it’s not ok. Go back to uk !!! I lm pulling all items
I have reached out to Depop 4 times via email regarding a missing package (as a seller), and I have gotten a canned AI response every time that clearly didn’t understand what I was asking. Pulling all my listings tomorrow. Thanks Depop 🙂
Depop is refusing to refund me for an order that was listed and bought as a women’s size pants but was actually a boy’s sized pants. I have spent the time to gather screenshots on measured sizes, the difference compared to an actual women’s sized pants from the same brand. I even messaged other sellers and asked for the inseam on the same type of pants in both women’s and boys. It is clear as day I was not sent what was described. Now the seller left a review on me that warns people to not sell from me and is sending me messages and harassing me; Depop also isn’t doing anything about either the review or the messages.
This was one of the most unhelpful help centers of all time. My problem was not listed in their online channels, and there is no way to contact them. I would give negative stars if possible.