Depop

Depop is a mobile app for buying and selling secondhand clothes and accessories. Depop is a subsidiary of Etsy.

Mailing address
123 5th Avenue, 6th Floor
New York, NY 10010
Website
depop.com

What you need to know about Depop

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Depop

Try self-service first

Use our proven resolution methods, or Depop’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Depop respond?

Phone support
Depop does not offer phone support; all customer service inquiries are handled through online channels.
Email support
Depop’s customer service email support typically responds within a few days, though response times may vary depending on the volume of inquiries.

Email Depop at support@depop.com.

Depop also has a "Submit a Request" link on its website.
Live chat
Depop offers live chat support through its app, which usually provides quicker responses compared to email. However, wait times can vary depending on the volume of inquiries. During busy periods, you may experience delays.
Social media
Depop offers customer support through its social media channels, including Instagram and X. Response times on social media can vary, and while they may be quicker than email, they may not always be as fast as live chat. Here's how to reach Depop via social media.
Help center/FAQ
Depop’s help center and FAQ section provide quick answers to common issues and can often resolve problems without needing to contact customer support. Since it's self-service, response times are immediate, making it a fast option for resolving simple inquiries.
Verified contacts

Depop customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Steven Beevers
Senior Community Experience Manager
Secondary
Chidi Onwudike
Vice President of Strategy
Chief Executive
Kruti Patel Goyal
Chief Executive
Chief Executive
Peter Semple

Depop customer service policies

Depop's privacy policy outlines how the company collects, uses, and protects personal information from its users. It details the types of data gathered, such as account information, transaction history, and usage patterns.

Depop loyalty program

Depop does not have a loyalty program.

Frequently asked questions about Depop

Email support@depop.com.
Depop accepts payments via PayPal, debit or credit card, and Apple Pay.
Create a Depop account by downloading the app, signing up with an email address, or using your Google or Facebook account.

Outdated info? Report it here