Usually 1 to 30 minutes.Availability: Phone support is available Monday through Friday from 5 a.m. to 9 p.m. and weekends from 5 a.m. to 5 p.m. Pacific time.
Email supportsupport@dave.com
Usually 1 to 5 business days.
Live chat support
Usually within a few hours during support hours.Availability: App chat support is available Monday through Saturday from 6 a.m. to 4 p.m. Pacific time.
Social media
Dave is active on social media platforms such as Facebook, X, and Instagram. Response times can range from a few hours to several business days depending on the platform and the inquiry's complexity. Here's how to contact Dave via social media.
Help center/FAQ
Dave Banking help center/FAQ provides quick answers to common questions regarding account management, ExtraCash advances, the Dave checking account and debit card, account security, transaction disputes, the Coastal Community Bank migration, and FDIC insurance information.
Download the Dave app from the App Store or Google Play and complete the sign-up process.
Dave Banking customer service policies
Dave's privacy policy describes how Dave Operating LLC collects, uses, and shares personal information in connection with use of its website, mobile app, and banking services. It covers data sharing with bank partners such as Coastal Community Bank and third-party processors such as Plaid and Galileo. Members with ExtraCash or checking accounts are also subject to their bank partner's separate privacy notice. The policy addresses data security measures and users' rights to opt out of certain sharing.
To open a Dave Banking account, download the Dave app from the App Store or Google Play, sign up for an account, and follow the prompts to set up your banking services.
To close your Dave Banking account, contact customer service through the Dave app and request account closure. Dave will guide you through the necessary steps.
You can activate your Dave debit card through the Dave app by following the instructions provided after you receive your card.
If your Dave debit card is lost or stolen, report it immediately through the Dave app or contact customer service. Dave will help freeze the card and issue a replacement.
You can check your account balance anytime through the Dave app by navigating to the "Banking" section.
To dispute a transaction, contact customer service through the Dave app and provide details about the transaction in question. They will assist you with the dispute process.
You can deposit money into your Dave Banking account via direct deposit, ACH transfer from another bank account, or by depositing a check through the Dave app’s mobile check deposit feature.
You can withdraw money using your Dave debit card at ATMs, make purchases directly using the card, or transfer funds to another bank account through the Dave app.
You can avoid ATM fees by using one of the roughly 40,000 MoneyPass ATMs in Dave's network. In-network ATMs can be found through the Dave app.
To transfer money from your Dave Banking account to another bank, simply use the mobile app’s transfer feature. Dave supports fast and secure bank-to-bank transfers, ensuring that your funds are moved quickly and safely. Whether you need to pay bills, send money to friends, or transfer funds to an external savings account. To transfer money to another bank, use the transfer feature in the Dave app. Transfer times and any applicable fees vary.
Dave may lock accounts for security reviews, suspected fraud, or compliance reasons. To request a review, contact Dave through the in-app chat or call (844) 857-3283. If you are unable to reach support through those channels, email support@dave.com with your name and account details. If the issue is unresolved after several business days, you may escalate by filing a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov or with your state's banking regulator.
Contact Dave through the in-app chat feature or call (844) 857-3283 and provide details about the transaction. You can also email support@dave.com. Under federal Regulation E, you generally must notify Dave within 60 days after it sends the first statement showing the error. Dave must investigate within 10 business days; if it needs more time (up to 45 days, or 90 days in some cases), it generally must provisionally credit your account within 10 business days while the investigation continues. Keep records of all communications.
You must repay any outstanding ExtraCash advance before closing your account. Contact Dave through the in-app chat or email support@dave.com to request account closure. Reducing your balance to zero alone does not close the account — you must submit a formal closure request. Dave may decline your request if you carry a negative balance.
Dave is moving its ExtraCash, Dave Checking and Goals accounts from Evolve Bank & Trust to Coastal Community Bank. Coastal began onboarding members on a limited basis in the second quarter of 2025, and Dave expects to substantially finish moving existing members by the end of 2026. Dave will notify you before your accounts move. You'll need to agree to open the new Coastal accounts, and you'll get new account and routing numbers, so request a new debit card and update any automatic payments. Your old Evolve accounts close automatically once the new ones are confirmed, and your funds remain FDIC-insured up to $250,000. If you experienced issues with your account during or after the migration — such as missing funds, locked access, or incorrect account details — contact Dave at (844) 857-3283 or support@dave.com. Dave's help center includes a dedicated article: Coastal Community Bank Migration.
Dave's primary support channel is the in-app chat, available Monday through Saturday from 6 a.m. to 4 p.m. pacific time. Phone support at (844) 857-3283 is available Monday through Friday from 5 a.m. to 9 p.m. and weekends from 5 a.m. to 5 p.m. pacific time. If you are unable to resolve your issue through those channels, email support@dave.com with a detailed description. For unresolved billing or fraud issues, you may also file a complaint with the CFPB at consumerfinance.gov or contact the executive team listed on this page.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published July 4, 2024. Updated November 6, 2026.
