Dave Inc. operates a mobile banking and financial technology platform offering fee-free checking accounts, short-term cash advances of up to $500, budgeting tools, and a side hustle job-finder feature. The company publicly traded since January 2022, is headquartered in Los Angeles, California.
Dave Banking Responsiveness rating
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What you need to know about Dave Banking
Dave Banking responds to most customer complaints in a satisfactory manner.
- Dave Banking’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. You can resolve a problem with Dave Banking with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Dave Banking.
Dave Banking customer service response times
| Phone support (844) 857-3283 | Response times: Usually 1 to 30 minutes. Availability: Phone support is available Monday through Friday from 4 a.m. to 10 p.m. and weekends from 5 a.m. to 5 p.m. Pacific time. |
| Email support support@dave.com | Response times: Usually 1 to 5 business days. |
| Live chat support | Available through the Dave mobile app. Response times: Usually within a few hours during support hours. Availability: App chat support is available Monday through Saturday from 6 a.m. to 4 p.m. Pacific time. |
| Social media | Dave is active on social media platforms such as Facebook, X, and Instagram. Response times can range from a few hours to several business days depending on the platform and the inquiry’s complexity. Here’s how to contact Dave via social media. |
| Help center/FAQ | Dave Banking help center/FAQ provides quick answers to common questions regarding account management, ExtraCash advances, the Dave checking account and debit card, account security, transaction disputes, the Coastal Community Bank migration, and FDIC insurance information. |
How to resolve a problem with Dave Banking
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Dave Banking mailing address
1265 S Cochran Ave
Los Angeles, CA 90019
Dave Banking loyalty program
Dave does not have a loyalty program.
Dave Banking social media channels
Dave Banking executive customer service contacts
Primary Contact
Parker Barrile
Chief Product Officer
1265 S Cochran Ave
Los Angeles, CA 90019
parker@dave.com
Secondary Contact
Kyle Beilman
CFO and COO
1265 S Cochran Ave
Los Angeles, CA 90019
kyle@dave.com
Chief Executive
Jason Wilk
1265 S Cochran Ave
Los Angeles, CA 90019
jason@dave.com
Dave Banking customer service policies
Privacy policy
Dave’s privacy policy describes how Dave Operating LLC collects, uses, and shares personal information in connection with use of its website, mobile app, and banking services. It covers data sharing with bank partners such as Coastal Community Bank and third-party processors such as Plaid and Galileo. Members with ExtraCash or checking accounts are also subject to their bank partner’s separate privacy notice. The policy addresses data security measures and users’ rights to opt out of certain sharing.
Terms of use
By using Dave’s services, members agree to a limited, non-exclusive license to access and use the platform for personal banking. Unauthorized commercial use, data scraping, or misuse of the platform is prohibited. Dave reserves the right to suspend or terminate accounts that violate its terms. Disputes are generally handled through customer support, with escalation paths available through the executive contacts listed above. Full terms at dave.com/terms.
Dave Banking self-service links
How do I create a Dave account?
Download the Dave app from the App Store or Google Play and complete the sign-up process.
How do I manage my Dave account?
Log in to the Dave app to update personal information, link bank accounts, and manage account settings. See How do I update my information on my Dave account?
How do I take an ExtraCash advance?
In the Dave app, tap “ExtraCash” and follow the prompts. For detailed steps, see support.dave.com.
How do I close my Dave account?
In the app, go to Settings, select Edit Profile, scroll down, and select Close my Dave Account.
How do I dispute a transaction?
Contact Dave through the in-app chat or call (844) 857-3283. See Filing a dispute in the help center.
How do I activate my Dave debit card?
Follow the instructions provided in the Dave app after your card arrives.
How do I set up direct deposit?
Use the direct deposit portal accessible through the Dave app. DaveGPT, the in-app assistant, can also help set up direct deposits.
How can I contact Dave Banking customer service?
Call (844) 857-3283 or email support@dave.com.
How do I open a Dave Banking account?
To open a Dave Banking account, download the Dave app from the App Store or Google Play, sign up for an account, and follow the prompts to set up your banking services.
How do I close my Dave Banking account?
To close your Dave Banking account, contact customer service through the Dave app and request account closure. Dave will guide you through the necessary steps.
How do I activate my Dave debit card?
You can activate your Dave debit card through the Dave app by following the instructions provided after you receive your card.
What should I do if my Dave debit card is lost or stolen?
If your Dave debit card is lost or stolen, report it immediately through the Dave app or contact customer service. Dave will help freeze the card and issue a replacement.
How can I check my account balance?
You can check your account balance anytime through the Dave app by navigating to the “Banking” section.
How do I dispute a transaction?
To dispute a transaction, contact customer service through the Dave app and provide details about the transaction in question. They will assist you with the dispute process.
How do I deposit money into my Dave Banking account?
You can deposit money into your Dave Banking account via direct deposit, ACH transfer from another bank account, or by depositing a check through the Dave app’s mobile check deposit feature.
How can I withdraw money from my Dave Banking account?
You can withdraw money using your Dave debit card at ATMs, make purchases directly using the card, or transfer funds to another bank account through the Dave app.
How can I avoid ATM fees?
You can avoid ATM fees by using one of the 32,000+ in-network ATMs that Dave Banking partners with. In-network ATMs can be found through the Dave app.
How can I transfer money from my Dave Banking account to another bank?
To transfer money from your Dave Banking account to another bank, simply use the mobile app’s transfer feature. Dave supports fast and secure bank-to-bank transfers, ensuring that your funds are moved quickly and safely. Whether you need to pay bills, send money to friends, or transfer funds to an external savings account. To transfer money to another bank, use the transfer feature in the Dave app. Transfer times and any applicable fees vary.
Why is my Dave account locked, and how do I get it unlocked?
Dave may lock accounts for security reviews, suspected fraud, or compliance reasons. To request a review, contact Dave through the in-app chat or call (844) 857-3283. If you are unable to reach support through those channels, email support@dave.com with your name and account details. If the issue is unresolved after several business days, you may escalate by filing a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov or with your state’s banking regulator.
How do I dispute an unauthorized charge on my Dave account?
Contact Dave through the in-app chat feature or call (844) 857-3283 and provide details about the transaction. You can also email support@dave.com. Under federal Regulation E, you generally have 60 days from the date the statement containing the error was sent to dispute a transaction. If Dave does not resolve the dispute within 10 business days, it is required to provisionally credit your account while the investigation continues. Keep records of all communications.
How do I close my Dave account if I have an outstanding ExtraCash balance?
You must repay any outstanding ExtraCash advance before closing your account. Contact Dave through the in-app chat or email support@dave.com to request account closure. Reducing your balance to zero alone does not close the account — you must submit a formal closure request. Dave may decline your request if you carry a negative balance.
What happened to my Dave account after the Coastal Community Bank migration?
In early 2025, Dave transitioned its sponsor bank for ExtraCash and banking products from Evolve Bank & Trust to Coastal Community Bank. Existing members were migrated automatically. Your funds remain FDIC-insured up to $250,000. If you experienced issues with your account during or after the migration — such as missing funds, locked access, or incorrect account details — contact Dave at (844) 857-3283 or support@dave.com. Dave’s help center includes a dedicated article: Coastal Community Bank Migration.
I cannot reach a live Dave customer service agent. What are my options?
Dave’s primary support channel is the in-app chat, available Monday through Saturday from 6 a.m. to 4 p.m. pacific time. Phone support at (844) 857-3283 is available Monday through Friday from 4 a.m. to 10 p.m. and weekends from 5 a.m. to 5 p.m. pacific time. If you are unable to resolve your issue through those channels, email support@dave.com with a detailed description. For unresolved billing or fraud issues, you may also file a complaint with the CFPB at consumerfinance.gov or contact the executive team listed on this page.
How to get professional help with your Dave Banking problem
If you need help with Dave Banking, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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