Curb Mobility Customer Service Contacts

Curb Mobility was formerly known as RideCharge, Taxi Magic, or Verifone Taxi Systems.

Call (718) 222-0600 or email support@gocurb.com.

Yes. If you tell your friends about Curb and they sign up using your special code, you both get rewards. Here’s how it works:

1. Show your friends the QR code in the Curb app when you open it. They can scan it to sign up.
2. You can also send your code to them through text or email by tapping on the QR code.
3. When your friend signs up with your code and takes their first ride using Curb Mobility, they’ll get $5 off.
4. You’ll then get a $5 credit for your next ride booked through the app.
5. Remember, these credits only work for rides booked through the app, not for Pair and Pay rides.
6. After your friend signs up with your code and takes a ride, you’ll get $5 off your next ride too, as long as you pay with a valid credit card in the app.
7. Keep in mind, these rewards can’t be used for Pair and Pay rides, only for rides booked and paid for in the Curb app.

Making a Curb account is easy. Just follow these steps:

1. Open the Curb app.
2. Tap on “Sign Up.”
3. Enter your name, email, and phone number.
4. Verify your phone number through a text message.

Yes. Adding payment method for regular rides:

• When you request a ride in the Curb Mobility app, you pick how you want to pay.
• After your ride, the app charges your chosen payment method automatically.
• You’ll get a receipt by email after the ride.

Adding payment method for pair and pay:

• If you’re using pair and pay, select your payment method before entering the taxi’s code.
• When your ride ends, the app charges your selected payment method automatically.
• You’ll receive a receipt via email afterward.

To manage your payment methods:

• Go to the app’s settings and select payments.
• There, you can see all your payment methods.
• You can make one your default or remove it from the app.
• You can also add a new payment method from this menu.

Receipts via email:

• After you pay for a ride in the Curb app, you’ll get a receipt by email soon after your ride.

Viewing and sending receipts in the app:

• Open the app and go to settings.
• Tap on “ride history.”
• Choose the ride you want to see the receipt for.
• In the ride details, tap on “See Receipt.”
• You can resend the receipt to your email from there.

Older receipts or non-Curb app payments:

• If you’re looking for an older receipt not visible in the app, contact support@gocurb.com.
• FIn the case of receipts for rides paid for outside of the Curb app, email cs@gocurb.com.

To add a payment method:

• Go to the app’s settings menu.
• Select payments.
• On the screen listing all available payment methods, you’ll see the option to add a new one.

To remove a payment method or set it as your default:

• Go to the app’s settings menu.
• Select payments.
• You’ll see a list of all available payment methods.
• Tap the small “>” to the right of a payment method to make it your default or delete it from the app.

Note that you can’t do this during a ride.

Make sure you’re logged out of the app, then tap on “Sign In.”

On the sign in screen, you’ll find a password reset feature.

When asked for your email address, make sure it’s the one linked to your Curb Mobility account to get the password reset email.

If you’ve entered your email but haven’t received the email from Curbs Mobility, first check your junk/spam folder.

If you still need help, contact support@gocurb.com.

Go to the app’s settings menu.

Select profile.

• Tap on the field that shows your mobile number.
• Enter your new mobile number.
• You’ll get a prompt to verify this number via text message.
• If you’re told the updated number is already in use, it means you’ve made multiple accounts with different numbers and email addresses. In that case, contact support@gocurb.com for help.

The pair and pay feature in the Curb Mobility app lets you pay for taxi rides even if you didn’t book them through the app. Here’s how it works:

1. Hail a taxi on the street.
2. Open the Curb Mobility app and tap the pair and pay button.
3. Enter the taxi’s pairing code, which you’ll see on the TV screen inside the taxi.
4. Once you’re paired, the app will automatically charge you when the ride ends and the driver turns off the meter.
5. Remember to choose your preferred payment method in the app before entering the pairing code, because you can’t change it while you’re paired.

1. When you book a ride in the app, you pick your payment method.
2. After your ride ends, the app automatically charges that payment method.
3. You’ll get a receipt via email soon after.
4. This also applies if you use the Pair and Pay feature.

Just a heads up, you’ll need a payment method saved to request a ride in most cities where Curb operates. They accept Visa, MasterCard, American Express, Discover, Apple Pay, and PayPal.

To pay for your ride with the Curb Mobility app, here’s what you do:

1. Request a ride: Choose ‘ride now’ for immediate pickup or ‘ride later’ to schedule a ride in advance.
2. Select payment method: When booking, pick your preferred payment method in the app.
3. Enter taxi’s pairing code (if already in a cab): If you’re already in a cab, tap ‘pair and pay’ and enter the taxi’s pairing code in the app.
4. End of ride: Your selected payment method will be charged automatically when your ride ends.
5. Receipt: You’ll get a receipt via email shortly after your ride ends.

If you’ve lost something during a ride, here’s what to do:

1. Contact Curb Mobility: email lostandfound@gocurb.com.
2. Provide details: Include your account info and details about the ride where you lost the item.
3. Wait for response: The Curb Mobility team will contact your driver to help find your lost item. If it can’t be found right away, they’ll guide you on what to do next.

1. Open the app: Launch the Curb Mobility app on your device.
2. Change destination: Tap on ‘change destination’ in the app.
3. Enter new eestination: Type in your new destination.
4. Accept new fare: If the fare changes, you’ll need to agree to the new fare.
5. Update for driver: Once you agree, your new destination will be updated for your driver and in your app.

Keep in mind, the fare might change based on your new destination.