Curb Mobility Customer Service Contacts

Curb Mobility is an app-based service that connects people to rides from professional taxi and other for-hire drivers. Curb Mobility was acquired by Firefly Media.

How to reach a person at Curb Mobility

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What you need to know about Curb Mobility

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Curb Mobility

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Curb Mobility mailing address

11-11 34th Avenue
Long Island City, NY 11006

Curb Mobility social media channels


Curb Mobility executive customer service contacts

Primary Contact
Chris Polos
Vice President, Taxi Media
11-11 34th Avenue
Long Island City, NY 11106
[email protected]


Chief Executive
Amos Tamam
11-11 34th Avenue
Long Island City, NY 11106
[email protected]


Frequently asked questions about Curb Mobility

What was Curb Mobility's former name?

Curb Mobility was formerly known as RideCharge, Taxi Magic, or Verifone Taxi Systems.

How can I contact Curb Mobility customer service?

Can I earn Curb Mobility credits by referring my friends?

Yes. If you tell your friends about Curb and they sign up using your special code, you both get rewards. Here’s how it works:

  1. Show your friends the QR code in the Curb app when you open it. They can scan it to sign up.
  2. You can also send your code to them through text or email by tapping on the QR code.
  3. When your friend signs up with your code and takes their first ride using Curb Mobility, they’ll get $5 off.
  4. You’ll then get a $5 credit for your next ride booked through the app.
  5. Remember, these credits only work for rides booked through the app, not for Pair & Pay rides.
  6. After your friend signs up with your code and takes a ride, you’ll get $5 off your next ride too, as long as you pay with a valid credit card in the app.
  7. Keep in mind, these rewards can’t be used for Pair & Pay rides, only for rides booked and paid for in the Curb app.

How do I create a Curb Mobility account?

Making a Curb account is easy. Just follow these steps:

  1. Open the Curb app.
  2. Tap on “Sign Up.”
  3. Enter your name, email, and phone number.
  4. Verify your phone number through a text message.

Do I need to add a payment method to the Curb Mobility app to request a ride?

Yes. Adding payment method for regular rides:

  • When you request a ride in the Curb Mobility app, you pick how you want to pay.
  • After your ride, the app charges your chosen payment method automatically.
  • You’ll get a receipt by email after the ride.

Adding payment method for pair & pay:

  • If you’re using pair & pay, select your payment method before entering the taxi’s code.
  • When your ride ends, the app charges your selected payment method automatically.
  • You’ll receive a receipt via email afterward.

To manage your payment methods:

  • Go to the app’s settings and select payments.
  • There, you can see all your payment methods.
  • You can make one your default or remove it from the app.
  • You can also add a new payment method from this menu.

Where are my receipts on the Curb Mobility app?

Receipts via email:

  • After you pay for a ride in the Curb app, you’ll get a receipt by email soon after your ride.

Viewing and sending receipts in the app:

  • Open the app and go to settings.
  • Tap on “ride history.”
  • Choose the ride you want to see the receipt for.
  • In the ride details, tap on “See Receipt.”
  • You can resend the receipt to your email from there.

Older receipts or non-Curb app payments:

  • If you’re looking for an older receipt not visible in the app, contact [email protected].
  • FIn the case of receipts for rides paid for outside of the Curb app, email [email protected].

How do I add/remove a payment method in the Curb Mobility app?

To add a payment method:

  • Go to the app’s settings menu.
  • Select payments.
  • On the screen listing all available payment methods, you’ll see the option to add a new one.

To remove a payment method or set it as your default:

  • Go to the app’s settings menu.
  • Select payments.
  • You’ll see a list of all available payment methods.
  • Tap the small “>” to the right of a payment method to make it your default or delete it from the app.

Note that you can’t do this during a ride.

How do I reset my password on my Curb Mobility app?

Make sure you’re logged out of the app, then tap on “Sign In.”

On the sign in screen, you’ll find a password reset feature.

When asked for your email address, make sure it’s the one linked to your Curb Mobility account to get the password reset email.

If you’ve entered your email but haven’t received the email from Curbs Mobility, first check your junk/spam folder.

If you still need help, contact [email protected].

How do I update the mobile number in my Curb Mobility account?

Go to the app’s settings menu.

Select profile.

  • Tap on the field that shows your mobile number.
  • Enter your new mobile number.
  • You’ll get a prompt to verify this number via text message.
  • If you’re told the updated number is already in use, it means you’ve made multiple accounts with different numbers and email addresses. In that case, contact [email protected] for help.

What is pair & pay and how do I use it?

The pair & pay feature in the Curb Mobility app lets you pay for taxi rides even if you didn’t book them through the app. Here’s how it works:

  1. Hail a taxi on the street.
  2. Open the Curb Mobility app and tap the pair & pay button.
  3. Enter the taxi’s pairing code, which you’ll see on the TV screen inside the taxi.
  4. Once you’re paired, the app will automatically charge you when the ride ends and the driver turns off the meter.
  5. Remember to choose your preferred payment method in the app before entering the pairing code, because you can’t change it while you’re paired.

Am I charged in advance when I request a ride with the app?

  1. When you book a ride in the app, you pick your payment method.
  2. After your ride ends, the app automatically charges that payment method.
  3. You’ll get a receipt via email soon after.
  4. This also applies if you use the Pair & Pay feature.

Just a heads up, you’ll need a payment method saved to request a ride in most cities where Curb operates. They accept Visa, MasterCard, American Express, Discover, Apple Pay, and PayPal.

How do I use the Curb Mobility app to pay for my ride?

To pay for your ride with the Curb Mobility app, here’s what you do:

  1. Request a ride: Choose ‘ride now’ for immediate pickup or ‘ride later’ to schedule a ride in advance.
  2. Select payment method: When booking, pick your preferred payment method in the app.
  3. Enter taxi’s pairing code (if already in a cab): If you’re already in a cab, tap ‘pair & pay’ and enter the taxi’s pairing code in the app.
  4. End of ride: Your selected payment method will be charged automatically when your ride ends.
  5. Receipt: You’ll get a receipt via email shortly after your ride ends.

I left an item in the vehicle. What should I do?

If you’ve lost something during a ride, here’s what to do:

  1. Contact Curb Mobility: email [email protected].
  2. Provide details: Include your account info and details about the ride where you lost the item.
  3. Wait for response: The Curb Mobility team will contact your driver to help find your lost item. If it can’t be found right away, they’ll guide you on what to do next.

How do I update my destination mid-ride?

  1. Open the app: Launch the Curb Mobility app on your device.
  2. Change destination: Tap on ‘change destination’ in the app.
  3. Enter new eestination: Type in your new destination.
  4. Accept new fare: If the fare changes, you’ll need to agree to the new fare.
  5. Update for driver: Once you agree, your new destination will be updated for your driver and in your app.

Keep in mind, the fare might change based on your new destination.

How to get professional help with your Curb Mobility problem

If you need help with Curb Mobility, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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