Cunard

Cunard is a British cruise line operating ocean liners and cruise ships on international routes. It is owned by Carnival Corporation.

Telephone
Main : (800) 728-6273
International : +44-344-338-8641
Mailing address
Carnival House, 100 Harbour Parade
Southampton, England, UK SO15 1ST
Website
cunard.com/en-us

What you need to know about Cunard

Complaints about Cunard are rare. Here's a problem with fuel surcharges.

How to resolve a problem with Cunard

Try self-service first

Use our proven resolution methods, or Cunard’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Cunard respond?

Phone support
Representatives are available Monday through Friday from 8 a.m. to 9 p.m., and weekends from 8:30 a.m. to 7 p.m. (all times Eastern).
Email support
Cunard does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chat
Cunard offers live chat Monday through Friday from 8:30 a.m. to 8 p.m., Saturday from 8:30 a.m. to 6 p.m., and Sunday from 10 a.m. to 5 p.m. (all times Eastern).
Social media
Cunard is active on social media platforms, including Facebook, X, Instagram and YouTube.
Help center/FAQ
Cunard's help center/FAQ provides quick answers to common questions regarding bookings, itineraries, onboard services, travel policies and other customer inquiries.
Verified contacts

Cunard customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Carlos Insuasti
Director of Contact Center Sales & Operations
Secondary
Tanzin Choudhury
CRM Customer Journeys, Senior Executive

Additional contacts

Katie McAlister
Chief Executive

Cunard customer service policies

Cunard’s privacy policy describes how the company collects, uses, and protects personal information. It explains how data may be used to process bookings and for marketing purposes.

Cunard loyalty program

Cunard has a loyalty program called the Cunard World Club that rewards repeat guests with onboard benefits and privileges.

Frequently asked questions about Cunard customer service

Carnival Corporation is the parent company of Cunard.
Call (800) 728-6273.
Cunard accepts major credit and debit cards, including Visa, MasterCard, American Express and Discover.
Yes, Cunard can accommodate dietary requirements if notified before sailing.

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