Cunard is a British cruise line operating ocean liners and cruise ships on international routes. It is owned by Carnival Corporation.
Cunard Responsiveness rating
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What you need to know about Cunard
Complaints about Cunard are rare. Here’s a problem with fuel surcharges.
- Cunard’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Cunard with our insider guide or through its executive contacts.
- Cunard’s customer service policies are standard. Here are our frequently asked questions about Cunard.
Cunard customer service response times
Cunard’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (800) 728-6273 | Representatives are available Monday through Friday from 8 a.m. to 9 p.m., and weekends from 8:30 a.m. to 7 p.m. (all times Eastern). |
| Email support | Cunard does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Live chat | Cunard offers live chat Monday through Friday from 8:30 a.m. to 8 p.m., Saturday from 8:30 a.m. to 6 p.m., and Sunday from 10 a.m. to 5 p.m. (all times Eastern). |
| Social media | Cunard is active on social media platforms, including Facebook, X, Instagram and YouTube. |
| Help center/FAQ | Cunard’s help center/FAQ provides quick answers to common questions regarding bookings, itineraries, onboard services, travel policies and other customer inquiries. |
How to resolve a problem with Cunard
Our guide on how to solve a customer service problem will help you resolve most problems with Cunard. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Cunard mailing address
Carnival House
100 Harbour Parade
Southampton, England, UK SO15 1ST
Cunard loyalty program
Cunard has a loyalty program called the Cunard World Club that rewards repeat guests with onboard benefits and privileges.
Cunard social media channels
Cunard executive customer service contacts
Primary Contact
Lynn De Rose
Director Cunard Customer Service North America
24305 Town Center Drive
Santa Clarita, CA 91355
lderose@cunard.com
Secondary Contact
Tanzin Choudhury
CRM Customer Journeys, Senior Executive
Carnival House
100 Harbour Parade
Southampton, England, UK SO15 1ST
tanzin.choudhury@carnivalukgroup.com
President
Katie McAlister
Carnival House
100 Harbour Parade
Southampton, England, UK SO15 1ST
katie.mcalister@carnivalukgroup.com
Cunard customer service policies
What is Cunard's privacy policy?
Cunard’s privacy policy describes how the company collects, uses, and protects personal information. It explains how data may be used to process bookings and for marketing purposes.
What are Cunard's terms and conditions?
Cunard’s terms and conditions set forth the rules for using the company’s services, including account opening and closing, management of personal information, bookings, payments, cancellations and onboard policies.
What is Cunard's accessibility statement?
Cunard’s accessibility statement describes the measures the company takes to ensure its website is accessible to all customers, including those with disabilities.
Cunard self-service links
How can I manage my booking online?
On the website, navigate to “Manage My Booking” and log in with your booking reference and last name to view or modify your reservation.
How do I update my personal information?
On the website, log in to your account or booking under “Manage My Booking” and update your contact details, emergency contacts or passport information.
How can I check onboard services and amenities?
On the website, navigate to “Ships & Itineraries,” select your ship and view detailed amenities, dining and entertainment options.
What is the relationship between Cunard and Carnival Corporation?
Carnival Corporation is the parent company of Cunard.
How can I contact Cunard customer service?
Call (800) 728-6273.
What payment methods does Cunard accept?
Cunard accepts major credit and debit cards, including Visa, MasterCard, American Express and Discover.
Does Cunard offer special dietary options?
Yes, Cunard can accommodate dietary requirements if notified before sailing.
How to get professional help with your Cunard problem
If you need help with Cunard, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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