Cricket Wireless

Cricket Wireless is an American wireless service provider. It is owned by AT&T.

Telephone
Customer Service : (800) 274-2538
Toll Free : (855) 924-6246
Email
Mailing address
1025 Lenox Park Boulevard
Atlanta, GA 30319
Website
cricketwireless.com

What you need to know about Cricket Wireless

We have been getting reports that the Cricket Wireless executive contacts are difficult to reach or have been ignoring their customers. We don't have an extensive file on Cricket Wireless, although some of the published cases border on the humorous.

How to resolve a problem with Cricket Wireless

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Cricket Wireless respond?

Phone

1-800-CRICKET (274-2538) or 611 from a Cricket phone. Weekdays 9 a.m. to 9 p.m. ET, Saturday noon to 9 p.m. ET. Closed Sunday.

Live chat

Monday through Saturday 9 a.m. to 11 p.m. ET, Sunday 10 a.m. to 11 p.m. ET. The automated Cricket Digital Assistant answers 24/7.

Verified contacts

Cricket Wireless customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Itsalia Lopez
Assoc. Director, Digital Care and Customer Success
Secondary
Jacklyn Damalerio
Assistant Vice President of Operations

Additional contacts

Alternative
Angela Rittgers
President, AT&T Prepaid Portfolio (Cricket Wireless)

Frequently asked questions about Cricket Wireless

No, before using the executive contacts, the company encourages consumers to email customersuccess@cricketwireless.com. This goes directly to their customer escalations team, and the company aims to resolve the issue at this address.
You can handle your account, follow your order, and get support for activation, returns and exchanges using Cricket Wireless online support. If you forget your username or password, you can reset them. You can also locate your account number and adjust your account PIN or security question/answer.
To cancel your Cricket Wireless service:
  1. Contact Cricket customer support at 1-800-CRICKET (274-2538), or dial 611 from your Cricket phone. You can also use live chat on the Cricket contact page.
  2. Ask the representative to cancel your service. Under Cricket's terms, you won't get a refund or credit for unused service or any account balance.
  3. If you need more help, phone Cricket Wireless customer service at (855) 924-6246.

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