Cricket Wireless Customer Service Contacts

Cricket Wireless is an American wireless service provider. It is owned by AT&T.

How to reach a person at Cricket Wireless

Customer Service: (800) 274-2538

Toll Free: (855) 924-6246

Cricket Wireless Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Cricket Wireless

We have been getting reports that the Cricket Wireless executive contacts are difficult to reach or have been ignoring their customers. We don’t have an extensive file on Cricket Wireless, although some of the published cases border on the humorous.

How to resolve a problem with Cricket Wireless

Check our guide to fixing any problem with a wireless carrier.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Cricket Wireless mailing address

1025 Lenox Park Boulevard
Atlanta, GA 30319

Cricket Wireless social media channels

X


Cricket Wireless executive customer service contacts

Primary Contact
Christie Brown
Director, Digital Care and Customer Success
1025 Lenox Park Boulevard
Atlanta, GA 30319
cbrown@cricketwireless.com

Secondary Contact
Kristi Turner
Vice President of Operations
1025 Lenox Park Boulevard
Atlanta, GA 30319
kturner@cricketwireless.com

John Dwyer
President
1025 Lenox Park Boulevard
Atlanta, GA 30319
jdwyer@cricketwireless.com

Frequently asked questions about Cricket Wireless

Should I email the executive contacts first?

No, before using the executive contacts, the company encourages consumers to email customersuccess@cricketwireless.com.

This goes directly to their customer escalations team, and the company aims to resolve the issue at this address.

How can I manage my account?

You can handle your account, follow your order, and get support for activation, returns and exchanges using Cricket Wireless online support. If you forget your username or password, you can reset them. You can also locate your account number and adjust your account PIN or security question/answer.

How do I cancel my account with Cricket Wireless?

To cancel your Cricket Wireless service online:

  1. Go to the dedicated Cricket Wireless support page for suspending and restoring service.
  2. Follow the instructions given on the page to cancel your service.
  3. If you need more help, phone Cricket Wireless customer service at (855) 924-6246.

How to get professional help with your Cricket Wireless problem

If you need help with Cricket Wireless, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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