Country Financial is a U.S.-based company that offers a range of products, including auto, home, and life insurance, as well as retirement planning, investment options, and wealth management services.
How to reach a person at Country Financial
Country Financial Responsiveness rating
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What you need to know about Country Financial
Country Financial provides timely customer service responses, typically within 1 to 3 business days, though response times may vary based on the volume of inquiries.
- Country Financial’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Country Financial with our insider guide or through its executive contacts.
- Country Financial’s customer service policies are standard. Here are our frequently asked questions about Country Financial.
Country Financial customer service response times
Country Financial’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Country Financial’s customer service phone support typically operates during regular business hours, Monday through Friday, from 8:00 AM to 5:00 PM Central Time. Response times can vary depending on the volume of inquiries, but you can generally expect to speak with a representative within a few minutes. If you’re calling during peak hours, there may be a short wait time. Call customer service at (800) 240-9941. |
| Email support | Country Financial’s customer service response times typically range from 1 to 3 business days, depending on the volume of requests, and support is available during business hours (8 a.m. to 5 p.m. Central Time, Monday through Friday). Email Country Financial at cfconnect@countryfinancial.com. |
| Live chat | Country Financial offers live chat support through the website, typically available during business hours, Monday through Friday, from 8 a.m. to 5 p.m. Central Time. Response times are generally quick, often within a few minutes, depending on the volume of inquiries. If you contact the company outside of business hours, live chat may not be available. |
| Social media | Country Financial offers customer service through social media platforms such as Facebook and X. Response times can vary, but the company typically aims to reply within 24 hours during business hours (8 a.m. to 5 p.m. Central Time, Monday through Friday). Messages sent outside of these hours may take longer, and responses can depend on the volume of inquiries the company receives on social media. Here’s how to reach Country Financial via social media. |
| Help center/FAQ | Country Financial’s help center and FAQ section provide self-service support with answers to common questions. Since it’s an automated resource, there are no wait times involved for accessing information. For more specific inquiries, the company’s support team typically responds to requests submitted via its help center within 1 to 3 business days, during business hours (8 a.m. to 5 p.m. Central Time, Monday through Friday). |
How to resolve a problem with Country Financial
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Country Financial mailing address
1701 North Towanda Avenue
Bloomington, IL 61702
Country Financial executive customer service contacts
Primary Contact
Kimberly Redd
Director of Client Services and Billing
1701 North Towanda Avenue
Bloomington, IL 61702
kimberly.redd@countryfinancial.com
Secondary Contact
Chad Allen
Executive Vice President and Chief Operating Officer
1701 North Towanda Avenue
Bloomington, IL 61702
chad.allen@countryfinancial.com
Chief Executive
Jim Jacobs
1701 North Towanda Avenue
Bloomington, IL 61702
jim.jacobs@countryfinancial.com
How can I contact Country Financial customer service?
Call (800) 240-9941 or email cfconnect@countryfinancial.com.
Does Country Financial have an online chat service?
Yes, Country Financial has an online chat service.
What should I do if I have an emergency and need immediate assistance?
Visit the website to find emergency contact numbers for urgent situations or claims outside of regular business hours.
How to get professional help with your Country Financial problem
If you need help with Country Financial, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
