Country Financial

Country Financial is a U.S.-based company that offers auto, home, and life insurance, as well as retirement planning, investment options, and wealth management services.

Telephone
Customer service : (866) 268-6879
Mailing address
1701 North Towanda Avenue
Bloomington, IL 61702
Website
countryfinancial.com

What you need to know about Country Financial

Country Financial provides timely customer service responses, typically within 1 to 3 business days, though response times may vary based on the volume of inquiries.

How to resolve a problem with Country Financial

Try self-service first

Use our proven resolution methods, or Country Financial’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Country Financial respond?

Phone support
Country Financial's customer service phone support typically operates during regular business hours, Monday through Friday from 8 a.m. to 5 p.m. Central time. Response times can vary depending on the volume of inquiries, but you can generally expect to speak with a representative within a few minutes. If you're calling during peak hours, there may be a short wait time.

Call customer service at (866) 268-6879.
Email support
Country Financial does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chat
Country Financial offers live chat support through the website, typically available during business hours, Monday through Friday from 8 a.m. to 5 p.m. Central time. Response times are generally quick, often within a few minutes, depending on the volume of inquiries. If you contact the company outside of business hours, live chat may not be available.
Social media
Country Financial offers customer service through social media platforms such as Facebook and X. Response times can vary, but the company typically aims to reply within 24 hours during business hours Monday through Friday from 8 a.m. to 5 p.m. Central time. Messages sent outside of these hours may take longer, and responses can depend on the volume of inquiries the company receives on social media.

Here's how to reach Country Financial via social media.
Help center/FAQ
Country Financial’s help center and FAQ section provide self-service support with answers to common questions. Since it’s an automated resource, there are no wait times involved for accessing information. For more specific inquiries, the company's support team typically responds to requests submitted via its help center within 1 to 3 business days, during business hours Monday through Friday from 8 a.m. to 5 p.m. Central time.
Verified contacts

Country Financial customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kimberly Redd
Director of Client Services and Billing
Secondary
Chad Allen
Executive Vice President and Chief Operating Officer
Chief Executive
Jim Jacobs
Chief Executive

Country Financial customer service policies

Country Financial's privacy policy outlines how the company uses, protects, and shares personal information collected from its customers. It details the types of information gathered, such as personal and financial data, and explains how these data are used to provide services and process transactions.

Country Financial loyalty program

Country Financial does not have a loyalty program.

Frequently asked questions about Country Financial

Yes, Country Financial has an online chat service.
Visit the website to find emergency contact numbers for urgent situations or claims outside of regular business hours.

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