ColourPop Customer Service Contacts

ColourPop is a cosmetics brand that sells a variety of make up and skin care products.

How to reach a person at ColourPop

ColourPop Responsiveness rating

rating
3/5

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What you need to know about ColourPop

ColourPop customer service response times

ColourPop’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportColourPop does not have phone support.
Email supportResponse time: Email inquiries typically take 3 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact ColourPop through its “contact us” page.
Live chatColourPop does not have live chat support.
Social mediaResponse time: ColourPop is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with ColourPop

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

ColourPop mailing address

1400 Stellar Drive
Oxnard, CA 93033

ColourPop loyalty program

ColourPop does not have a loyalty program.

ColourPop social media channels

X


ColourPop executive customer service contacts

Primary Contact
Sabeen Sadiq
Customer Success Lead
1400 Stellar Drive
Oxnard, CA 93033
sabeen@colourpop.com

LinkedIn

Secondary Contact
Lauren Hill
Senior Director, Digital & Ecommerce
1400 Stellar Drive
Oxnard, CA 93033
lhill@colourpop.com

LinkedIn

Chief Executive
Vivian Weng
Brand President
1400 Stellar Drive
Oxnard, CA 93033
vivian@colourpop.com

LinkedIn

ColourPop customer service policies

How does ColourPop protect my personal data?

ColourPop’s privacy policy outlines how it collects, use, and protect your personal data. It employs measures like encryption and secure servers to safeguard the information you provide, including personal details and payment information. It may share your data with third-party services for operational purposes but ensure these partners comply with privacy standards. You have the right to access, correct, or request deletion of your data.

What is ColourPop return and refund policy?

ColourPop’s return and refund policy allows customers to return unused and unopened items within a set period (usually 30 days) for a refund. They do not accept returns for used or opened products due to health and hygiene concerns. For defective or damaged items, customers may be eligible for a full refund or replacement. Shipping costs are non-refundable.

What are ColourPop's terms and conditions?

ColourPop’s terms and conditions cover various aspects, including customer rights, account usage, product purchases, and content ownership. Customers must ensure that their information is accurate and keep their account secure. The terms also specify that ColourPop is not liable for any errors or issues arising from the use of its website. They reserve the right to modify its terms and services at any time.

Can I change the shipping address for my ColourPop order?

You can contact ColourPop’s customer service, through the form on its website.

Frequently asked questions about ColourPop

How much is shipping for ColourPop?

ColourPop’s shipping rates are as follows:

  • Domestic shipping (U.S.):
    • Orders under $35: $6.99 flat rate.
    • Orders $35 and over: Free shipping.
  • Expedited shipping (U.S.):
    • Orders over $30 (less than 4 lbs): $9.99 flat rate.
  • International shipping:
    • Orders under $60: $9.99 USD flat rate.
    • Orders $60 and over: Free shipping.
    • Customs and duty fees may apply, and ColourPop is not responsible for those.

How to get professional help with your ColourPop problem

If you need help with ColourPop, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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