ColourPop is a cosmetics brand that sells a variety of make up and skin care products.
What you need to know about ColourPop
- ColourPop’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with ColourPop with our insider guide or through our executive contacts.
- ColourPop’s customer service policies are standard. Here are our frequently asked questions about ColourPop.
ColourPop customer service response times
ColourPop’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | ColourPop does not have phone support. |
Email support | Response time: Email inquiries typically take 3 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact ColourPop through its “contact us” page. |
Live chat | ColourPop does not have live chat support. |
Social media | Response time: ColourPop is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with ColourPop
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
ColourPop mailing address
1400 Stellar Drive
Oxnard, CA 93033
ColourPop executive customer service contacts
Primary Contact
Sabeen Sadiq
Customer Success Lead
1400 Stellar Drive
Oxnard, CA 93033
sabeen@colourpop.com
Secondary Contact
Lauren Hill
Senior Director, Digital & Ecommerce
1400 Stellar Drive
Oxnard, CA 93033
lhill@colourpop.com
Chief Executive
Vivian Weng
Brand President
1400 Stellar Drive
Oxnard, CA 93033
vivian@colourpop.com
How much is shipping for ColourPop?
ColourPop’s shipping rates are as follows:
- Domestic shipping (U.S.):
- Orders under $35: $6.99 flat rate.
- Orders $35 and over: Free shipping.
- Expedited shipping (U.S.):
- Orders over $30 (less than 4 lbs): $9.99 flat rate.
- International shipping:
- Orders under $60: $9.99 USD flat rate.
- Orders $60 and over: Free shipping.
- Customs and duty fees may apply, and ColourPop is not responsible for those.
How to get professional help with your ColourPop problem
If you need help with ColourPop, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.