Club Pilates

Club Pilates is a fitness franchise brand owned by Xponential Fitness that operates studios offering group Pilates exercise classes using reformer machines and other specialized equipment.

Mailing address
17877 Von Karman Ave, Suite 100
Irvine, CA 92614
Website
clubpilates.com

What you need to know about Club Pilates

Response times vary depending on the inquiry type, but you can expect a reply within 1 to 3 business days. For faster assistance, contact the company during peak business hours.

How to resolve a problem with Club Pilates

Try self-service first

Use our proven resolution methods, or Club Pilates’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Club Pilates respond?

Phone support
Club Pilates does not provide a direct customer service phone number on its website. However, the company offers an online contact form for inquiries.
Email supportoperations@clubpilates.com
Club Pilates offers a dedicated customer service email and an online contact form for inquiries.
Live chat
Club Pilates does not offer live chat support.
Social media
Club Pilates provides support via social media channels such as Facebook, Instagram and X. Response times usually range from a few hours to 1 to 2 business days, with quicker replies when reaching out during peak hours.

Here's how to reach Club Pilates via social media.
Help center/FAQ
The Club Pilates help center and FAQ are available 24/7. For more specific issues, responses typically take 1 to 3 days.
Verified contacts

Club Pilates customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Rocky Mohacsi
Growth and Operations Officer
Secondary
Amanda Croce
Chief Marketing Officer
Chief Executive
Tianna Strateman
President

Club Pilates customer service policies

Club Pilates' terms of use outline the rules and guidelines for accessing and using the website, services, and facilities. These terms typically include provisions related to membership agreements, billing policies, cancellation procedures, and the use of equipment and classes.

Club Pilates loyalty program

Club Pilates offers a loyalty program called the Club Pilates Rewards Program, which allows members to earn points for every visit and purchase.

Frequently asked questions about Club Pilates

Xponential Fitness is the parent company of Club Pilates.
Yes, it has an online contact form.
Policies vary by location, but most studios require notice 12 to 24 hours before a class to avoid a fee, and membership cancellations may require a 30-day notice.
Many Club Pilates locations allow members to freeze or pause the membership for a set period, often for a small monthly fee.
No, you don't need any prior Pilates experience to start at Club Pilates.

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