Club Pilates provides fitness training, equipment, and a variety of membership options to support individual health goals.
How to reach a person at Club Pilates
Main: (916) 445-1254
Club Pilates Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Club Pilates
What you need to know about Club Pilates
Response times vary depending on the inquiry type, but you can expect a reply within 1 to 3 business days. For faster assistance, it’s best to contact the company during peak business hours.
- Club Pilates customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Club Pilates with our insider guide or through its executive contacts.
- Club Pilates customer service policies are standard. Here are our frequently asked questions about Club Pilates.
Club Pilates customer service response times
XXX’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Club Pilates customer service phone response times can vary depending on the volume of inquiries. Typically, support is available during business hours, Monday through Friday, from 9:00 a.m. to 5:00 p.m. Pacific Standard Time. Call customer service at (916) 445-1254. |
| Email support | Club Pilates customer service email support typically responds within 1 to 3 business days, depending on the volume of inquiries. Email responses are sent during working hours, from 9 a.m. to 5 p.m. Pacific Standard Time. Email Club Pilates at operations@clubpilates.com. |
| Live chat | Club Pilates does not offer live chat support directly on the website. |
| Social media | Club Pilates provides support via social media channels such as Facebook, Instagram, and X. Response times usually range from a few hours to 1 to 2 business days, with quicker replies when reaching out during peak hours. Here’s how to reach Club Pilates via social media. |
| Help center/FAQ | The Club Pilates help center and FAQ are available 24/7. For more specific issues, responses typically take 1 to 3 days. |
How to resolve a problem with Club Pilates
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Club Pilates mailing address
17877 Von Karman Ave
Suite 100
Irvine, CA 92614
Club Pilates loyalty program
Club Pilates offers a loyalty program called the Club Pilates Rewards Program, which allows members to earn points for every visit and purchase.
Club Pilates social media channels
Club Pilates executive customer service contacts
Primary Contact
Elaine Rodriguez
General Manager
17877 Von Karman Ave
Suite 100
Irvine, CA 92614
elaine.rodriquez@clubpilates.com
Secondary contact
Brooke Wesley
Director of Operations
17877 Von Karman Ave
Suite 100
Irvine, CA 92614
brooke.wesley@clubpilates.com
Chief Executive
Mike Gray
17877 Von Karman Ave
Suite 100
Irvine, CA 92614
mike.gray@clubpilates.com
Also, try: mikeg@clubpilates.com
Club Pilates customer service policies
What are Club Pilates terms of use?
Club Pilates’ terms of use outline the rules and guidelines for accessing and using the website, services, and facilities. These terms typically include provisions related to membership agreements, billing policies, cancellation procedures, and the use of equipment and classes.
What is Club Pilates' privacy policy?
Club Pilates’ privacy policy outlines how the company collects, uses, and protects the personal information of its members and website users. The company collects personal details such as names, contact information, payment data, and membership history, as well as usage data such as browsing behavior and location.
What is Club Pilates' accessibility statement?
Club Pilates’ accessibility statement generally outlines the company’s commitment to ensuring its website, services, and physical locations are accessible to all users, including those with disabilities.
Club Pilates self-service links
How can I update my payment method?
Visit the website or app and log in to your account. Go to the “Billing” section and select “Edit Payment Method.”
How can I find the nearest Club Pilates studio?
Visit the website or app and use the “Studio Locator” feature and enter your zip code or city to get a list of nearby locations.
Can I change my email or account information?
Visit the website or app and log into your account. Go to “Account Settings” to update your email address, contact information, or password. For further assistance, contact customer service.
Does Club Pilates have an online contact form?
Yes, it has an online contact form.
How can I contact Club Pilates customer service?
Call (916) 445-1254 or email operations@clubpilates.com.
What is the cancellation policy for memberships and classes?
Policies vary by location, but most studios require notice 12 to 24 hours before a class to avoid a fee and membership cancellations may require a 30-day notice.
Can I freeze or pause my membership?
Many Club Pilates locations allow members to freeze or pause the membership for a set period often for a small monthly fee.
Do I need any experience to start at Club Pilates?
No, you don’t need any prior Pilates experience to start at Club Pilates.
How to get professional help with your Club Pilates problem
If you need help with Club Pilates, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Club Pilates?
Submit your review | |