Chubb North America

Chubb North America is the North American division of Chubb, a global insurance company. It provides property, casualty, and specialty insurance to businesses and individuals in the U.S., Canada, and Bermuda. The company offers coverage for homes, businesses, cyber risks, liability, and more.

Telephone
Customer service : (800) 682-4822
Email
Mailing address
1133 Avenue of the Americas
New York, NY 10036
Website
chubb.com/us-en/contact-us.html

What you need to know about Chubb North America

How to resolve a problem with Chubb North America

Try self-service first

Use our proven resolution methods, or Chubb North America’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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How fast does Chubb North America respond?

Phone support
Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Customers can contact Chubb North America at (800) 682-4822.Availability: Phone support is available 8 a.m. to 8 p.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays.  
Email support
Email inquiries typically take 1 to 12 hours to receive a response between Monday to Friday, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Chubb North America at customercare@chubb.com or by filing in the contact us form on its website.
Live chat
Chubb North America does not have live chat support.
Social media
Chubb North America is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

Chubb North America customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Shuchi Khurana
Vice President, Global Head of Customer
Secondary
Daren Farrup
Chief Operations Officer Consumer Lines
Chief Executive
John Keogh

Chubb North America customer service policies

Chubb North America protects personal data using security measures like restricted access, secure data transmission, and employee training. It also has safeguards against unauthorized disclosure, but no system is completely secure.

Chubb North America loyalty program

Chubb North America does have an loyalty program.

Frequently asked questions about Chubb North America

Chubb operates in 54 countries and territories worldwide. Visit its official website to find a full list of its global office locations.

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