Chubb North America is the North American division of Chubb, a global insurance company. It provides property, casualty, and specialty insurance to businesses and individuals in the U.S., Canada, and Bermuda. The company offers coverage for homes, businesses, cyber risks, liability, and more.
How to reach a person at Chubb North America
Customer service: (800) 682-4822
Chubb North America Responsiveness rating
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What you need to know about Chubb North America
- Chubb North America’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Chubb North America with our insider guide or through our executive contacts.
- Chubb North America’s customer service policies are standard. Here are our frequently asked questions about Chubb North America.
Chubb North America customer service response times
Chubb North America’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Customers can contact Chubb North America at (800) 682-4822. Availability: Phone support is available 8 a.m. to 8 p.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays. |
| Email support | Response time: Email inquiries typically take 1 to 12 hours to receive a response between Monday to Friday, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Chubb North America at customercare@chubb.com or by filing in the contact us form on its website. |
| Live chat | Chubb North America does not have live chat support. |
| Social media | Response time: Chubb North America is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Chubb North America
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Chubb North America mailing address
1133 Avenue of the Americas
New York, NY 10036
Chubb North America executive customer service contacts
Primary Contact
Shuchi Khurana
Vice President, Global Head of Customer
1133 Avenue of the Americas
New York, NY
shuchi.khurana@chubb.com
Secondary Contact
Daren Farrup
Chief Operations Officer Consumer Lines
1133 Avenue of the Americas
New York, NY 10036
daren.farrup@chubb.com
Chief Executive
John Keogh
1133 Avenue of the Americas
New York, NY 10036
john.keogh@chubb.com
Where are all the global locations of Chubb International?
Chubb operates in 54 countries and territories worldwide. Visit its official website to find a full list of its global office locations.
How to get professional help with your Chubb North America problem
If you need help with Chubb North America, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
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