Chime Customer Service Contacts

Chime is a financial technology company that offers no-fee mobile banking services, including a spending account, savings account, and Visa debit card.

How to reach a person at Chime

Chime Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Chime

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Chime

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Chime mailing address

101 California Street
Suite 500
San Francisco, CA 94111

Chime social media channels

X


Chime executive customer service contacts

Primary Contact
Mark Troughton
Chief Operating Officer
101 California Street
Suite 500
San Francisco, CA 94111
mark.troughton@chime.com

LinkedIn

Secondary Contact
Janelle Sallenave
Chief Experience Officer
101 California Street
Suite 500
San Francisco, CA 94111
janelle.sallenave@chime.com

LinkedIn

Chief Executive
Chris Britt
101 California Street
Suite 500
San Francisco, CA 94111
chris.britt@chime.com

LinkedIn

Frequently asked questions about Chime

How can I contact Chime customer service?

What are the customer service hours for Chime?

Chime customer service is available 24/7.

How do I open a Chime account?

To open a Chime account, visit the Chime website or download the Chime mobile app. Click “Get Started” and follow the prompts to enter your personal information and create your account.

How do I close my Chime account?

Contact Chime customer service at (844) 244-6363 or support@chime.com. Ensure that all pending transactions are completed and that your account balance is zero before requesting closure.

How do I deposit money into my Chime account?

Through direct deposit, mobile check deposit, bank transfers from an external bank, or by depositing cash at over 90,000 retail locations using Green Dot.

How do I transfer money to another bank account?

Log in to the Chime mobile app, go to the “Move Money” section, and select “Transfers.” Enter the external bank account details and the amount you wish to transfer.

Are there any fees associated with Chime accounts?

No. Chime accounts have no monthly fees, no overdraft fees, no minimum balance fees, and no foreign transaction fees. However, fees may apply for out-of-network ATM withdrawals and cash deposits at Green Dot locations.

What are the limits for Chime transactions?

Chime has various limits, such as a daily ATM withdrawal limit of $500, a daily cash back limit at point of sale of $500, and a daily purchase limit of $2,500. Check the Chime website or contact customer service at (844) 244-6363 for detailed information on limits.

What should I do if I suspect fraudulent activity on my account?

Contact Chime customer service at (844) 244-6363 immediately. You can also lock your card through the Chime mobile app to prevent further unauthorized transactions.

How do I activate my Chime debit card?

Log in to the Chime mobile app, go to the “Card Status” section, and follow the prompts to activate your card.

What should I do if my Chime debit card is lost or stolen?

Lock your card immediately through the Chime mobile app and contact customer service to report the issue and request a replacement card.

How can I update my personal information on my Chime account?

Log in to the Chime mobile app, go to the “Settings” section, and update your address, phone number, or email.

How to get professional help with your Chime problem

If you need help with Chime, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help