Chime

Chime is a financial technology company that offers no-fee mobile banking services, including a spending account, savings account, and Visa debit card.

Telephone
Main : (844) 244-6363
Mailing address
101 California Street, Suite 500
San Francisco, CA 94111
Website
chime.com

What you need to know about Chime

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Chime

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Chime customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Mark Troughton
Chief Operating Officer
Secondary
Janelle Sallenave
Chief Experience Officer
Chief Executive
Chris Britt

Frequently asked questions about Chime

Chime customer service is available 24/7.
To open a Chime account, visit the Chime website or download the Chime mobile app. Click "Get Started" and follow the prompts to enter your personal information and create your account.
Contact Chime customer service at (844) 244-6363. Ensure that all pending transactions are completed and that your account balance is zero before requesting closure.
Through direct deposit, mobile check deposit, bank transfers from an external bank, or by depositing cash at over 90,000 retail locations using Green Dot.
Log in to the Chime mobile app, go to the "Move Money" section, and select "Transfers." Enter the external bank account details and the amount you wish to transfer.
No. Chime accounts have no monthly fees, no overdraft fees, no minimum balance fees, and no foreign transaction fees. However, fees may apply for out-of-network ATM withdrawals and cash deposits at Green Dot locations.
Chime has various limits, such as a daily ATM withdrawal limit of $500, a daily cash back limit at point of sale of $500, and a daily purchase limit of $2,500. Check the Chime website or contact customer service at (844) 244-6363 for detailed information on limits.
Contact Chime customer service at (844) 244-6363 immediately. You can also lock your card through the Chime mobile app to prevent further unauthorized transactions.
Log in to the Chime mobile app, go to the "Card Status" section, and follow the prompts to activate your card.
Lock your card immediately through the Chime mobile app and contact customer service to report the issue and request a replacement card.
Log in to the Chime mobile app, go to the "Settings" section, and update your address, phone number, or email.

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