Chick-fil-A

Chick-fil-A is an American fast-food restaurant chain specializing in chicken sandwiches.

Telephone
Main : (866) 232-2040
Mailing address
1265 Chick-fil-A Way
Atlanta, GA 30324
Website
chick-fil-a.com

What you need to know about Chick-fil-A

Customer service experiences with Chick-fil-A can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Chick-fil-A

Try self-service first

Use our proven resolution methods, or Chick-fil-A’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Chick-fil-A respond?

Phone support
Typically immediate or within a few minutes Monday through Saturday from 9 a.m. to 10 p.m. Eastern time.

Call customer service at (866) 232-2040.
Email support
Chick-fil-A does not offer phone support.
Online contact form
Replies via the online contact form often arrive within 24 to 48 hours.
Live chat support
Chick-fil-A does not offer live chat support.
Social media
Response times via social media platforms can vary but often range from a few hours to one business day, depending on the platform and inquiry volume.
Verified contacts

Chick-fil-A customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Steve Heffley
Director of Customer Service
Secondary
Heather Isaacson
Senior Director, Customer and Market Insights
Chief Executive
Andrew T. Cathy
Chief Executive

Chick-fil-A customer service policies

Chick-fil-A’s terms and conditions govern your use of its websites, mobile apps, and services. It outlines user responsibilities, intellectual property rights, limitations of liability, dispute resolution through arbitration, and restrictions on unauthorized use. Users agree not to misuse the services or content, and Chick-fil-A disclaims warranties related to site performance. Additional terms apply to programs like Chick-fil-A One, Delivery Club, and promotional offers.

Chick-fil-A loyalty program

Chick-fil-A has a loyalty program called Chick-fil-A One. It’s a tiered rewards program that lets customers earn points on purchases through the Chick-fil-A app or by scanning their account in-store. Points can be redeemed for free menu items, and higher tiers offer additional benefits like birthday rewards and exclusive offers.

Frequently asked questions about Chick-fil-A

Call Chick-fil-A customer service at (866) 232-2040.
Yes, you can find the online contact form here.
Chick-fil-A customer service is available Monday through Saturday from 9 a.m. to 10 p.m. Eastern time.

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