Chick-fil-A is an American fast-food restaurant chain specializing in chicken sandwiches.
Chick-fil-A Responsiveness rating
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What you need to know about Chick-fil-A
Customer service experiences with Chick-fil-A can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Chick-fil-A’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Chick-fil-A with our insider guide or through our executive contacts.
- Chick-fil-A’s customer service policies are standard. Here are our frequently asked questions about Chick-fil-A.
Chick-fil-A customer service response times
Chick-fil-A’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Typically immediate or within a few minutes Monday through Saturday from 9 a.m. to 10 p.m. Eastern time. Call customer service at (866) 232-2040. |
| Email support | Chick-fil-A does not offer phone support. |
| Online contact form | Replies via the online contact form often arrive within 24 to 48 hours. |
| Live chat support | Chick-fil-A does not offer live chat support. |
| Social media | Response times via social media platforms can vary but often range from a few hours to one business day, depending on the platform and inquiry volume. |
How to resolve a problem with Chick-fil-A
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Chick-fil-A mailing address
1265 Chick-fil-A Way
Atlanta, GA 30324
Chick-fil-A loyalty program
Chick-fil-A has a loyalty program called Chick-fil-A One. It’s a tiered rewards program that lets customers earn points on purchases through the Chick-fil-A app or by scanning their account in-store. Points can be redeemed for free menu items, and higher tiers offer additional benefits like birthday rewards and exclusive offers.
Chick-fil-A social media channels
Chick-fil-A executive customer service contacts
Primary Contact
Steve Heffley
Director of Customer Service
1265 Chick-fil-A Way
Atlanta, GA 30324
steve.heffley@chick-fil-a.com
Secondary Contact
Heather Isaacson
Senior Director, Customer and Market Insights
1265 Chick-fil-A Way
Atlanta, GA 30324
heather.isaacson@chick-fil-a.com
Chief Executive
Andrew T. Cathy
1265 Chick-fil-A Way
Atlanta, GA 30324
andrew.cathy@chick-fil-a.com
How can I contact Chick-fil-A customer service?
Call Chick-fil-A customer service at (866) 232-2040.
Does Chick-fil-A have an online contact form?
Yes, you can find the online contact form here.
When can I contact Chick-fil-A customer service?
Chick-fil-A customer service is available Monday through Saturday from 9 a.m. to 10 p.m. Eastern time.
How to get professional help with your Chick-fil-A problem
If you need help with Chick-fil-A, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.