The Chicago Transit Authority is a public transportation agency that operates buses and the “L” train system in the Chicago metropolitan area.
Chicago Transit Authority Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Chicago Transit Authority
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Chicago Transit Authority
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Chicago Transit Authority mailing address
567 West Lake Street
Chicago, IL 60661
Chicago Transit Authority executive customer service contacts
Primary Contact
Kimberly McBee
Customer Service Manager
567 West Lake Street
Chicago, IL 60661
kimberly.mcbee@transitchicago.com
Secondary Contact
Austin Stephen-Agbonifoh
COO
567 West Lake Street
Chicago, IL 60661
Austin.Stephen-Agbonifoh@transitchicago.com
Chief Executive
Dorval Carter
567 West Lake Street
Chicago, IL 60661
dorval.carter@transitchicago.com
Does Chicago Transit Authority have an online contact form?
Yes, you can find the online contact form.
Does Chicago Transit Authority have an online chat service?
Yes, you can find the online chat service here.
How can I find Chicago Transit Authority train and bus schedules?
Schedules can be found on the website or through its mobile app, which provides real-time updates and route information.
How do I purchase Chicago Transit Authority tickets or passes?
Tickets and passes can be purchased at vending machines, online through the website, or via the Ventra app.
How to get professional help with your Chicago Transit Authority problem
If you need help with Chicago Transit Authority, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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