Chicago Transit Authority

The Chicago Transit Authority is a public transportation agency that operates buses and the "L" train system in the Chicago metropolitan area.

Telephone
Main : (888) 968-7282
Mailing address
567 West Lake Street
Chicago, IL 60661
Website
transitchicago.com

What you need to know about Chicago Transit Authority

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Chicago Transit Authority

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Chicago Transit Authority customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kimberly McBee
Customer Service Manager
Secondary
Austin Stephen-Agbonifoh
COO
Chief Executive
Dorval Carter

Frequently asked questions about Chicago Transit Authority

Yes, the online contact form is here.
Yes, you can find the online chat service here.
Schedules can be found on the website or through its mobile app, which provides real-time updates and route information.
Tickets and passes can be purchased at vending machines, online through the website, or via the Ventra app.

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