Chanel is a French fashion company that designs clothing, accessories, and beauty products.
Chanel Responsiveness rating
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What you need to know about Chanel
The company responds to most customer complaints in a satisfactory manner.
- Chanel’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Chanel with our insider guide or through its executive contacts.
- Chanel’s customer service policies are standard. Here are our frequently asked questions about Chanel.
Chanel customer service response times
Chanel’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available Monday through Sunday from 7 a.m. to noon Eastern time. Call customer service at (800) 550-0005. |
| Email support | Chanel does not provide a direct customer service email address. Instead, the company offers an online contact form for inquiries on its website. |
| Live chat | Chanel’s customer service live chat support team is available Monday through Sunday, from 7 a.m. to noon Eastern time. Response times may vary depending on the volume of inquiries. |
| Social media | Chanel is active on social media platforms such as Instagram, Facebook, and X, but the company does not provide customer service support directly through these channels. Chanel’s social media presence is primarily for brand promotion, showcasing collections, and engaging with the audience. |
| Help center/FAQ | Chanel’s customer service through the help center/FAQ provides immediate answers to common questions, offering quick access to information on products, and services. |
How to resolve a problem with Chanel
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Chanel mailing address
9 West 57th Street
34th Floor
New York, NY 10019
Chanel executive customer service contacts
Primary Contact
Christine Palaka
Customer Management Associate
9 West 57th Street
34th Floor
New York, NY 10019
christine.palaka@chanel.com
Secondary Contact
Martha Sierra-Marshall
Senior Group Director
9 West 57th Street
34th Floor
New York, NY 10019
martha.marshall@chanel.com
Chief Executive
Alain Wertheimer
9 West 57th Street
34th Floor
New York, NY 10019
alain.wertheimer@chanel.com
How can I contact Chanel customer service?
Call (800) 550-0005.
Does Chanel have an online chat service?
Yes, Chanel has an online chat service.
Does Chanel offer repairs for products?
Yes, Chanel offers repair services for certain items, especially for its iconic handbags. You can inquire about repairs by contacting the boutique where you made the purchase.
How to get professional help with your Chanel problem
If you need help with Chanel, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.