Chanel

Chanel is a French fashion company that designs clothing, accessories, and beauty products.

Telephone

Customer service : (800) 550-0005

Mailing address

9 West 57th Street, 34th Floor
New York, NY 10019

Website

chanel.com

What you need to know about Chanel

The company responds to most customer complaints in a satisfactory manner.

Chanel’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Chanel with our insider guide or through its executive contacts.
Chanel's customer service policies are standard. Here are our frequently asked questions about Chanel.

How to resolve a problem with Chanel

Try self-service first

Use our proven resolution methods, or Chanel’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Chanel respond?

Phone support

Representatives are available 7 days a week from 7 a.m. to midnight Eastern time.

Call customer service at (800) 550-0005.

Email support

Chanel does not provide a direct customer service email address. Instead, the company offers an online contact form for inquiries on its website.

Live chat

Chanel's customer service live chat support team is available 7 days a week from 7 a.m. to midnight Eastern time. Response times may vary depending on the volume of inquiries.

Social media

Chanel is active on social media platforms such as Instagram, Facebook, and X, but the company does not provide customer service support directly through these channels. Chanel's social media presence is primarily for brand promotion, showcasing collections, and engaging with the audience.

Help center/FAQ

Chanel's customer service through the help center/FAQ provides immediate answers to common questions, offering quick access to information on products, and services.

Verified contacts

Chanel customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Christine Palaka

Customer Management Associate

christine.palaka@chanel.com

Secondary

Michele Dolgae

Group Director

michele.dolgae@chanel.com

Chief Executive

Alain Wertheimer

Chief Executive

alain.wertheimer@chanel.com

Chanel self-service links

Visit the website, navigate to "Care and Services," and follow the instructions provided for tracking the status of your repairs. You may also contact the boutique where you submitted the item for further updates.

Chanel customer service policies

Chanel's privacy policy describes how the company collects, uses, and shares information collected from those who interact with its website. It explains how data are used for customer service, product purchases, marketing, and legal obligations. The company states that it respects user privacy in accordance with applicable laws.

Chanel loyalty program

Chanel does not have a loyalty program.

Frequently asked questions about Chanel

Call (800) 550-0005.

Yes, Chanel has an online chat service.

Yes, Chanel offers repair services for certain items, especially for its iconic handbags. You can inquire about repairs by contacting the boutique where you made the purchase.

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