Lumen (formerly CenturyLink) is a communications company headquartered in Monroe, La. It provides communications and data services to residential, business, governmental and wholesale customers.
How to reach a person at Lumen
Main: (318) 388-9000
Customer service: (866) 642-0444
Toll-free: (800) 788-3600
Lumen (CenturyLink) Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Lumen
We receive a fair number of complaints about Lumen (CenturyLink). Here are cases where readers had connection problems and a problem with early termination fees.
How to resolve a problem with Lumen
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Lumen mailing address
100 CenturyLink Dr.
Monroe, LA 71203
Lumen executive customer service contacts
Primary Contact
Wes Gibson
Senior Vice President, Sales and Marketing, Consumer Markets
100 CenturyLink Dr.
Monroe, LA 71203
wes.gibson@lumen.com
Executive Assistant Toni Pietranera toni.pietranera@lumen.com
Secondary Contact
Kate Johnson
President and CEO
100 CenturyLink Dr.
Monroe, LA 71203
Kate.Johnson@lumen.com
Maxine Moreau
President, Consumer Markets
100 CenturyLink Dr.
Monroe, LA 71203
Maxine.Moreau@lumen.com
Chief Executive
Jeff Storey
100 CenturyLink Dr.
Monroe, LA 71203
Jeff.storey@lumen.com
How do I contact local CenturyLink?
You can contact CenturyLink customer service by calling (833) 591-0933 between 8:00 a.m. and 6:00 p.m. (local time) from Monday to Friday. For account and repair support contact (800) 603-6000.
Why can’t I connect to CenturyLink internet?
If you’re having trouble connecting to CenturyLink internet, follow these steps:
Make sure your modems’ internet light is green.
Find your Wi-Fi network name (SSID) and password (key/passphrase) on the sticker label on your modem.
In your devices’ wireless settings, select your network and enter the password to connect.
How do I call CenturyLink to cancel my service?
To cancel your CenturyLink service, call (800) 244-1111 between 8:00 a.m. and 6:00 p.m. (local time) from Monday to Friday. You can also chat online through the help portal.
What is CenturyLink called now?
CenturyLink has rebranded as Lumen Technologies.
How do I cancel CenturyLink without calling?
Some customers can cancel service online by signing into My CenturyLink and following the cancellation process. If not, chat with CenturyLink to cancel.
How long does it take CenturyLink to cancel service?
The cancellation process typically takes effect immediately upon request. However, returning leased equipment, may take up to 30 days.
Can I keep My CenturyLink email address if I cancel CenturyLink internet?
Yes, you may be able to keep your CenturyLink email address even after cancelling internet service. However, verify this with CenturyLink customer service.
Is CenturyLink still around?
Yes, CenturyLink (now Lumen Technologies) is still a telecommunications company providing services across the United States.
Is CenturyLink still a company?
Yes, CenturyLink (now Lumen Technologies) continues to operate as a telecommunications company.
How do I pay my CenturyLink bill by phone?
You can pay your CenturyLink bill by phone by calling the customer service number at (800) 244-1111.
How to get professional help with your Lumen (CenturyLink) problem
If you need help with Lumen (CenturyLink), you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.