Lumen (CenturyLink) Customer Service Contact Support Via Phone Email Exec Contacts

Lumen (formerly CenturyLink) is communications company headquartered in Monroe, La. It provides communications and data services to residential, business, governmental and wholesale customers.

Responsiveness rating

3/5

Lumen (CenturyLink) often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Lumen

Lumen has a long record of customer service complaints going back more than a decade. We've had cases involving connection problems and early termination fees. Lumen customers have been quiet lately, boosting its score to a 3 out of 5.

How to resolve a problem with Lumen

Like most communication service providers, Lumen normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Lumen. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

100 CenturyLink Dr.
Monroe, LA 71203
https://www.centurylink.com/

Phone Contacts

Main: (318) 388-9000
Customer Service: (866) 642-0444
Toll Free: (800) 788-3600
International: +1-646-564-2845

Call from a Vonage Phone Number

Dial 1-732-944-0000 to contact Customer Care toll-free from any Vonage phone number in any country.

Call from a non-Vonage Phone Number

Dial +1-646-564-2845, provide your name and phone number and request a return call. Inform the representative you are calling from an international number without toll-free calling service.