Lumen (CenturyLink) Customer Service Contacts

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Lumen (formerly CenturyLink) is communications company headquartered in Monroe, La. It provides communications and data services to residential, business, governmental and wholesale customers.

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What you need to know about Lumen

We receive a fair number of complaints about Lumen (CenturyLink). Here is a case where a reader had connection problems and a problem with early termination fees.

How to resolve a problem with Lumen

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


100 CenturyLink Dr.
Monroe, LA 71203

Phone Contacts

Main: (318) 388-9000
Customer Service: (866) 642-0444
Toll Free: (800) 788-3600
International: +1-646-564-2845

Call from a Vonage Phone Number

Dial 1-732-944-0000 to contact Customer Care toll-free from any Vonage phone number in any country.

Call from a non-Vonage Phone Number

Dial +1-646-564-2845, provide your name and phone number and request a return call. Inform the representative you are calling from an international number without toll-free calling service.

Email Contacts

[email protected]

Online email form

Social Media Contacts


Executive Contacts

Primary Contact
Ken Shelton
Vice President of Global Customer Success
100 CenturyLink Dr.
Monroe, LA 71203
[email protected]

Executive Assistant Toni Pietranera [email protected]

Secondary Contact
Richard Batelaan
Executive Vice President of North America Operations
100 CenturyLink Dr.
Monroe, LA 71203
[email protected]

Maxine Moreau
President, Consumer Markets
100 CenturyLink Dr.
Monroe, LA 71203
[email protected]

Chief Executive
Jeff Storey
100 CenturyLink Dr.
Monroe, LA 71203
[email protected]