Lumen (CenturyLink) Customer Service Contacts

Lumen (formerly CenturyLink) is a communications company headquartered in Monroe, La. It provides communications and data services to residential, business, governmental and wholesale customers.

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What you need to know about Lumen

We receive a fair number of complaints about Lumen (CenturyLink). Here are cases where readers had connection problems and a problem with early termination fees.

How to resolve a problem with Lumen

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Lumen’s mailing address

100 CenturyLink Dr.
Monroe, LA 71203

Lumen’s social media channels


Lumen’s executive customer service contacts

Primary Contact
Ken Shelton
Vice President of Global Customer Success
100 CenturyLink Dr.
Monroe, LA 71203
[email protected]

Executive Assistant Toni Pietranera [email protected]

Secondary Contact
Richard Batelaan
Executive Vice President of North America Operations
100 CenturyLink Dr.
Monroe, LA 71203
[email protected]

Maxine Moreau
President, Consumer Markets
100 CenturyLink Dr.
Monroe, LA 71203
[email protected]

Chief Executive
Jeff Storey
100 CenturyLink Dr.
Monroe, LA 71203
[email protected]

Frequently asked questions about CenturyLink

How do I contact local CenturyLink?

You can contact CenturyLink customer service by calling (833) 591-0933 between 8:00 a.m. and 6:00 p.m. (local time) from Monday to Friday. For account and repair support contact (800) 603-6000.

Why can’t I connect to CenturyLink internet?

If you’re having trouble connecting to CenturyLink internet, follow these steps:

Make sure your modem’s internet light is green.

Find your Wi-Fi network name (SSID) and password (key/passphrase) on the sticker label on your modem.

In your device’s wireless settings, select your network and enter the password to connect.

How do I call CenturyLink to cancel my service?

To cancel your CenturyLink service, call (800) 244-1111 between 8:00 a.m. and 6:00 p.m. (local time) from Monday to Friday. You can also chat online through the help portal.

What is CenturyLink called now?

CenturyLink has rebranded as Lumen Technologies.

How do I cancel CenturyLink without calling?

Some customers can cancel service online by signing into My CenturyLink and following the cancellation process. If not, chat with CenturyLink to cancel.

How long does it take CenturyLink to cancel service?

The cancellation process typically takes effect immediately upon request. However, returning leased equipment may take up to 30 days.

Can I keep My CenturyLink email address if I cancel CenturyLink internet?

Yes, you may be able to keep your CenturyLink email address even after canceling internet service. However, verify this with CenturyLink customer service.

Is CenturyLink still around?

Yes, CenturyLink (now Lumen Technologies) is still a telecommunications company providing services across the United States.

Is CenturyLink still a company?

Yes, CenturyLink (now Lumen Technologies) continues to operate as a telecommunications company.

How do I pay my CenturyLink bill by phone?

You can pay your CenturyLink bill by phone by calling their customer service number at (800) 244-1111.

How to get professional help with your Lumen (CenturyLink) problem

If you need help with Lumen (CenturyLink), you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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