Lumen (CenturyLink) Customer Service Contacts

make a correction

Lumen (formerly CenturyLink) is communications company headquartered in Monroe, La. It provides communications and data services to residential, business, governmental and wholesale customers.

Responsiveness rating


What you need to know about Lumen

Lumen has a long record of customer service complaints going back more than a decade. We've had cases involving connection problems and early termination fees. Lumen customers have been quiet lately, boosting its score to a 3 out of 5.

How to resolve a problem with Lumen

Like most communication service providers, Lumen normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Lumen. You can also refer to the executive contacts below or contact our advocacy team directly.


100 CenturyLink Dr.
Monroe, LA 71203

Phone Contacts

Main: (318) 388-9000
Customer Service: (866) 642-0444
Toll Free: (800) 788-3600
International: +1-646-564-2845

Call from a Vonage Phone Number

Dial 1-732-944-0000 to contact Customer Care toll-free from any Vonage phone number in any country.

Call from a non-Vonage Phone Number

Dial +1-646-564-2845, provide your name and phone number and request a return call. Inform the representative you are calling from an international number without toll-free calling service.

Email Contacts

[email protected]

Online email form

Social Media Contacts


Executive Contacts

Primary Contact
Ken Shelton
Vice President of Global Customer Success
100 CenturyLink Dr.
Monroe, LA 71203
[email protected]

Executive Assistant Toni Pietranera [email protected]

Secondary Contact
Richard Batelaan
Executive Vice President of North America Operations
100 CenturyLink Dr.
Monroe, LA 71203
[email protected]

Maxine Moreau
President, Consumer Markets
100 CenturyLink Dr.
Monroe, LA 71203
[email protected]

Chief Executive
Jeff Storey
100 CenturyLink Dr.
Monroe, LA 71203
[email protected]