Lumen (formerly CenturyLink) is communications company headquartered in Monroe, La. It provides communications and data services to residential, business, governmental and wholesale customers.
What you need to know about Lumen
Lumen has a long record of customer service complaints going back more than a decade. We've had cases involving connection problems and early termination fees. Lumen customers have been quiet lately, boosting its score to a 3 out of 5.
How to resolve a problem with Lumen
Like most communication service providers, Lumen normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Lumen. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
100 CenturyLink Dr.
Monroe, LA 71203
https://www.centurylink.com/
Phone Contacts
Main: (318) 388-9000
Customer Service: (866) 642-0444
Toll Free: (800) 788-3600
International: +1-646-564-2845
Call from a Vonage Phone Number
Dial 1-732-944-0000 to contact Customer Care toll-free from any Vonage phone number in any country.
Call from a non-Vonage Phone Number
Dial +1-646-564-2845, provide your name and phone number and request a return call. Inform the representative you are calling from an international number without toll-free calling service.
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Ken Shelton
Vice President of Global Customer Success
100 CenturyLink Dr.
Monroe, LA 71203
[email protected]
Executive Assistant Toni Pietranera [email protected]
Secondary Contact
Richard Batelaan
Executive Vice President of North America Operations
100 CenturyLink Dr.
Monroe, LA 71203
[email protected]
Maxine Moreau
President, Consumer Markets
100 CenturyLink Dr.
Monroe, LA 71203
[email protected]
Chief Executive
Jeff Storey
100 CenturyLink Dr.
Monroe, LA 71203
[email protected]