Lumen (formerly CenturyLink) is a communications company headquartered in Monroe, La. It provides communications and data services to residential, business, governmental and wholesale customers.
You can contact CenturyLink customer service by calling (833) 591-0933 between 8:00 a.m. and 6:00 p.m. (local time) from Monday to Friday. For account and repair support contact (800) 603-6000.
If you’re having trouble connecting to CenturyLink internet, follow these steps:
Make sure your modems' internet light is green.
Find your Wi-Fi network name (SSID) and password (key/passphrase) on the sticker label on your modem.
In your devices' wireless settings, select your network and enter the password to connect.
To cancel your CenturyLink service, call (800) 244-1111 between 8:00 a.m. and 6:00 p.m. (local time) from Monday to Friday. You can also chat online through the help portal.
CenturyLink has rebranded as Lumen Technologies.
Some customers can cancel service online by signing into My CenturyLink and following the cancellation process. If not, chat with CenturyLink to cancel.
The cancellation process typically takes effect immediately upon request. However, returning leased equipment, may take up to 30 days.
Yes, you may be able to keep your CenturyLink email address even after cancelling internet service. However, verify this with CenturyLink customer service.
Yes, CenturyLink (now Lumen Technologies) is still a telecommunications company providing services across the United States.
Yes, CenturyLink (now Lumen Technologies) continues to operate as a telecommunications company.
You can pay your CenturyLink bill by phone by calling the customer service number at (800) 244-1111.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published November 29, 2014. Updated June 19, 2025.
