Cebu Pacific

Head to the Cebu Pacific mobile app or website, set your origin destination and your travel dates, and tap the “Search flights” button. To learn more, visit Booking with Cebu Pacific.

Cebu Pacific's privacy and cookie policy, last updated April 19, 2023, describes how the airline collects, uses, and shares personal information in connection with bookings and website use. It covers types of data collected (such as name, contact details, travel history, and website access data), how data is shared with third parties for operational purposes, and passengers' rights over their data. Go Rewards membership is covered by a separate privacy policy.

Email Cebu Pacific at cebcares@cebupacificair.com.

Charlie – the Cebu Pacific Assistant is available 24/7. You may also contact a live agent for assistance. Guest feedback form – to file or check refund status and share your experience with Cebu Pacific. Talk to Us page on Cebu Pacific website – for other contact details.

Delays or cancellations may occur due to environmental, operational or technical reasons. To learn more about your options visit disruptions at the airport or online disruption options.

You can earn Go Rewards points every time you book a flight with Cebu Pacific or buy add-ons online. You can then use those same points to pay for your future travel plans. To learn more, visit earn or redeem Go Rewards points.

A cash refund to your original payment method is available when the airline cancels or significantly delays your flight, or in cases of medical emergency or bereavement involving an immediate family member. For voluntary cancellations, most standard fares are non-refundable; passengers with the CEB Flexi add-on can cancel and receive a travel fund. To request a refund, use the Manage Booking section on the Cebu Pacific website or submit the Guest Feedback Form and select "I want to know the status of my refund."

After starting a chat with Charlie on the Cebu Pacific website or app, you can request a live agent by typing your query and selecting the "Chat with agent" option when it becomes available. Live agents are available 24 hours a day, 7 days a week. If you are calling from outside the Philippines, Cebu Pacific also operates regional hotlines in Australia, Hong Kong, China, Japan, South Korea, and Taiwan — see the full list at the How to Contact Cebu Pacific help article. Passengers in the Philippines can call (02) 8702-0888.

App issues are frequently reported by Cebu Pacific passengers. Try updating the app to the latest version, clearing the app cache, or completing your booking or booking change on the Cebu Pacific website (cebupacificair.com) instead. If the website also does not work, contact Cebu Pacific by chatting with Charlie at cebupacificair.com/chat, where live agents are available 24/7.

If you have an existing GetGo account that has not transferred correctly to Go Rewards, contact the Go Rewards Customer Care team through the Go Rewards Help Center. You can also chat with a live agent through the Cebu Pacific app or website, or visit the Cebu Pacific counter at Ninoy Aquino International Airport for in-person assistance. Points earned on Cebu Pacific flights are credited within seven days of flight departure; if they have not appeared after that window, the Go Rewards Help Center can assist with a points claim.