Cebu Pacific is a low-cost airline based in the Philippines, offering domestic and international flights.
How to reach a person at Cebu Pacific
Main: +632-8702-0888
Cebu Pacific Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Cebu Pacific
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Cebu Pacific
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Cebu Pacific mailing address
Cebu Pacifc Building
Domestic Airport Road
Pasay City, 1301 Philippines
Cebu Pacific executive customer service contacts
Primary Contact
Javier Massot
Chief Operating Officer
Cebu Pacifc Building
Domestic Airport Road
Pasay City, 1301 Philippines
javier.massot@cebupacificair.com
Chief Executive
Xander Lao
Cebu Pacifc Building
Domestic Airport Road
Pasay City, 1301 Philippines
xander.lao@cebupacificair.com
How can I contact Cebu Pacific customer service?
Call +632-8702-0888 or email corpsales@cebupacificair.com.
When can I call Cebu Pacific customer service?
Daily 7 a.m. to 10 p.m. Phillipine standard time.
How can I manage my booking or check my flight status?
You can manage your booking or check your flight status on the Cebu Pacific website or mobile app. Simply log in with your booking reference and last name.
What is Cebu Pacific's baggage policy?
Cebu Pacific’s baggage policy allows one carry-on bag up to 7 kg for free. Checked baggage allowances vary depending on the fare type and route. Additional baggage can be purchased online before your flight.
How can I change or cancel my flight?
To change or cancel your flight, visit the Cebu Pacific website or contact customer service at +632-8702-0888 or email corpsales@cebupacificair.com. Changes and cancellations are subject to fees and fare differences.
What should I do if my flight is delayed or canceled?
If your flight is delayed or canceled, Cebu Pacific will notify you via email or SMS. You can rebook, refund, or reroute your flight through the website or customer service at +632-8702-0888 or email corpsales@cebupacificair.com.
How do I request a refund?
Refunds can be requested through the Cebu Pacific website or by contacting customer service at +632-8702-0888 or email corpsales@cebupacificair.com. Refund eligibility and processing times vary depending on the fare type and reason for the refund.
How can I book special assistance services?
Special assistance services, such as wheelchair assistance or medical requirements, can be requested through the Cebu Pacific website or by contacting customer service at +632-8702-0888 or email corpsales@cebupacificair.com at least 48 hours before your flight.
How do I enroll in the GetGo loyalty program
You can enroll in the GetGo loyalty program through the Cebu Pacific website. Membership allows you to earn points on flights and other activities, which can be redeemed for flight discounts and other benefits.
How to get professional help with your Cebu Pacific problem
If you need help with Cebu Pacific, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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