Cebu Pacific Customer Service Contacts

Cebu Pacific protects your data using security measures and complies with privacy laws, but acknowledges that no system is entirely risk-free.

• Visit the Cebu Pacific website: Go to the official Cebu Pacific website (cebupacificair.com).
• Search for flights:
  Enter your departure and destination cities. Select your travel dates. Specify the number of passengers (adults, children, and infants). Click Search Flights.
• Choose your flight and fare:
  Browse the available flights for your chosen date. Compare fares and select a flight that suits your schedule and budget. Review the fare bundles (e.g., Basic, GoFlexi, or GoBusiness) and choose one based on your preferences for baggage, rebooking, and in-flight meals.
• Add optional services:
  Add-ons such as extra baggage, travel insurance, seat selection, or meals can be purchased at this stage. Review each option and include only those you need.
• Enter passenger information:
  Provide the full name, date of birth, and other necessary details for each passenger. Ensure all information matches your government-issued ID or passport.
• Review travel requirements:
  Check the travel policies and COVID-19 guidelines for your destination, especially if international travel is involved.
• Confirm and pay:
  Review your booking summary to ensure all details are accurate. Choose your payment method (credit/debit card, online banking, or other available options). Enter your payment details and complete the transaction.
• Receive booking confirmation:
  Once payment is successful, you’ll receive a booking confirmation email with your flight details and itinerary. Save or print your confirmation for reference.
• Manage your booking (optional):
  Use the Manage Booking feature on the website to make changes, such as rescheduling your flight, upgrading your fare, or adding services.
• Learn about additional services:
  If applicable, review policies for unaccompanied minors, travel tax, and service fees. Explore Cebu Pacific’s travel destinations and customer service options for more information.

• Visit the Cebu Pacific website: Go to cebupacificair.com.
• Search and book a flight: Enter your travel details, select your flight, and proceed with booking.
• Select add-ons during booking: After choosing your flight, you’ll be prompted to select additional services such as:
  • CEB Meals: Choose from a variety of in-flight meal options.
  • Seat Selector: Pick your preferred seat, whether it’s an aisle, window, or extra-legroom seat.
  • Baggage Allowance: Add extra baggage allowance if needed.
  • TravelSure Insurance: Purchase travel insurance for added coverage during your trip.
  • Transfers: Arrange for airport-to-hotel or destination transfers for convenience.
• Use CEB Flexi or Travel Fund:
  • CEB Flexi: Opt for this service during booking to allow unlimited rebooking with waived change fees (fare differences apply).
  • Travel Fund: Use your available Travel Fund as a payment option if applicable.
• Review your selections: Before proceeding to payment, review all chosen add-ons to ensure they meet your needs.
• Pay and confirm your booking: Complete the payment process to confirm your booking and selected add-ons.
• Add or modify services later:
  • If you skipped adding services during booking, use the Manage Booking feature on the Cebu Pacific website.
  • Log in with your booking reference number and last name, then add or modify your preferred services.

• Visit the Cebu Pacific website: Go to cebupacificair.com.
• Access the “manage booking” section: On the homepage, click on the manage booking option in the menu.
• Enter your booking details:
  • Provide your booking reference number and the last name of the primary passenger.
  • Click retrieve booking to access your reservation.
• Select the service you want to manage:
  Once your booking details appear, you can choose from the following options:
  • Rebook or reschedule: Change your flight date or time (fare differences may apply).
  • Add baggage: Purchase or modify your baggage allowance.
  • Change or select seats: Choose or upgrade your seat preference.
  • Add meals: Order in-flight meals if you didn’t during booking.
  • Purchase travel insurance: Opt for CEB TravelSure for added coverage.
  • Upgrade fare: Switch to a different fare bundle (if eligible).
  • Update passenger details: Correct any errors in passenger information (as allowed by the airline).
• Review and confirm changes: After making your desired changes or additions, review the updated booking details and ensure everything is correct.
• Pay for additional charges (if applicable):
  • If your changes incur extra charges (e.g., for fare differences or add-ons), complete the payment process using the available payment methods.
• Receive a confirmation email: Once the changes are successfully processed, you will receive an updated booking confirmation via email.

• Visit the Cebu Pacific website to check baggage allowance options for hand carry and checked baggage.
• Review the list of items allowed and prohibited in both hand carry and checked baggage.
• Learn about additional fees for excess baggage and penalties for oversized or overweight luggage.
• During the booking process, select and pay for your desired baggage allowance. You can also add or adjust baggage allowance later using the manage booking feature on the website.
• At the airport, proceed to the baggage drop counter if you have pre-purchased baggage allowance. Ensure your items meet the airline’s weight and size restrictions.
• For connecting flights, confirm baggage transfer procedures at the check-in counter to ensure your luggage is handled correctly.
• In case of lost or damaged baggage, report the issue immediately at the airport’s Cebu Pacific baggage service desk. Keep your baggage claim tag for reference.
• For CEB Cargo services, visit the cargo section on the Cebu Pacific website to learn about shipping requirements, procedures, and prohibited items. Book your cargo shipment and follow packing and labeling guidelines.
• If traveling with service or emotional support animals, review Cebu Pacific’s policies and prepare the required documentation. Notify the airline in advance for necessary arrangements.

Here are the steps to prepare for your flight with Cebu Pacific according to the travel requirements:

• Check your flight details and itinerary for the date, time, and airport terminal.
• Review your baggage allowance, ensuring your hand carry and checked baggage meet the airline’s size and weight restrictions.
• Pack your bags according to the allowed items for both hand carry and checked luggage, following the guidelines for prohibited items.
• Ensure you have all necessary documents, including your ID, passport, flight tickets, and any health or travel documents required for your destination.
• If traveling internationally, check visa and entry requirements for your destination, including any COVID-19 protocols or vaccination requirements.
• Confirm your seat selection if you’ve pre-booked a specific seat, or be prepared to select a seat during online check-in or at the airport.
• Purchase any additional services you may need, such as in-flight meals, extra baggage, travel insurance, or airport transfers.
• Check in online via the Cebu Pacific website or mobile app at least 24 hours before your flight departure.
• Arrive at the airport early, especially if you need to check in or drop off baggage, to allow ample time for security checks and boarding.
• Follow all airport security procedures, including screening of your hand carry items.
• Proceed to the boarding gate once your flight is called, ensuring you have your boarding pass and ID ready for inspection.

Cebu Pacific’s cancellations and delays according to its online disruption options, passenger rights, and policies:

• Check for updates:
  Monitor your email, SMS, or the Cebu Pacific website for any notifications about your flight’s status. If your flight is delayed or canceled, the airline will provide instructions or alternatives.
• Access the online disruption options:
  Log in to the Cebu Pacific website or mobile app. Go to the Manage Booking section to check the status of your flight and explore options for rescheduling or rebooking.
• Choose rebooking or rerouting:
  If your flight is canceled, you may be offered the option to rebook on the next available flight without additional charges or reroute to your destination, subject to availability and airline policies.
• Request a refund:
  If you no longer wish to travel due to the cancellation, you can request a refund via the Manage Booking page on the website or app. Refunds are subject to the airline’s policies and applicable service fees.
• Use Travel Fund:
  If you booked using a Travel Fund or prefer to receive a voucher for future travel, you can opt for this during the cancellation process.
• Compensation for delays:
  If your flight is significantly delayed, you may be entitled to compensation, such as meal vouchers, hotel accommodations, or transportation, depending on the length of the delay and other factors as outlined by Cebu Pacific’s policies.
• Check passenger rights:
  Review your rights according to Cebu Pacific’s guidelines on flight delays and cancellations. If the delay or cancellation is caused by the airline, you may be entitled to additional compensation or services as required by Philippine aviation laws.
• Contact customer service:
  If you need assistance or want to clarify your options, contact Cebu Pacific’s customer service team via their hotline, email, or social media channels.
• Follow instructions for connecting flights:
  If you miss a connecting flight due to the delay or cancellation, Cebu Pacific will assist in rebooking you on the next available flight.
• Track your booking:
  For any updates or changes, always check the Manage Booking page, where you can track your rebooking, refund status, or any other related updates.

You can access online disruption options, passenger rights, and policies, including assistance for lost or damaged baggage and travel vouchers. You can also contact Cebu Pacific’s customer service for issues like tarmac delays or to request a certificate.