Cebu Pacific Customer Service Contacts

Cebu Pacific’s privacy and cookie policy, last updated April 19, 2023, describes how the airline collects, uses, and shares personal information in connection with bookings and website use. It covers types of data collected (such as name, contact details, travel history, and website access data), how data is shared with third parties for operational purposes, and passengers’ rights over their data. Go Rewards membership is covered by a separate privacy policy.

Most Cebu Pacific fares are non-refundable for voluntary cancellations. Passengers who purchase the CEB Flexi add-on may cancel and convert the booking value to a travel fund. Refunds are available when the airline cancels or significantly delays a flight, or in cases of medical emergency or bereavement. Refunds to the original payment method are processed within 15 days of the request; up to two billing cycles may pass before the credit appears.

Cebu Pacific’s conditions of carriage govern the terms under which the airline transports passengers and baggage, including ticketing, check-in requirements, baggage allowances, flight changes, liability limitations, and applicable Philippine and international air law. Fare rules are incorporated by reference and vary by ticket type.

Cebu Pacific’s website terms of use set out the conditions for using cebupacificair.com, including intellectual property rights, permitted uses of website content, limitations on liability for website errors, and requirements for online booking.

Head to the Cebu Pacific mobile app or website, set your origin destination and your travel dates, and tap the “Search flights” button. To learn more, visit Booking with Cebu Pacific.

To manage your Cebu Pacific booking, visit its Manage Booking portal and log in or link your reservation using your booking reference and last name. Through this portal, you can modify guest details, update contact information, add services like baggage or seat selection, and rebook or cancel flights. Some changes, like name corrections, have time limits, so check the guidelines carefully.

All guests have a 1 piece, 7kg carry-on allowance. Checked baggage allowance is only included in GO Easy and GO Flexi fare bundles. To learn more, visit Baggage allowance options.

If a Cebu Pacific flight is canceled or delayed, passengers can choose to rebook for free within 30 days, request a refund, or convert the booking into a travel fund for future use. These options apply to cancellations by the airline, significant schedule changes (e.g., delays of one hour or more), or denied boarding. The airline notifies affected passengers via email, text, or its frontline team, and flight statuses can be checked online.

Find out about seat sales via Cebu Pacific’s Seat Sale page or follow its social media accounts. To learn more, visit Seat Sales and CEB Super Pass.

The airline provides detailed guidelines on various categories of items, including personal electronics, household appliances, sports equipment, medical devices, consumables, toiletries, arts and crafts materials, tools, and items related to animals and plants.

Open the Cebu Pacific app or website. To learn more, visit check-in and boarding passes.

To check in online for your Cebu Pacific flight, you can use either the Cebu Pacific website or the Cebu Pacific app. Online check-in is available from 48 hours up to 1 hour before domestic flights and 48 hours up to 2 hours before international flights.