Cebu Pacific Customer Service Contacts

Cebu Pacific protects your data using security measures and complies with privacy laws, but acknowledges that no system is entirely risk-free.

Head to the Cebu Pacific mobile app or website, set your origin destination and your travel dates, and tap the “Search flights” button. To learn more, visit Booking with Cebu Pacific.

To manage your Cebu Pacific booking, visit its Manage Booking portal and log in or link your reservation using your booking reference and last name. Through this portal, you can modify guest details, update contact information, add services like baggage or seat selection, and rebook or cancel flights. Some changes, like name corrections, have time limits, so check the guidelines carefully.

All guests have a 1 piece, 7kg carry-on allowance. Checked baggage allowance is only included in GO Easy and GO Flexi fare bundles. To learn more, visit Baggage allowance options.

If a Cebu Pacific flight is canceled or delayed, passengers can choose to rebook for free within 30 days, request a refund, or convert the booking into a travel fund for future use. These options apply to cancellations by the airline, significant schedule changes (e.g., delays of one hour or more), or denied boarding. The airline notifies affected passengers via email, text, or its frontline team, and flight statuses can be checked online.

Find out about seat sales via Cebu Pacific’s Seat Sale page or follow its social media accounts. To learn more, visit Seat Sales and CEB Super Pass.

The airline provides detailed guidelines on various categories of items, including personal electronics, household appliances, sports equipment, medical devices, consumables, toiletries, arts and crafts materials, tools, and items related to animals and plants.

Open the Cebu Pacific app or website. To learn more, visit check-in and boarding passes.

To check in online for your Cebu Pacific flight, you can use either the Cebu Pacific website or the Cebu Pacific app. Online check-in is available from 48 hours up to 1 hour before domestic flights and 48 hours up to 2 hours before international flights.