Cathay Pacific Customer Service Contacts

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Cathay Pacific is the largest airline of Hong Kong, with its head office and main hub located at Hong Kong International Airport.

Responsiveness rating

rating
3/5

What you need to know about Cathay Pacific

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Cathay Pacific

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Customer Relations Department
360 Post Street, Suite 300
San Francisco, California 94108

Address

6th Floor Cathay Pacific City 8 Scenic Roar
Hong Kong International Airport
Lantau, Hong Kong
https://www.cathaypacific.com/cx/en_US.html


Phone Contacts

Main: +852 2747-3333
Customer Service: (800) 233-2742 (United States)
International: +800 2747 3333 (use international prefix before dialling)


Email Contacts

Feedback form


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Mary Christine Donovan
Customer Relations Manager
6th Floor Cathay Pacific City 8 Scenic Roar
Hong Kong International Airport
Lantau, Hong Kong
+852 27475085
[email protected]

LinkedIn

Secondary Contact
Simon Large
Director Customer
6th Floor Cathay Pacific City 8 Scenic Roar
Hong Kong International Airport
Lantau, Hong Kong
[email protected]

LinkedIn

Paul Loo
Chief Customer and Commercial Officer
6th Floor Cathay Pacific City 8 Scenic Roar
Hong Kong International Airport
Lantau, Hong Kong
[email protected]

Chief Executive
Rupert Hogg
Chief Executive Officer
6th Floor Cathay Pacific City 8 Scenic Roar
Hong Kong International Airport
Lantau, Hong Kong
[email protected]