Cathay Pacific is the largest airline in Hong Kong, with its head office and main hub located at Hong Kong International Airport.
How to reach a person at Cathay Pacific
Cathay Pacific Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Cathay Pacific
The company responds to most customer complaints in a satisfactory manner. We receive occasional complaints about Cathay Pacific, such as this problem with an award ticket.
How to resolve a problem with Cathay Pacific
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Cathay Pacific mailing address
6th Floor Cathay Pacific City 8 Scenic Road
Hong Kong International Airport
Lantau, Hong Kong
Cathay Pacific executive customer service contacts
Primary Contact
Mary Christine Donovan
Customer Relations Manager
6th Floor Cathay Pacific City 8 Scenic Road
Hong Kong International Airport
Lantau, Hong Kong
mary_donovan@cathaypacific.com
+852 27475085
Secondary Contact
Simon Large
Director Customer
6th Floor Cathay Pacific City 8 Scenic Road
Hong Kong International Airport
Lantau, Hong Kong
simon_large@cathaypacific.com
Paul Loo
Chief Customer and Commercial Officer
6th Floor Cathay Pacific City 8 Scenic Road
Hong Kong International Airport
Lantau, Hong Kong
paul_loo@cathaypacific.com
Chief Executive
Rupert Hogg
Chief Executive Officer
6th Floor Cathay Pacific City 8 Scenic Road
Hong Kong International Airport
Lantau, Hong Kong
Rupert_Hogg@cathaypacific.com
How to get professional help with your Cathay Pacific problem
If you need help with Cathay Pacific, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What is Cathay Pacific's postal address?
Customer Relations Department
360 Post Street, Suite 300
San Francisco, California 94108
How can I contact Cathay Pacific's customer service?
You can contact their customer service via toll-free number (833) 933-2244.,
.
Does Cathay Pacific have a live chat option?
You can start a conversation with Cathay Pacific on WhatsApp. The WhatsApp telephone number is: +852-2747-2747.. or by scanning the QR code below
What are Cathay Pacific's customer service office hours?
Cathay Pacific is available 24/7.