Cathay Pacific Customer Service Contact Support Via Phone Email Exec Contacts

Cathay Pacific is the largest airline of Hong Kong, with its head office and main hub located at Hong Kong International Airport.

Responsiveness rating

3/5

Cathay Pacific often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Cathay Pacific

The company responds to most customer complaints in a satisfactory manner. We receive occasional complaints about Cathay Pacific, such as this problem with an award ticket.

How to resolve a problem with Cathay Pacific

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Customer Relations Department
360 Post Street, Suite 300
San Francisco, California 94108

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

6th Floor Cathay Pacific City 8 Scenic Roar
Hong Kong International Airport
Lantau, Hong Kong
https://www.cathaypacific.com/cx/en_US.html

Phone Contacts

Main: +852 2747-3333
Customer Service: (800) 233-2742 (United States)
International: +800 2747 3333 (use international prefix before dialling)

Email Contacts

Feedback form

Social Media Contacts

Twitter

Executive Contacts

Primary Contact
Mary Christine Donovan
Customer Relations Manager
6th Floor Cathay Pacific City 8 Scenic Roar
Hong Kong International Airport
Lantau, Hong Kong
+852 27475085
[email protected]

Secondary Contact
Simon Large
Director Customer
6th Floor Cathay Pacific City 8 Scenic Roar
Hong Kong International Airport
Lantau, Hong Kong
[email protected]

Paul Loo
Chief Customer and Commercial Officer
6th Floor Cathay Pacific City 8 Scenic Roar
Hong Kong International Airport
Lantau, Hong Kong
[email protected]

Chief Executive
Rupert Hogg
Chief Executive Officer
6th Floor Cathay Pacific City 8 Scenic Roar
Hong Kong International Airport
Lantau, Hong Kong
[email protected]