Cathay Pacific Customer Service Contacts

Cathay Pacific is the largest airline in Hong Kong, with its head office and main hub located at Hong Kong International Airport.

Cathay Pacific Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Cathay Pacific

The company responds to most customer complaints in a satisfactory manner. We receive occasional complaints about Cathay Pacific, such as this problem with an award ticket.

How to resolve a problem with Cathay Pacific

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Cathay Pacific mailing address

6th Floor Cathay Pacific City 8 Scenic Road
Hong Kong International Airport
Lantau, Hong Kong

Cathay Pacific social media channels

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Cathay Pacific executive customer service contacts

Primary Contact
Mary Christine Donovan
Customer Relations Manager
6th Floor Cathay Pacific City 8 Scenic Road
Hong Kong International Airport
Lantau, Hong Kong
mary_donovan@cathaypacific.com
+852 27475085

LinkedIn

Secondary Contact
Simon Large
Director Customer
6th Floor Cathay Pacific City 8 Scenic Road
Hong Kong International Airport
Lantau, Hong Kong
simon_large@cathaypacific.com

LinkedIn

Paul Loo
Chief Customer and Commercial Officer
6th Floor Cathay Pacific City 8 Scenic Road
Hong Kong International Airport
Lantau, Hong Kong
paul_loo@cathaypacific.com

Chief Executive
Rupert Hogg
Chief Executive Officer
6th Floor Cathay Pacific City 8 Scenic Road
Hong Kong International Airport
Lantau, Hong Kong
Rupert_Hogg@cathaypacific.com

How to get professional help with your Cathay Pacific problem

If you need help with Cathay Pacific, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
Frequently asked questions about Cathay Pacific

What is Cathay Pacific's postal address?

Customer Relations Department
360 Post Street, Suite 300
San Francisco, California 94108

How can I contact Cathay Pacific's customer service?

You can contact their customer service via toll-free number (833) 933-2244.,

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Does Cathay Pacific have a live chat option?

You can start a conversation with Cathay Pacific on WhatsApp. The WhatsApp telephone number is: +852-2747-2747.. or by scanning the QR code below

What are Cathay Pacific's customer service office hours?

Cathay Pacific is available 24/7.