Cathay Pacific is the largest airline of Hong Kong, with its head office and main hub located at Hong Kong International Airport.
Responsiveness rating
What you need to know about Cathay Pacific
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Cathay Pacific
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Customer Relations Department
360 Post Street, Suite 300
San Francisco, California 94108
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
6th Floor Cathay Pacific City 8 Scenic Roar
Hong Kong International Airport
Lantau, Hong Kong
https://www.cathaypacific.com/cx/en_US.html
Phone Contacts
Main: +852 2747-3333
Customer Service: (800) 233-2742 (United States)
International: +800 2747 3333 (use international prefix before dialling)
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Mary Christine Donovan
Customer Relations Manager
6th Floor Cathay Pacific City 8 Scenic Roar
Hong Kong International Airport
Lantau, Hong Kong
+852 27475085
[email protected]
Secondary Contact
Simon Large
Director Customer
6th Floor Cathay Pacific City 8 Scenic Roar
Hong Kong International Airport
Lantau, Hong Kong
[email protected]
Paul Loo
Chief Customer and Commercial Officer
6th Floor Cathay Pacific City 8 Scenic Roar
Hong Kong International Airport
Lantau, Hong Kong
[email protected]
Chief Executive
Rupert Hogg
Chief Executive Officer
6th Floor Cathay Pacific City 8 Scenic Roar
Hong Kong International Airport
Lantau, Hong Kong
[email protected]