Cash App Customer Service Contacts

If you need to contact Cash App customer service, here are some options:

1.     In-app chat:

• Open the Cash App on your mobile device.
• Tap the profile icon.
• Select Support.
• Choose Start a Chat and send your message.
• Note that the availability of this feature may vary based on your app version and location.

2.     Phone Support:

• You can call Cash App Support at (800) 969-1940.
• Customer service representatives are available daily from 9:00 a.m. to 7:00 p.m.

3.     Social media:

• Cash App has official social media accounts where you can reach out:
  • Instagram: @CashApp
  • Twitter: @CashApp,
  • TikTok: @CashApp
  • Twitch: twitch.tv/CashApp
  • Reddit: u/CashAppAndi
  • Facebook: SquareCash

4.     By Mail:

• You can also contact Cash App by mail:
  • Block, Inc.
  • 1955 Broadway, Suite 600
  • Oakland, CA 94612

Remember to keep your personal information secure, and never share your password, PIN, or other sensitive details with anyone claiming to be from Cash App. If you enable push notifications, you may receive messages directly from the app.

The email address for Cash App customer service is [email protected]

Cash App’s customer service hours are from 9:00 a.m. to 7:00 p.m. daily.

To request a refund from Cash App, follow these steps:

1. Open Cash App on your mobile device.
2. Go to the Activity tab in the app.
3. Find the payment you want to be refunded.
4. Tap on the payment to select it.
5. Tap Completed.
6. Then, tap Need Help.
7. Next, tap Call Merchant.
8. You can now request a refund through this process.

Remember that the refund may take up to 10 days to arrive. If you encounter any issues or need more help, you can also contact Cash App’s customer support directly through the app or by calling its customer service number, (800) 969-1940.

Yes, Cash App does have customer service chat support. You can directly chat with its support team within the app. Open Cash App, tap the profile icon, select “Support,” and then choose “Start a Chat” to send a message.

To update your Cash App account information, follow these steps:

1. In-App:
   • Open Cash App on your mobile device.
   • Go to the Your Account tab in the top right of your home screen.
   • Navigate to the Personal Info section.
   • Choose Add for any new information, or select the existing information to update it.
2. Online:
   • Log into your Cash App account at cash.app/account.
   • In the left toolbar, go to Account to open your settings.
   • Under Basic Info, locate the information you want to change.
   • Continue to Edit or Add to update and confirm your new details.

Remember that you can only add one residential address to your Cash App account.

You can call Cash App Support at (800) 969-1940. They can help you every day from 9:00 a.m. to 9:00 p.m. If you prefer to contact them through the app, you can start a chat by tapping the profile icon in Cash App, selecting “Support,” and then choosing “Start a Chat” to send a message. Remember that Cash App representatives will never ask you for your password, PIN, social security number, total card number, or sign-in code. Be cautious and avoid sharing sensitive information over the phone or social media. If you’re looking for more ways to connect with Cash App, you can also find them on Instagram, TikTok, Twitch, X, and LinkedIn.

If you need to file a complaint with Cash App customer service, follow these steps:

1.     Email complaint:

• Visit the Cash App Help Center and click on “Contact Support.”
• Alternatively, you can write to them at the following address:

o   1455 Market St., Suite 600, San Francisco, CA 94103.

2.    Complaint handling process:

• Quick resolution: Cash App aims to resolve complaints swiftly.
• Acknowledgment: If immediate resolution isn’t possible, they’ll acknowledge your complaint.
• Progress update: Most complaints are resolved within 3-15 working days, and you’ll receive updates on the progress.
• Final response: Ideally, you’ll receive a final response within three working days. If not, they’ll email you an explanation and provide a final response within 15 working days.

Remember that Cash App representatives will never ask for your password, PIN, social security number, full card number, or sign-in code. Be cautious and avoid sharing sensitive information over the phone or social media.