Cash App is a digital financial services app developed by Block, Inc., that allows users to send and receive money, access a debit card, invest in stocks and bitcoin, apply for personal loans and file taxes.
Cash App Responsiveness rating
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What you need to know about Cash App
The company responds to most customer complaints in a satisfactory manner.
- Cash App’s customer service response times can vary depending on the method of contact, the volume of inquiries and the nature of the issue.
- You can resolve a problem with Cash App with our insider guide or through its executive contacts.
- Cash App’s customer service policies are standard. Here are our frequently asked questions about Cash App.
Cash App customer service response times
Cash App’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (800) 969-1940 | Representatives are available 7 days a week from 8 a.m. to 9:30 p.m. Eastern time. |
| Email support | Cash App does not provide a customer service email address on its website. Instead, the company directs customers to its in-app chat support feature. |
| Live chat | Cash App does not offer live chat on its website. Instead, the company directs customers to use the live chat feature within the mobile app. |
| Social media | Cash App is active on social media platforms such as Instagram, TikTok, Twitch, X and LinkedIn. |
| Help center/FAQ | Cash App’s help center/FAQ provides quick answers to common questions regarding account setup, payments, refunds, the Cash Card, bitcoin, stock investing, direct deposit, account security and personal loans. |
How to resolve a problem with Cash App
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Cash App mailing address
1955 Broadway
Suite 600
Oakland, CA 94612
Cash App loyalty program
Cash App does not have a loyalty program.
Cash App social media channels
Cash App executive customer service contacts
Primary Contact
Brian Grassadonia
Ecosystem Lead
1955 Broadway
Suite 600
Oakland, CA 94612
brian@block.xyz
Secondary Contact
Owen Jennings
Executive Officer and Business Lead
1955 Broadway
Suite 600
Oakland, CA 94612
obj@block.xyz
Chief Executive
Jack Dorsey
1955 Broadway
Suite 600
Oakland, CA 94612
jack@block.xyz
Cash App customer service policies
What is Cash App's privacy policy?
Cash App’s privacy policy explains how the company collects, uses, and protects personal information. It also outlines how data are used to process transactions and for marketing purposes.
What is Cash App’s acceptable use policy?
Cash App’s acceptable use policy sets out the rules for how the service may be used. It outlines prohibited activities, such as illegal transactions, fraud and misuse of the platform.
What are Cash App's terms of service?
Cash App’s terms of service set out the conditions for using its services, including how accounts are opened, managed and closed.
Cash App self-service links
How do I send money on Cash App?
Open the mobile app, enter the amount, select a recipient and confirm the payment.
How do I order a Cash Card?
Go to the Cash Card tab in the mobile app and follow the setup instructions.
How do I secure my account?
Open the Cash App mobile app and navigate to “Profile” or “Settings.” Enable a PIN or Face ID (or Touch ID) to protect access to the account.
What is the relationship between Cash App and Block, Inc.?
Block, Inc., is the parent company of Cash App.
How can I contact Cash App customer service?
Call (800) 969-1940.
Does Cash App offer live chat on its website?
No, live chat support is only available within the mobile app.
How to get professional help with your Cash App problem
If you need help with Cash App, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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