Cash App Customer Service Contacts

Cash App is a mobile phone app developed by Square. The mobile app lets users transfer money to one another.

How to reach a person at Cash App

Cash App-Square Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Cash App

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Cash App

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Cash App mailing address

1455 Market Street
Suite 600
San Francisco, CA 94103
support@cash.app

Cash App social media channels

X


Cash App executive customer service contacts

Primary Contact
Jess Weinreis
Senior Manager Customer Operations
1455 Market Street
Suite 600
San Francisco, CA 94103
jweinreis@cash.app

Brian Grassadonia
Head of Cash App
1455 Market Street
Suite 600
San Francisco, CA 94103
grassadonia@squareup.com

Chief Executive
Jack Dorsey
1455 Market Street
Suite 600
San Francisco, CA 94103
jack@squareup.com

Frequently asked questions about Cash App

How can I contact Cash App customer service?

If you need to contact Cash App customer service, here are some options:

1.     In-app chat:

  • Open the Cash App on your mobile device.
  • Tap the profile icon.
  • Select Support.
  • Choose Start a Chat and send your message.
  • Note that the availability of this feature may vary based on your app version and location.

2.     Phone Support:

  • You can call Cash App Support at (800) 969-1940.
  • Customer service representatives are available daily from 9:00 a.m. to 7:00 p.m.

3.     Social media:

4.     By Mail:

  • You can also contact Cash App by mail:
    • Block.
    • 1955 Broadway, Suite 600
    • Oakland, CA 94612

Remember to keep your personal information secure, and never share your password, PIN, or other sensitive details with anyone claiming to be from Cash App. If you enable push notifications, you may receive messages directly from the app.

What is Cash App’s customer service email address?

The email address for Cash App customer service is support@cash.app

What are Cash App’s customer service hours?

Cash App’s customer service hours are from 9:00 a.m. to 7:00 p.m. daily.

How do I get a refund from Cash App?

To request a refund from Cash App, follow these steps:

  1. Open Cash App on your mobile device.
  2. Go to the Activity tab in the app.
  3. Find the payment you want to be refunded.
  4. Tap on the payment to select it.
  5. Tap Completed.
  6. Then, tap Need Help.
  7. Next, tap Call Merchant.
  8. You can now request a refund through this process.

Remember that the refund may take up to 10 days to arrive. If you encounter any issues or need more help, you can also contact Cash App’s customer support directly through the app or by calling its customer service number, (800) 969-1940.

Does Cash App have customer service chat support?

Yes, Cash App does have customer service chat support. You can directly chat with its support team within the app. Open Cash App, tap the profile icon, select “Support,” and then choose “Start a Chat” to send a message.

How do I change or modify a Cash App service?

To update your Cash App account information, follow these steps:

  1. In-App:
    • Open Cash App on your mobile device.
    • Go to the Your Account tab in the top right of your home screen.
    • Navigate to the Personal Info section.
    • Choose Add for any new information, or select the existing information to update it.
  2. Online:
    • Log into your Cash App account at cash.app/account.
    • In the left toolbar, go to Account to open your settings.
    • Under Basic Info, locate the information you want to change.
    • Continue to Edit or Add to update and confirm your new details.

Remember that you can only add one residential address to your Cash App account.

What is Cash App’s customer service phone number for international customers?

You can call Cash App Support at (800) 969-1940. They can help you every day from 9:00 a.m. to 9:00 p.m. If you prefer to contact them through the app, you can start a chat by tapping the profile icon in Cash App, selecting “Support,” and then choosing “Start a Chat” to send a message. Remember that Cash App representatives will never ask you for your password, PIN, social security number, total card number, or sign-in code. Be cautious and avoid sharing sensitive information over the phone or social media. If you’re looking for more ways to connect with Cash App, you can also find them on InstagramTikTokTwitchX, and LinkedIn.

How do I file a complaint with Cash App customer service?

If you need to file a complaint with Cash App customer service, follow these steps:

1.     Email complaint:

  • Visit the Cash App Help Center and click on “Contact Support.”
  • Alternatively, you can write to them at the following address:

o   1455 Market St., Suite 600, San Francisco, CA 94103.

2.    Complaint handling process:

  • Quick resolution: Cash App aims to resolve complaints swiftly.
  • Acknowledgment: If immediate resolution isn’t possible, they’ll acknowledge your complaint.
  • Progress update: Most complaints are resolved within 3-15 working days, and you’ll receive updates on the progress.
  • Final response: Ideally, you’ll receive a final response within three working days. If not, they’ll email you an explanation and provide a final response within 15 working days.

Remember that Cash App representatives will never ask for your password, PIN, social security number, full card number, or sign-in code. Be cautious and avoid sharing sensitive information over the phone or social media.

What should I do if my furniture is damaged upon delivery?

If your furniture is damaged upon delivery, contact customer service at (800) 969-1940 immediately. They will assist you in arranging for a repair, replacement, or return of the damaged item.

What is Ashley Furniture's return policy?

Ashley Furniture has a 30-day return policy for most items. The item must be in new condition and returned with original packaging and receipt. Custom-made items and clearance items are typically not eligible for return. Contact customer service at (800) 969-1940 to initiate a return.

How do I exchange an item purchased from Ashley Furniture?

To exchange an item, contact customer service at (800) 969-1940 within 30 days of delivery. They will guide you through the process, including arranging for pick-up of the original item and delivery of the replacement.

Does Ashley Furniture offer financing options?

Yes, Ashley Furniture offers financing options through the Ashley Advantage credit card. Customers can apply online or in-store. Financing terms and conditions vary based on credit approval.

How can I find assembly instructions for my Ashley Furniture product?

Assembly instructions are often included with the product. If you need additional instructions, you can visit the Ashley Furniture website and search for your product to find downloadable assembly guides. You can also contact customer service at (800) 969-1940 for assistance.

Where can I find information about product warranties?

Information about product warranties can be found on the Ashley Furniture website under the “Customer Care” section. Each product’s warranty details are also provided with the item. For additional information, contact customer service at (800) 969-1940.

How to get professional help with your Cash App-Square problem

If you need help with Cash App-Square, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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