Cash App

Cash App is a digital financial services platform operated by Block, Inc. (formerly Square, Inc.) that allows users to send and receive money, access a debit card, invest in stocks and bitcoin, apply for personal loans, and file taxes. Block, Inc. is a publicly traded company based in Oakland, Calif.

Telephone
Main : (800) 969-1940
Mailing address
1955 Broadway, Suite 600
Oakland, CA 94612
Website
cash.app

What you need to know about Cash App

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Cash App

Try self-service first

Use our proven resolution methods, or Cash App’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Cash App respond?

Phone support

Availability: Phone support is available 7 days a week from 8 a.m. to 9:30 p.m. eastern time.

Email support

Cash App does not provide a customer service email address. The company directs customers to its in-app chat support feature.

Live chat support

Cash App does not offer live chat on its website. Customers are directed to use the live chat feature within the mobile app.

The live chat feature is available 24/7.

Social media

Cash App is active on social media platforms such as Facebook, X, Instagram, TikTok, LinkedIn, and YouTube. Response times can range from a few hours to several days depending on the platform and the complexity of the inquiry.

Access Cash App social media here.

Help center/FAQ

Cash App's help center provides information on account setup, sending and receiving money, the Cash Card, Cash App investing, bitcoin, direct deposit, disputes, account security, and personal loans.

Verified contacts

Cash App customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Brian Grassadonia
Ecosystem Lead
Secondary
Owen Jennings
Executive Officer and Business Lead
Chief Executive
Jack Dorsey
Chief Executive

Cash App customer service policies

Cash App's privacy notice (effective June 8, 2026) describes how Block, Inc. collects, uses, and shares personal information when users access Cash App or its website. It covers identification and financial information gathered during account use, how data is shared with affiliates, service providers, and advertising partners, how long information is retained, and the rights users have over their data, including the right to access, correct, delete, or opt out of targeted advertising. Users in certain U.S. states have additional rights under applicable consumer privacy laws.

Cash App loyalty program

Cash App does not have a loyalty program.

Frequently asked questions about Cash App

Tap the transaction in your Activity feed and select "Need Help & Cash App Support" to file a dispute. If Cash App does not resolve the issue, you can file a complaint with the CFPB at cfpb.gov/complaint or call the CFPB at (855) 411-2372. Under the Electronic Fund Transfer Act, Cash App is required to investigate unauthorized transaction claims.
In January 2025, the CFPB ordered Block to pay up to $120 million to consumers whose unauthorized transaction claims were not properly investigated, and a separate $55 million penalty. Affected users may be eligible for a refund. Cash App has stated it has improved its fraud investigation and customer support practices since the period covered by the settlement. For more information, visit cfpb.gov.
If your account is locked, open the app and follow any prompts to verify your identity. If you cannot regain access, contact Cash App support at (800) 969-1940 or through the in-app support feature. Cash App may lock accounts flagged for suspicious activity, identity verification issues, or policy violations. If your account is permanently closed, Cash App states that remaining funds can typically be withdrawn during a limited window after closure.
Cash App representatives will never ask for your password, PIN, full card number, or sign-in code. Legitimate Cash App email addresses end in @cash.app, @squareup.com, or @square.com. If someone contacts you claiming to be Cash App support and asks for sensitive information, do not comply — report the contact directly to Cash App at cash.app/contact.
Contact Cash App support through the in-app help feature or by calling (800) 969-1940. Document all correspondence, including screenshots and email records. If the issue is not resolved, file a complaint with the CFPB at cfpb.gov/complaint. Multiple users have reported disputes over Cash App Borrow disbursements, with support responses that appear automated.

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