Canopy & Stars is a booking platform specializing in unique, nature-focused glamping and outdoor accommodations across the UK and Europe.
How to reach a person at Canopy & Stars
Main: +44-11-7204-7830
Canopy & Stars Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Canopy & Stars
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Canopy & Stars
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Canopy & Stars mailing address
The Clock Tower
Temple Meads Station
Bristol, BS1 6QH United Kingdom
Canopy & Stars executive customer service contacts
Primary Contact
Justine Fox
Senior Guest Experience Manager
The Clock Tower
Temple Meads Station
Bristol, BS1 6QH United Kingdom
Justine.fox@canopyandstars.co.uk
Secondary Contact
David West
Marketing Manager
The Clock Tower
Temple Meads Station
Bristol, BS1 6QH United Kingdom
david.west@canopyandstars.co.uk
Chief Executive
Tom Dixon
The Clock Tower
Temple Meads Station
Bristol, BS1 6QH United Kingdom
tom.dixon@canopyandstars.co.uk
How can I contact Canopy & Stars customer service?
Call +44-11-7204-7830 or email ookings@canopyandstars.co.uk.
When can I contact Canopy & Stars customer service?
Monday to Friday 9 a.m. to 6 p.m.; Saturday 10 a.m. to 2 p.m. U.K. times.
What is the cancellation policy for bookings?
Cancellation policies vary by property. Some allow free cancellations up to a certain date, while others may charge a fee. Review the specific cancellation terms provided during booking.
Can I change my booking after it has been confirmed?
Call +44-11-7204-7830 or email ookings@canopyandstars.co.uk.
How do I make a booking with Canopy & Stars?
You can book directly on the Canopy & Stars website by selecting your preferred dates and accommodation.
What payment methods are accepted for bookings?
Canopy & Stars accepts major credit and debit cards, including Visa and MasterCard, for online payments.
How to get professional help with your Canopy & Stars problem
If you need help with Canopy & Stars, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help