Calvin Klein is a global fashion brand that sells clothes, underwear, accessories, and fragrances.
Calvin Klein Responsiveness rating
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What you need to know about Calvin Klein
- Calvin Klein’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Calvin Klein with our insider guide or through our executive contacts.
- Calvin Klein’s customer service policies are standard. Here are our frequently asked questions about Calvin Klein.
Calvin Klein customer service response times
Calvin Klein’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Phone inquiries typically take 1 to 30 minutes to receive a response. Phone number: For online inquiries customers can contact Calvin Klein at (866) 513-0513 and for store inquiries at (866) 214-6694. Availability: Phone support is available Monday to Friday from 9 a.m. to 9 p.m. Eastern time, and Saturday and Sunday from 9 a.m. to 5 p.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays. |
| Email support | Response time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Calvin Klein its online form. |
| Live chat | Response time: Calvin Klein’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Friday from 9 a.m. to 9 p.m. Eastern time and Saturday to Sunday from 9 a.m. to 5 p.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays. |
| Social media | Response time: Calvin Klein is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Calvin Klein
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Calvin Klein mailing address
205 West 39th Street
New York, NY 10018
Calvin Klein loyalty program
Calvin Klein’s Preferred Loyalty Program gives members 1 point per pre-tax dollar spent in participating stores and online in the U.S., Canada, and Puerto Rico. After earning 200 points, members get a $20 reward valid for 90 days. The program also includes expedited checkout, exclusive promotions, and a birthday gift. Users must create an account to join, and full terms apply.
Calvin Klein social media channels
Calvin Klein executive customer service contacts
Primary Contact
Carrie Provenzano
Senior Vice President
205 West 39th Street
New York, NY 10018
carrie@calvinklein.com
Secondary Contact
Leonardo Minerva
Chief Operating Officer and Managing Director
205 West 39th Street
New York, NY 10018
leonardo@calvinklein.com
Chief Executive
Donald Kohler
205 West 39th Street
New York, NY 10018
Donald@calvinklein.com
How can I contact Calvin Klein?
Reach Calvin Klein customer support through the following methods:
- Phone support: Call (866) 513-0513 for online inquiries or (866) 214-6694 for store inquiries.
- Email support: Contact Form
- Live chat: Available on the bottom right-hand corner of the official Calvin Klein website.
How long does it take for Calvin Klein to issue a refund?
Refunds from Calvin Klein typically take:
- Return Processing: 7-14 business days once the returned item arrives at the warehouse.
- Credit Issuance: 3-5 business days after processing.
How long does Calvin Klein take to deliver?
Delivery times depend on when the order was placed:
- Orders before 1 p.m. Eastern time: Processed on the same day.
- Orders after 1 p.m. Eastern time: Processed the next business day.
- Shipping:
- 1-2 business days for the order to leave the warehouse.
- 1-3 additional business days for delivery, depending on location and shipping method.
What is the address of Calvin Klein’s headquarters?
Calvin Klein’s headquarters is located at:
205 West 39th Street, New York, NY 10018.
What are Calvin Klein’s business hours?
Calvin Klein customer service hours are:
- Monday through Friday: 9 a.m. to 9 p.m. Eastern time
- Saturday and Sunday: 9 a.m. to 9 p.m. Eastern time
How to get professional help with your Calvin Klein problem
If you need help with Calvin Klein, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.