BritRail

BritRail is operated by Rail Delivery Group under the auspices of the Train Operating Committee of Great Britain.

Telephone
Main : +44-20-7841-8000
Customer Service : + 44-345-7484-950
Mailing address
200 Aldersgate Street, 2nd Floor
London, CT EC1A 4 HD
Website
raildeliverygroup.com

What you need to know about BritRail

We receive occasional complaints about BritRail. The company took its time getting this customer a refund. This customer's rail pass was worthless and now BritRail won't refund it.

How to resolve a problem with BritRail

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

BritRail customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Andy Bagnall
Director General
Secondary
Ola Ogun
Chief Financial Officer
Chief Executive
Jacqueline Starr
Chief Executive Officer

Frequently asked questions about BritRail

Call+ 44-20-7841-8000. You can also use BritRail's online contact form.
The BritRail passes offer exceptional value with unmatched flexibility. Enjoy unlimited travel on any train to any destination, at any time.
Non-UK residents can purchase a BritRail Pass. Individuals who have resided in the United Kingdom for the past six months or longer are not eligible to buy a BritRail Pass.
No, they must be purchased outside Britain.
Yes, you can get a refund under the following conditions:
  • The pass must be invalidated, and the original exchange coupon or voucher must be returned to the office where it was purchased.
  • The pass or ticket must be returned within six months from the date of issue, unless otherwise specified by your travel agent.
  • The pass or ticket must show no signs of tampering.
  • No refunds are provided on validated passes once the start date has passed.
  • Passes included in inclusive tour packages are not individually refundable.
  • A minimum 15 percent cancellation fee applies, unless stated otherwise.
  • Please note that refunds cannot be processed in Britain.
  1. Visit the official BritRail website or one of their authorized BritRail agents.
  2. Choose the type of BritRail Pass that fits your travel requirements.
  3. Follow the instructions provided on the website to complete your purchase.

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