BritRail Customer Service Contacts

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BritRail is operated by Rail Delivery Group under the auspices of Train Operating Committee of Great Britain.

Responsiveness rating

rating
3/5

What you need to know about BritRail

We receive occasional complaints about BritRail. The company took its time getting this customer a refund. And this customer's rail pass was worthless and now BritRail won't refund it.

How to resolve a problem with BritRail

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

200 Aldergate Street
2nd Floor
London EC1A 4 HD
https://raildeliverygroup.com


Phone Contacts

Main: 020-7841-8000
Customer Service: 0345 7484 950


Email Contacts

[email protected]
[email protected]


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Andy Bagnall
Director General
200 Aldergate Street
2nd Floor
London EC1A 4 HD
[email protected]

Secondary Contact
Ola Ogun
Chief Financial Officer
200 Aldergate Street
2nd Floor
London EC1A 4 HD
[email protected]

Chief Executive
Jacqueline Starr
Chief Executive Officer
200 Aldergate Street
2nd Floor
London EC1A 4 HD
[email protected]


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