BritRail is operated by Rail Delivery Group under the auspices of Train Operating Committee of Great Britain.
Responsiveness rating
What you need to know about BritRail
We receive occasional complaints about BritRail. The company took its time getting this customer a refund. And this customer's rail pass was worthless and now BritRail won't refund it.
How to resolve a problem with BritRail
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
200 Aldergate Street
2nd Floor
London EC1A 4 HD
https://raildeliverygroup.com
Phone Contacts
Main: 020-7841-8000
Customer Service: 0345 7484 950
Email Contacts
[email protected]
[email protected]
Social Media Contacts
Executive Contacts
Primary Contact
Andy Bagnall
Director General
200 Aldergate Street
2nd Floor
London EC1A 4 HD
[email protected]
Secondary Contact
Ola Ogun
Chief Financial Officer
200 Aldergate Street
2nd Floor
London EC1A 4 HD
[email protected]
Chief Executive
Jacqueline Starr
Chief Executive Officer
200 Aldergate Street
2nd Floor
London EC1A 4 HD
[email protected]
This contact was published on June 9, 2021 and updated on September 29, 2023.
