BritRail is operated by Rail Delivery Group under the auspices of Train Operating Committee of Great Britain.
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What you need to know about BritRail
BritRail has a long record of customer service complaints going back more than a decade.
How to resolve a problem with BritRail
Like most communication service providers, BritRail normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
200 Aldergate Street
2nd Floor
London EC1A 4 HD
https://raildeliverygroup.com
Phone Contacts
Main: 020-7841-8000
Customer Service: 0345 7484 950
Email Contacts
[email protected]
[email protected]
Social Media Contacts
Executive Contacts
Primary Contact
Andy Bagnall
Director General
200 Aldergate Street
2nd Floor
London EC1A 4 HD
[email protected]
Secondary Contact
Ola Ogun
Chief Financial Officer
200 Aldergate Street
2nd Floor
London EC1A 4 HD
[email protected]
Chief Executive
Jacqueline Starr
Chief Executive Officer
200 Aldergate Street
2nd Floor
London EC1A 4 HD
[email protected]
This contact was published on June 9, 2021 and updated on May 16, 2023.
