BritRail Customer Service Contacts

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BritRail is operated by Rail Delivery Group under the auspices of Train Operating Committee of Great Britain.

Responsiveness rating

rating
3/5

What you need to know about BritRail

BritRail has a long record of customer service complaints going back more than a decade.

How to resolve a problem with BritRail

Like most communication service providers, BritRail normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

200 Aldergate Street
2nd Floor
London EC1A 4 HD
https://raildeliverygroup.com


Phone Contacts

Main: 020-7841-8000
Customer Service: 0345 7484 950


Email Contacts

[email protected]
[email protected]


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Andy Bagnall
Director General
200 Aldergate Street
2nd Floor
London EC1A 4 HD
[email protected]

Secondary Contact
Ola Ogun
Chief Financial Officer
200 Aldergate Street
2nd Floor
London EC1A 4 HD
[email protected]

Chief Executive
Jacqueline Starr
Chief Executive Officer
200 Aldergate Street
2nd Floor
London EC1A 4 HD
[email protected]


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