Brightline Customer Service Contacts

Brightline is a high-speed passenger rail service in the United States that connects cities in Florida, including Miami, Fort Lauderdale, and West Palm Beach.

How to reach a person at Brightline

Customer service: (833) 448-2789

Brightline Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Brightline

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Brightline

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Brightline mailing address

600 NW 1st Avenue
3rd Floor
Miami, FL 33136

Brightline social media channels

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Brightline executive customer service contacts

Primary Contact
Michael Cegelis
Executive Vice President
600 NW 1st Avenue
3rd Floor
Miami, FL 33136
michael.cegelis@gobrightline.com

LinkedIn

Secondary Contact
Patrick Goddard
President
600 NW 1st Avenue
3rd Floor
Miami, FL 33136
patrick.goddard@gobrightline.com

LinkedIn

Chief Executive
Michael Reininger
600 NW 1st Avenue
3rd Floor
Miami, FL 33136
michael.reininger@gobrightline.com

Frequently asked questions about Brightline

How do I contact Brightline?

Call customer service at (833) 448-2789. Additionally, you can reach it through its website’s contact form or its social media channels.

Can Brightline tickets be refunded?

Yes, Brightline tickets can be refunded. The refund policy varies depending on the type of ticket purchased. Check the specific terms and conditions on the Brightline website or contact customer service for detailed information.

Can I change my Brightline ticket time?

Yes, you can change your Brightline ticket time, subject to availability and the fare rules of your ticket. Modifications can be made through the Brightline website, app, or by contacting customer service.

Who is the supplier for Brightline West?

Brightline West’s supplier for high-speed trains is Siemens Mobility.

What if I miss my Brightline train?

If you miss your Brightline train, you may be able to reschedule your trip for a later time on the same day, depending on availability and ticket type. Contact customer service for assistance.

Does Brightline run 24 hours?

No, Brightline does not run 24 hours. The service operates on a scheduled timetable, which varies by route and day. Check the current schedule on the Brightline website.

Who owns Brightline?

Brightline is owned by Fortress Investment Group, a global investment management firm.

Does Brightline pick up from an airport?

Brightline has plans to connect to airports, including the Orlando International Airport. Currently, it offers shuttle services from certain stations to nearby airports. Check the Brightline website for the latest information on airport connections.

How do I find my Brightline ticket?

Your Brightline ticket is in the confirmation email sent to you after purchase. You can also access your ticket through the Brightline app or by logging into your account on the Brightline website.

Can I cancel Brightline tickets?

Yes, you can cancel Brightline tickets. The ability to cancel and receive a refund depends on the fare type and the timing of the cancellation. Review the cancellation policy on the Brightline website or contact customer service.

Can I bring luggage on Brightline?

Yes, you can bring luggage on Brightline. Each passenger is allowed to bring two carry-on items and one checked bag, subject to size and weight restrictions. Detailed luggage policies are available on the Brightline website.

What is the phone number for Brightline Florida?

The phone number for Brightline Florida customer service is (833) 448-2789.

Who is the CEO of Brightline West?

The CEO of Brightline West is Mike Reininger.

Is Brightline a private company?

Yes, Brightline is a private company, operated by Fortress Investment Group.

Who is the founder of Brightline?

Brightline was developed by Fortress Investment Group; the concept and initiative were led by Wesley Edens, co-founder of Fortress Investment Group.

Who are the investors of Brightline?

Brightline’s primary investor is Fortress Investment Group. There may be additional private and institutional investors involved as well.

How to get professional help with your Brightline problem

If you need help with Brightline, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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