Brightline is a high-speed passenger rail service in the United States that connects cities in Florida, including Miami, Fort Lauderdale, and West Palm Beach.
You can reach it through its website's contact form or its social media channels. Brightline's Help Center also has a request form.
It depends on the fare. SMART Saver fares are non-refundable. Select fares return 75% of the fare as Brightline Credit, valid for one year. Flex fares get a full refund to the original payment method; Brightline recommends canceling at least 30 minutes before departure.
Most fares can be changed up to 5 minutes before departure, subject to availability. SMART Saver fares can't be changed. SMART Select changes cost $2 per trip segment plus any fare difference. Flex fares have no change fee.
Brightline West's supplier for high-speed trains is Siemens Mobility.
If you miss your Brightline train, you may be able to reschedule your trip for a later time on the same day, depending on availability and ticket type. Contact customer service for assistance.
No, Brightline does not run 24 hours. The service operates on a scheduled timetable, which varies by route and day. Check the current schedule on the Brightline website.
Brightline is owned by Fortress Investment Group, a global investment management firm.
Yes. Brightline's Orlando station is at Orlando International Airport, connected by a skyway bridge to the airport's Parking Garage C.
Your Brightline ticket is in the confirmation email sent to you after purchase. You can also access your ticket through the Brightline app or by logging into your account on the Brightline website.
It depends on the fare. SMART Saver fares are non-refundable. Select fares return 75% of the fare as Brightline Credit, valid for one year. Flex fares get a full refund to the original payment method; Brightline recommends canceling at least 30 minutes before departure.
Allowances depend on fare. SMART Saver includes one carry-on and one personal item; Select fares include two carry-ons and one personal item. Checked bags are available only on trips between Miami, Fort Lauderdale, West Palm Beach and Orlando. PREMIUM Select includes one standard checked bag and PREMIUM Flex includes one large and one standard checked bag; other checked bags cost extra.
Brightline West doesn't list a CEO. Mike Reininger is managing director and a member of the Brightline West board, and Adrian Share is interim president.
Yes, Brightline is a private company, operated by Fortress Investment Group.
Brightline was developed by Fortress Investment Group; the concept and initiative were led by Wesley Edens, co-founder of Fortress Investment Group.
Brightline's primary investor is Fortress Investment Group. There may be additional private and institutional investors involved as well.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published June 18, 2024. Updated October 23, 2026.
