Brightline is a high-speed passenger rail service in the United States that connects cities in Florida, including Miami, Fort Lauderdale, and West Palm Beach.
You can reach it through its website's contact form or its social media channels.
Yes, Brightline tickets can be refunded. The refund policy varies depending on the type of ticket purchased. Check the specific terms and conditions on the Brightline website or contact customer service for detailed information.
Yes, you can change your Brightline ticket time, subject to availability and the fare rules of your ticket. Modifications can be made through the Brightline website, app, or by contacting customer service.
Brightline West's supplier for high-speed trains is Siemens Mobility.
If you miss your Brightline train, you may be able to reschedule your trip for a later time on the same day, depending on availability and ticket type. Contact customer service for assistance.
No, Brightline does not run 24 hours. The service operates on a scheduled timetable, which varies by route and day. Check the current schedule on the Brightline website.
Brightline is owned by Fortress Investment Group, a global investment management firm.
Brightline has plans to connect to airports, including the Orlando International Airport. Currently, it offers shuttle services from certain stations to nearby airports. Check the Brightline website for the latest information on airport connections.
Your Brightline ticket is in the confirmation email sent to you after purchase. You can also access your ticket through the Brightline app or by logging into your account on the Brightline website.
Yes, you can cancel Brightline tickets. The ability to cancel and receive a refund depends on the fare type and the timing of the cancellation. Review the cancellation policy on the Brightline website or contact customer service.
Yes, you can bring luggage on Brightline. Each passenger is allowed to bring two carry-on items and one checked bag, subject to size and weight restrictions. Detailed luggage policies are available on the Brightline website.
The CEO of Brightline West is Mike Reininger.
Yes, Brightline is a private company, operated by Fortress Investment Group.
Brightline was developed by Fortress Investment Group; the concept and initiative were led by Wesley Edens, co-founder of Fortress Investment Group.
Brightline's primary investor is Fortress Investment Group. There may be additional private and institutional investors involved as well.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published June 18, 2024. Updated July 25, 2025.
