Briggs & Riley
Briggs & Riley is a premium luggage brand.
What you need to know about Briggs & Riley
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Briggs & Riley
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Verified contacts
Briggs & Riley customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Frequently asked questions about Briggs & Riley
Call (877) 745-3978 or email customer-service@briggs-riley.com.
Monday to Friday 9 a.m. to 5 p.m. Eastern time.
To track your order, use the tracking link provided in your shipping confirmation email or log into your account on the Briggs & Riley website.
Contact customer service at (877) 745-3978 or email customer-service@briggs-riley.com for guidance on the process.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published August 16, 2024. Updated August 24, 2025.