Briggs & Riley is a premium luggage brand.
How to reach a person at Briggs & Riley
Main: (877) 745-3978
Briggs & Riley Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Briggs & Riley
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Briggs & Riley
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Briggs & Riley mailing address
100 Briggs & Riley Drive
Suite 100
Hauppauge, NY 11788
Briggs & Riley executive customer service contacts
Primary Contact
Melodie Clinton
Customer Service Manager
100 Briggs & Riley Drive
Suite 100
Hauppauge, NY 11788
Melodie.Clinton@briggs-riley.com
Secondary Contact
Danielle Hill
Marketing Manager
100 Briggs & Riley Drive
Suite 100
Hauppauge, NY 11788
Danielle.Hill@briggs-riley.com
Chief Executive
Richard Krulik
100 Briggs & Riley Drive
Suite 100
Hauppauge, NY 11788
Richard.Krulik@briggs-riley.com
How can I contact Briggs & Riley customer service?
Call (877) 745-3978 or email customer-service@briggs-riley.com.
When can I contact Riggs & Riley customer service?
Monday to Friday 9 a.m. to 5 p.m. Eastern time.
How can I track my order?
To track your order, use the tracking link provided in your shipping confirmation email or log into your account on the Briggs & Riley website.
What is Briggs & Riley’s return policy?
Contact customer service at (877) 745-3978 or email customer-service@briggs-riley.com for guidance on the process.
How to get professional help with your Briggs & Riley problem
If you need help with Briggs & Riley, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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