Blackhawk Network Holdings is a payment network offering prepaid cards to consumers and businesses.
Blackhawk Network Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Blackhawk
We receive occasional complaints about Blackhawk. They are usually resolved to the customer’s satisfaction.
How to resolve a problem with Blackhawk
If the primary contact won’t respond, use our executive contacts.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Blackhawk’s mailing address
6220 Stoneridge Mall Road
Pleasanton, CA 94588
Blackhawk’s executive customer service contacts
Primary Contact
Pedro Reyes
Senior Director of Customer Service
6220 Stoneridge Mall Road
Pleasanton, CA 94588
pedro.reyes@bhnetwork.com
Secondary Contact
Amie Miller
Vice President of Operations
6220 Stoneridge Mall Road
Pleasanton, CA 94588
amie.miller@bhnetwork.com
Nick Samurkus
Chief Operating Officer
6220 Stoneridge Mall Road
Pleasanton, CA 94588
nick.samurkas@bhnetwork.com
Talbott Roche
Chief Executive Officer
6220 Stoneridge Mall Road
Pleasanton, CA 94588
talbott.roche@bhnetwork.com
How can I contact Blackhawk Network customer service?
For customer service, please visit https://blackhawknetwork.com/lets-talk/get-support and complete the brief form. Or call (406) 284-3840.
Which payment methods does Blackhawk Network accept?
You can pay with Visa, Mastercard, American Express, Discover, Diner’s Club, or personal/business checks. If you pay by check through the mail, it might take up to eight business days for your order to go through. Blackhawk Network also accepts ACH and wire transfer payments if you order through an account executive.
How do I complain to Blackhawk Network?
For customer service, please visit https://blackhawknetwork.com/lets-talk/get-support and complete the brief form, or call (406) 284-3840. If your issue is related to a specific service, email ngccustomerservice@bhnetwork.com.
How to get professional help with your Blackhawk Network problem
If you need help with Blackhawk Network, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help