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BJ’s Wholesale Club Customer Service Contacts

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BJ’s Wholesale Club is a company that issues memberships to consumers and sells excess bulk items.

Responsiveness rating

rating
3/5

BJ's Wholesale Club often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about BJ's Wholesale Club

We receive many complaints about BJ’s Wholesale Club. Here’s one where a customer’s leather living room set is peeling. Here's our guide to buying travel through BJ's.

How to resolve a problem with BJ's Wholesale Club

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

25 Research Drive
Westborough, MA 01581

Phone Contacts

Main: (774) 512-7400
Toll Free: (800) 257-2582

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Laura Manning
Manager of Member Care Operations
25 Research Drive
Westborough, MA 01581
[email protected]

Secondary Contact
Ledia Dilo
Head of Member Care Services
25 Research Drive
Westborough, MA 01581
[email protected]

Jeff Desroches
Executive Vice President, Operations
25 Research Drive
Westborough, MA 01581
[email protected]

Chief Executive
Bob Eddy
Chief Executive Officer (interim)
25 Research Drive
Westborough, MA 01581
[email protected]

40542

This contact was published on October 8, 2015 and updated on October 31, 2023.