BJ’s Wholesale Club Customer Service Contacts

BJ’s Wholesale Club Holdings, Inc., commonly referred as BJ’s, is an American membership-only warehouse club chain based in Marlborough, Massachusetts, operating in the eastern United States in addition to Ohio, Michigan, Indiana, and Tennessee. The company has announced plans to expand into Alabama.

How to reach a person at BJ’s Wholesale Club

Toll-Free: (800) 257-2582

BJ's Wholesale Club Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about BJ’s Wholesale Club

We receive many complaints about BJ’s Wholesale Club. Here’s one where a customer’s leather living room set is peeling. Here’s our guide to buying travel through BJ’s.

How to resolve a problem with BJ’s Wholesale Club

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

BJ’s Wholesale Club mailing address

350 Campus Drive
Marlborough, MA 01752

BJ’s Wholesale Club social media channels


BJ’s Wholesale Club executive customer service contacts

Primary Contact
Paul W. Cichocki
Executive Vice President Chief Commercial Officer
350 Campus Drive
Marlborough, MA 01752
[email protected]
(617) 448-6053

Secondary Contact
Jeff Desroches
Executive Vice President Chief Operations Officer
350 Campus Drive
Marlborough, MA 01752
[email protected]
(774) 512-6182

Bob Eddy
President Chief Executive Officer
350 Campus Drive
Marlborough, MA 01752
[email protected]
(508) 360-3009

Chief Executive
Bob Eddy
Chief Executive Officer (interim)
350 Campus Drive
Marlborough, MA 01752
[email protected]

Frequently asked questions about BJ’s Wholesale Club

How can I contact BJ's Wholesale Club customer service?

Call (800) 257-2582 or send a message via the company’s online contact form.

What are the BJ's Wholesale Club customer service hours?

Monday to Friday 8 a.m. to 7 p.m. Eastern time

Saturday 8 a.m. to 6 p.m. Eastern time

Sunday 12 p.m. to 6 p.m. Eastern time

What do I need to know about getting a refund from BJ's Wholesale Club?

If you want a refund from BJ’s Wholesale Club, here’s what you need to know:

General return policy:

You can get refunds or exchanges for online or in-club purchases following these rules:

    • General merchandise (except electronics) must be new with all accessories.
    • Returns are accepted within a year of purchase.
    • Electronics like TVs, computers, and tablets can be returned within 90 days with accessories.
    • Damaged electronics can be returned within 14 days with original packaging.
    • DVDs, software, and video games must be unopened.
    • Some items must be returned to the Club.
    • Some items have limited return rights.
    • Items linked to rewards or discounts may not be returned.
    • No cash, credit, or gift card refunds for these returns.

EBT and SNAP EBT purchases:

  • Items bought with EBT must be returned within 90 days.
  • With a SNAP EBT receipt, refunds may go back to the SNAP EBT account or be exchanged.

Items not accepted for return:

  • Trading cards, lottery tickets, cigarettes, tobacco, alcohol (where law restricts).
  • Gift cards, final sale apparel, items from special events.
  • Opened DVDs, software, video games.
  • Fireworks or items with gas, oil, or fuel added.
  • Bulk purchases over ten units exceeding $1,000 online.

How to get professional help with your BJ's Wholesale Club problem

If you need help with BJ's Wholesale Club, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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