Betterment

Betterment is a financial technology company that offers products such as personalized portfolios, retirement accounts, and financial planning tools for individuals.

Telephone
Customer service : (718) 400-6898
Email
Mailing address
61 West 23rd Street, 2nd Floor
New York, NY 10010
Website
betterment.com

What you need to know about Betterment

Betterment’s customer service experience may vary depending on the volume of inquiries, but the company typically provides timely responses.

How to resolve a problem with Betterment

Try self-service first

Use our proven resolution methods, or Betterment’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Betterment respond?

Phone support
Betterment's customer service phone support is available Monday through Friday from 9 a.m. to 8 p.m. Eastern time. Response times can vary depending on volume, but customers typically receive timely assistance during these hours.

Call customer service at (718) 400-6898.
Email support
Betterment’s email support is available Monday through Friday from 9 a.m. to 8 p.m. Eastern time. Response times are generally prompt, with most inquiries addressed within 1 to 2 business days.

Email Betterment at support@betterment.com.
Live chat
Betterment offers live chat support
Monday through Friday 9 a.m. to 8 p.m. Eastern time. 

Response times are typically quick.
Social media
Betterment provides customer support through social media channels such as X and Facebook. The company typically responds to inquiries during business hours (9 a.m. to 8 p.m. Eastern time, Monday through Friday), though response times may vary depending on the volume of messages.

Here's how to reach Betterment via social media.
Help center/FAQ
Betterment has a comprehensive help center and FAQ section on its website, providing answers to common questions about accounts, investing, fees, and more. It's accessible 24/7, allowing users to find self-service solutions at any time.
Verified contacts

Betterment customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Liane Pierce
Vice President, Customer Experience
Secondary
A.J. Kramer
Senior Vice President of Operations
Chief Executive
Sarah Kirshbaum Levy
Chief Executive

Betterment customer service policies

Betterment's privacy policy describes the personal data that the company collects (for example, name, email address, financial information, and usage patterns) and how it uses and protects those data.

Betterment loyalty program

Betterment does not have a loyalty program.

Frequently asked questions about Betterment

Call (718) 400-6898 or email support@betterment.com.
Yes, Betterment has an online chat service.
Visit the website and follow the steps to withdraw your funds. Once your account balance reaches zero, you can contact customer support to finalize the closure process.

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