Betterment is a financial technology company that offers products like personalized portfolios, retirement accounts, and financial planning tools aimed at helping individuals manage and grow wealth.
Betterment Responsiveness rating
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What you need to know about Betterment
Betterment’s customer service experience may vary depending on the volume of inquiries, but the company typically provides timely responses.
- Betterment’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Betterment with our insider guide or through its executive contacts.
- Betterment’s customer service policies are standard. Here are our frequently asked questions about Betterment.
Betterment customer service response times
Betterment’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Betterment’s customer service phone support is available Monday through Friday from 9 a.m. to 8 p.m. Eastern time. Response times can vary depending on volume, but customers typically receive timely assistance during these hours. Call customer service at (718) 400-6898. |
| Email support | Betterment’s email support is available Monday through Friday during business hours (9 a.m. to 8 p.m. Eastern time). Response times are generally prompt, with most inquiries addressed within 1 to 2 business days. Email Betterment at support@betterment.com. |
| Live chat | Betterment offers live chat support during business hours, from 9 a.m. to 8 p.m. Eastern time, Monday through Friday. Response times are typically quick, allowing customers to receive assistance in real-time during those hours. |
| Social media | Betterment provides customer support through social media channels such as X and Facebook. The company typically responds to inquiries during business hours (9 a.m. to 8 p.m. Eastern time, Monday through Friday), though response times may vary depending on the volume of messages. Here’s how to reach Betterment via social media. |
| Help center/FAQ | Betterment has a comprehensive help center and FAQ section on its website, providing answers to common questions about accounts, investing, fees, and more. It’s accessible 24/7, allowing users to find self-service solutions at any time. |
How to resolve a problem with Betterment
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Betterment mailing address
61 West 23rd Street
2nd Floor
New York, NY 10010
Betterment executive customer service contacts
Primary Contact
Liane Pierce
Vice President, Customer Experience
61 West 23rd Street
2nd Floor
New York, NY 10010
liane.pierce@betterment.com
Secondary Contact
A.J. Kramer
Senior Vice President of Operations
61 West 23rd Street
2nd Floor
New York, NY 10010
aj@betterment.com
Chief Executive
Sarah Kirshbaum Levy
61 West 23rd Street
2nd Floor
New York, NY 10010
sarah.levy@betterment.com
How can I contact Betterment customer service?
Call (718) 400-6898 or email support@betterment.com.
Does Betterment have an online chat service?
Yes, Betterment has an online chat service.
How do I close my Betterment account?
Visit the website and follow the steps to withdraw your funds. Once your account balance reaches zero, you can contact customer support to finalize the closure process.
How to get professional help with your Betterment problem
If you need help with Betterment, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.