The Bernina Railway is a Swiss mountain railway connecting St. Moritz in Switzerland to Tirano in Italy.
Bernina Railway Responsiveness rating
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What you need to know about Bernina Railway
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Bernina Railway
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Bernina Railway mailing address
Bahnhofstrasse 25
7001 Chur, Switzerland
Bernina Railway executive customer service contacts
Primary Contact
Piotr Caviezel
Head of Sales and Marketing at Rhaetian Railway
Bahnhofstrasse 25
7001 Chur, Switzerland
piotr.caviezel@rhb.ch
Secondary Contact
Paul Blumenthal
Director at Rhaetian Railway
Bahnhofstrasse 25
7001 Chur, Switzerland
paul.blumenthal@rhb.ch
Chief Executive
Renato Fasciati
Bahnhofstrasse 25
7001 Chur, Switzerland
renato.fasciati@rhb.ch
Does Bernina Railway have an online contact form?
Yes, you can find the online contact form here.
How can I contact Bernina Railway customer service?
Email tickets@berninarailway.com.
What is the relationship between Bernina Railway and Rhätische Bahn AG
The Bernina Railway is a part of the Rhätische Bahn AG (Rhaetian Railway), a Swiss railway company that operates several scenic routes in the Swiss Alps. The Bernina Railway is one of the Rhaetian Railway’s most famous lines, running between St. Moritz, Switzerland, and Tirano, Italy.
How can I purchase tickets for the Bernina Railway?
Tickets can be purchased online through the Rhätische Bahn website, at ticket counters in stations, or via authorized travel agencies.
Can I change or cancel my ticket?
Changes and cancellations depend on the ticket type. Refunds are usually available for fully flexible tickets, but non-refundable tickets may not allow changes. Contact customer service at tickets@berninarailway.com for specific inquiries.
How to get professional help with your Bernina Railway problem
If you need help with Bernina Railway, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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