Beretta is an Italian manufacturer of firearms and accessories.
Beretta Responsiveness rating
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What you need to know about Beretta
The company responds to most customer complaints in a satisfactory manner.
- Beretta’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Beretta with our insider guide or through its executive contacts.
- Beretta’s customer service policies are standard. Here are our frequently asked questions about Beretta.
Beretta customer service response times
Beretta’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Hours of operation: Monday through Friday from 9 a.m. to 5 p.m. Eastern time. Response times may vary based on the volume of inquiries, but the support team typically responds during business hours. Call customer service at (800) 237-3882. |
| Email support | Hours of operation: Monday through Friday from 9 a.m. to 5 p.m. Eastern time. Email response times may vary depending on the volume of inquiries, but users can generally expect a reply from the support team within 1 to 2 business days. Email Beretta at customerservice@berettausa.com. |
| Live chat | Hours of operation: Monday through Friday from 9 a.m. to 5 p.m. Eastern time. Live chat response times can vary depending on the volume of inquiries, but you can usually expect a response within a few minutes during business hours. |
| Social media | Hours of operation: Monday through Friday from 9 a.m. to 5 p.m. Eastern time. Response times on social media may vary depending on the volume of messages, but you can generally expect a reply within 1 to 2 business days during working hours. Here’s how to reach Beretta via social media. |
| Help center/FAQ | The help center and FAQ provide immediate answers to most questions, with no waiting period for responses. |
How to resolve a problem with Beretta
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Beretta mailing address
17601 Beretta Drive
Gallatin, TN 37066
Beretta loyalty program
Beretta offers a loyalty program called Beretta Rewards, where U.S. customers can earn points on eligible purchases made through the website.
Beretta social media channels
Beretta executive customer service contacts
Primary Contact
Ann Ringenberg
LE Operations Manager
17601 Beretta Drive
Gallatin, TN 37066
ann.ringenberg@beretta.com
Secondary Contact
Francesco Franzini
Vice President Operations
17601 Beretta Drive
Gallatin, TN 37066
francesco.franzini@beretta.com
Chief Executive
Carlo Ferlito
17601 Beretta Drive
Gallatin, TN 37066
carlo.ferlito@beretta.com
Beretta customer service policies
What is Beretta's privacy policy?
Beretta’s privacy policy describes how the company uses, collects, and protects your personal information. It details the types of data collected, such as personal and transactional information, and explains how these data are used to process orders and comply with legal requirements.
What are Beretta's terms and conditions?
Beretta’s terms and conditions set forth the rules and guidelines for using its website and purchasing products. They cover aspects such as account registration, product warranties, return policies, payment methods, shipping, and privacy protections.
What is Beretta's accessibility statement?
Beretta’s accessibility statement describes the measures the company takes to ensure that its website and services are accessible to all users, including those with disabilities.
Beretta self-service links
How can I register my Beretta product?
Visit the website and complete your product registration on the Product Registration page.
How can I track my order from Beretta?
Visit the website and log into your account to track your order on Beretta’s website. Navigate to the “My Orders” section to find detailed tracking information for any orders you have placed.
How can I return or exchange an item purchased from Beretta?
Visit the website and refer to the returns and refunds page for detailed information on Beretta’s return and exchange policies. You’ll find step-by-step instructions on how to initiate a return or request an exchange for eligible products.
How can I contact Beretta customer service?
To contact Beretta call (800) 237-3882 or email customerservice@berettausa.com.
Does Beretta have an online chat service?
Yes, Beretta can be contacted via an online chat service.
How do I register my Beretta firearm?
You can register your Beretta firearm online through the website or by mailing a completed registration form.
How to get professional help with your Beretta problem
If you need help with Beretta, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.