Bekins Van Lines Customer Service Contacts

Bekins Van Lines is a moving company specializing in residential and commercial relocation services. It provides local, long-distance and international moves, as well as storage and packing services.

How to reach a person at Bekins Van Lines

Bekins Van Lines Responsiveness rating

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3/5

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What you need to know about Bekins Van Lines

Bekins Van Lines offers customer service through phone support and an online contact form, providing assistance for moving, scheduling, and inquiries.

Bekins Van Lines customer service response times

Bekins Van Lines typically responds to customer service inquiries within 24 to 48 hours, depending on the communication method. However, here’s a general idea of what to expect:

Phone supportResponse time typically ranges from a few minutes to around 10 to 15 minutes, depending on call volume and the time of day. During peak summer moving season, wait times may be longer.  Call the customer service at (800) 456-8092.
Email supportBekins Van Lines typically responds to customer service email inquiries within 1 to 3 business days. Response times may vary depending on the volume of requests and the nature of the inquiry.  Email Bekins Van Lines at bekinscustomercare@wvlcorp.com.
Social mediaBekins Van Lines typically responds to customer service inquiries on social media (such as Facebook or X) within 24 to 48 hours. Response times may vary depending on the platform and the volume of messages they receive. Here’s how to reach Bekins Van Lines via social media.
Help center/FAQBekins Van Lines’ customer service help center or FAQ section provides general information, and typically does not involve direct responses. For specific inquiries, response times for email or phone support are generally 1 to 3 business days, depending on the nature of the request.

How to resolve a problem with Bekins Van Lines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Bekins Van Lines mailing address

8010 Castleton Road
Indianapolis, IN 46250

Bekins Van Lines social media channels

X


Bekins Van Lines executive customer service contacts

Primary Contact
Kevin Miller
Vice President, Operations
8010 Castleton Road
Indianapolis, IN 46250
kevin_miller@wvlcorp.com

LinkedIn

Secondary Contact
Jim Gaw
President
8010 Castleton Road
Indianapolis, IN 46250
jim_gaw@wvlcorp.com

LinkedIn

Chief Executive
Mark Kirschner
8010 Castleton Road
Indianapolis, IN 46250
mark_kirschner@wvlcorp.com

LinkedIn

Bekins Van Lines customer service policies

What should I know about Bekins Van Lines' terms and conditions before booking my move?

The terms and conditions of service outlines the responsibilities of both the customer and the company, including payment terms, scheduling, and liability.

What is Bekins Van Lines' refund policy if I need to cancel my move?

Bekins Van Lines offers a refund policy depending on the timing of your cancellation. If you cancel within a specified period before your scheduled move, you may be eligible for a partial refund.

What happens if my belongings are damaged during the move?

Bekins Van Lines provides options for insurance coverage to protect your belongings during transit. In case of damage, file a claim through the claims and liability policy, which outlines the procedures for reporting and resolving damages.

Where can I find assistance for my upcoming move with Bekins Van Lines?

For general assistance with your move, visit the Bekins Van Lines help section. It provides answers to common questions and offers guidance on everything from scheduling to the moving process.

I need help tracking my move. Where can I find detailed information?

Track your move and find helpful instructions on how to monitor the progress of your shipment in the help section of the Bekins website.

Where can I find step-by-step instructions for preparing my items for a move?

Bekins Van Lines offers a comprehensive guide section which includes detailed tips and instructions on how to prepare your home and belongings for a smooth move.

What should I do if I encounter an issue during my move?

If you experience an issue during your move, the help section offers troubleshooting steps and guidance on how to resolve common problems.

Does Bekins Van Lines provide any resources for organizing my move?

Yes, the guide section contains various organizational tools, such as checklists and scheduling tips, to help you plan and manage your move.

Frequently asked questions about Bekins Van Lines

What is the relationship between Bekins Van Lines and Wheaton Van Lines?

Wheaton Van Lines is the parent company of Bekins Van Lines.

How can I contact Bekins Van Lines customer service?

How do I get a quote from Bekins Van Lines?

Request a quote online through the website or call customer service at (800) 456-8092 to schedule an in-home or virtual estimate.

 

How to get professional help with your Bekins Van Lines problem

If you need help with Bekins Van Lines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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