Barnes & Noble Customer Service Contacts

Barnes & Noble sells magazines, books, music and movies.

How to reach a person at Barnes & Noble

Customer Service: (212) 633-3300

Barnes & Noble Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Barnes & Noble

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Barnes & Noble

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Barnes & Noble mailing address

122 Fifth Avenue
New York, NY 10011

Barnes & Noble social media channels


Barnes & Noble executive customer service contacts

Primary Contact
Emily Meehan
Chief Creative Officer and Publisher
122 Fifth Avenue
New York, NY 10011
[email protected]

Secondary Contact
Jackie De Leo
Chief Merchandising Officer
122 Fifth Avenue
New York, NY 10011
[email protected]

Chief Executive
James Daunt
Chief Executive Officer
122 Fifth Avenue
New York, NY 10011
[email protected]

Frequently asked questions about Barnes & Noble

How can I contact Barnes & Noble customer service?

Call Barnes & Noble at 1-800-THE-BOOK or (800) 843-2665.

Click on this chat link.

Send an email through this online form link.

When will Barnes & Noble customer service be available to take your call?

Barnes & Noble customer service is available seven days a week from 9 a.m. to 9 p.m. Eastern time.

How can I get a refund from Barnes & Noble?

If you want a refund from Barnes & Noble, follow these steps:

Returning items bought online from Barnes & Noble:

  • You have 30 days from the delivery date to return items if you’re not happy with your purchase.
  • Items must be in their original condition; unopened if they’re shrink-wrapped or sealed.
  • Shipping fees won’t be refunded.

Return to a Barnes & Noble store:

  • Take the item, your packing slip, or shipping confirmation email, and your original payment method to any Barnes & Noble store.
  • If you paid with PayPal, you’ll get store credit in the form of a Barnes & Noble gift card or in-store credit.

Ship your return:

  • Follow instructions on the packing slip.
  • Use the pre-printed return label provided.
  • If you don’t have the slip, print the Shipping Confirmation email and include it in the box.
  • Write your Order Number on the outside of the box.
  • Ship to: Barnes & Noble returns department order#: (your order number) 1 Barnes and Noble Way, Monroe Township, NJ 08831
  • You’ll need to pay for return shipping as the packing slip isn’t a prepaid label.
  • If you’re returning a gift purchased on, you’ll get a Barnes & Noble gift card within 60 days.

Returning items bought in Barnes & Noble stores:

  • Return new and unread/unopened items within 30 days of purchase with a store sales receipt for a full refund, including taxes.
  • For defective items, visit a store or contact customer service at 1-800-THE-BOOK or (800) 843-2665.
  • Magazines, newspapers, used books, and shipping fees can’t be returned or exchanged.

How to get professional help with your Barnes & Noble problem

If you need help with Barnes & Noble, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help