Barnes & Noble Customer Service Contacts

Call Barnes & Noble at 1-800-THE-BOOK or (800) 843-2665.

Click on this chat link.

Send an email through this online form link.

Barnes & Noble customer service is available seven days a week from 9 a.m. to 9 p.m. Eastern time.

If you want a refund from Barnes & Noble, follow these steps:

Returning items bought online from Barnes & Noble:

• You have 30 days from the delivery date to return items if you’re not happy with your purchase.
• Items must be in their original condition; unopened if they’re shrink-wrapped or sealed.
• Shipping fees won’t be refunded.

Return to a Barnes & Noble store:

• Take the item, your packing slip, or shipping confirmation email, and your original payment method to any Barnes & Noble store.
• If you paid with PayPal, you’ll get store credit in the form of a Barnes & Noble gift card or in-store credit.

Ship your return:

• Follow instructions on the packing slip.
• Use the pre-printed return label provided.
• If you don’t have the slip, print the Shipping Confirmation email and include it in the box.
• Write your Order Number on the outside of the box.
• Ship to: Barnes & Noble returns department order#: (your order number) 1 Barnes and Noble Way, Monroe Township, NJ 08831
• You’ll need to pay for return shipping as the packing slip isn’t a prepaid label.
• If you’re returning a gift purchased on bn.com, you’ll get a Barnes & Noble gift card within 60 days.

Returning items bought in Barnes & Noble stores:

• Return new and unread/unopened items within 30 days of purchase with a store sales receipt for a full refund, including taxes.
• For defective items, visit a store or contact customer service at 1-800-THE-BOOK or (800) 843-2665.
• Magazines, newspapers, used books, and shipping fees can’t be returned or exchanged.