Bandcamp

Bandcamp is an online platform for artists to share and sell music directly to listeners.

Mailing address

1172 Harrison Street, Suite 300
San Francisco, CA 94103

Website

bandcamp.com

What you need to know about Bandcamp

The company responds to most customer complaints in a satisfactory manner.

Bandcamp’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Bandcamp with our insider guide or through its executive contacts.
Bandcamp's customer service policies are standard. Here are our frequently asked questions about Bandcamp.

How to resolve a problem with Bandcamp

Try self-service first

Use our proven resolution methods, or Bandcamp’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Bandcamp respond?

Phone support

Bandcamp does not offer customer service via phone support. Instead, the company provides assistance through email and an online help center.

Email support

Bandcamp does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.

Live chat

Bandcamp does not offer live chat support.

Social media

Bandcamp does not provide customer service through social media channels. The company's primary method of support is via email through the help center. If you reach out through social media, you may not receive a direct response for support-related inquiries.

Help center/FAQ

Bandcamp's FAQ and help center are designed to provide users with self-service answers to common questions, which can often resolve issues without needing to contact support.

Verified contacts

Bandcamp customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Dan Melnick

General Manager

dan@bandcamp.com

Primary

Louise Woletz-Hinz

Head of Support

louise@bandcamp.com

Secondary

Lara Peterson

Vice President

lara@bandcamp.com

Chief Executive

Austo Jay

Chief Executive

austo@bandcamp.com

Bandcamp self-service links

Visit the website and log into your account. Go to your profile page and click "Edit Profile" to update your information. You can modify details such as your bio, image, and links, as well as update contact information or music content.

Bandcamp customer service policies

Bandcamp's privacy policy explains how the company collects, uses, and protects personal information collected from those who interact with its website.

Bandcamp loyalty program

Bandcamp does not have a loyalty program.

Frequently asked questions about Bandcamp

Bandcamp is owned by Songtradr, which acquired the platform in 2023 from Epic Games.

Bandcamp does not offer a direct customer service phone number or public email address. Visit the help center and submit a request through the online contact form.

Visit the website and browse the available music. You can purchase digital albums, tracks, vinyl, or merchandise by creating a Bandcamp account. Once you're ready, choose your desired items and pay via credit card, PayPal, or other available payment methods.

Visit the website to register with an email address and password.

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