Bandcamp is an online platform for artists to share and sell music directly to listeners.
Bandcamp Responsiveness rating
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What you need to know about Bandcamp
The company responds to most customer complaints in a satisfactory manner.
- Bandcamp’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Bandcamp with our insider guide or through its executive contacts.
- Bandcamp’s customer service policies are standard. Here are our frequently asked questions about Bandcamp.
Bandcamp customer service response times
Bandcamp’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Bandcamp does not offer customer service via phone support. Instead, the company provides assistance through email and an online help center. |
| Email support | Bandcamp’s customer service email support response times can vary depending on the volume of inquiries. Generally, the company aims to respond within 2 to 3 business days, but it can sometimes take longer for more complex issues. Email Bandcamp at support@bandcamp.com. |
| Live chat | Bandcamp does not offer live chat support. |
| Social media | Bandcamp does not provide customer service through social media channels. The company’s primary method of support is via email through the help center. If you reach out through social media, you may not receive a direct response for support-related inquiries. |
| Help center/FAQ | Bandcamp’s FAQ and help center are designed to provide users with self-service answers to common questions, which can often resolve issues without needing to contact support. |
How to resolve a problem with Bandcamp
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Bandcamp mailing address
1172 Harrison Street
Suite 300
San Francisco, CA 94103
Bandcamp loyalty program
Bandcamp does not have a loyalty program.
Bandcamp social media channels
Bandcamp executive customer service contacts
Primary Contact
Dan Melnick
General Manager
1172 Harrison Street
Suite 300
San Francisco, CA 94103
dan@bandcamp.com
Primary Contact
Louise Woletz-Hinz
Head of Support
1172 Harrison Street
Suite 300
San Francisco, CA 94103
louise@bandcamp.com
Secondary Contact
Lara Peterson
Vice President
1172 Harrison Street
Suite 300
San Francisco, CA 94103
lara@bandcamp.com
Chief Executive
Austo Jay
1172 Harrison Street
Suite 300
San Francisco, CA 94103
austo@bandcamp.com
Bandcamp customer service policies
What is Bandcamp's privacy policy?
Bandcamp’s privacy policy explains how the company collects, uses, and protects personal information collected from those who interact with its website.
What are Bandcamp's terms of use?
Bandcamp’s terms of use outline the rules and conditions for using the platform, including the rights and responsibilities of both users (artists and fans) and Bandcamp.
What is Bandcamp's fair trade music policy?
Bandcamp’s fair trade music policy attempts to ensure that artists are fairly compensated for their work.
Bandcamp self-service links
How do I update my Bandcamp profile?
Visit the website and log into your account. Go to your profile page and click “Edit Profile” to update your information. You can modify details such as your bio, image, and links, as well as update contact information or music content.
How do I change my payment method?
Visit the website and log into your account. Go to your account settings and navigate to the “Billing” section. Update your payment method by adding or changing your credit card or PayPal details.
Can I cancel a subscription on Bandcamp?
Yes, visit the website and log into your account. Go to your “Subscriptions” tab, select the subscription you wish to cancel, and click “Cancel Subscription.” Follow the prompts to complete the cancellation process.
What is the relationship between Bandcamp and Songtradr?
Bandcamp is owned by Songtradr, which acquired the platform in 2023 from Epic Games.
How can I contact Bandcamp customer service?
Email support@bandcamp.com.
How do I buy music on Bandcamp?
Visit the website and browse the available music. You can purchase digital albums, tracks, vinyl, or merchandise by creating a Bandcamp account. Once you’re ready, choose your desired items and pay via credit card, PayPal, or other available payment methods.
How do I create a Bandcamp account?
Visit the website to register with an email address and password.
How to get professional help with your Bandcamp problem
If you need help with Bandcamp, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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