Backcountry specializes in outdoor gear and apparel. It sells products for activities like hiking, skiing, snowboarding, camping, and more. The company offers equipment and clothing from popular outdoor brands, along with advice for outdoor enthusiasts.
How to reach a person at Backcountry
Customer service: (800) 409-4502
Backcountry Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Backcountry
We have not received any recent complaints about Backcountry.
How to resolve a problem with Backcountry
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Backcountry mailing address
295 Technology Drive
Christiansburg, VA 24073-7383
Backcountry executive customer service contacts
Primary Contact
Colleen Burns
Senior Director
1678 West Redstone Center Drive
Suite 210
Park City, UT 84098
CBurns@backcountry.com
Secondary Contact
Benjamin Gross
Chief People Officer & General Counsel
1678 West Redstone Center Drive
Suite 210
Park City, UT 84098
BGross@backcountry.com
Chief Executive
Melanie Cox
1678 West Redstone Center Drive
Suite 210
Park City, UT 84098
MCox@backcountry.com
How do I contact Backcountry.com?
Contact Backcountry by phone at (800) 409-4502, via live chat on its website or submit a request online.
How do I email Backcountry warranty?
You can reach Backcountry’s warranty department by emailing: warranty@backcountry.com.
Does Backcountry have a lifetime warranty?
No, Backcountry does not offer a lifetime warranty on products.
Can I cancel my Backcountry order?
Yes, you can cancel your Backcountry order if it hasn’t been shipped yet. You’ll need to contact its customer service at (800) 409-4502 as soon as possible to request cancellation.
Where is Backcountry headquarters located?
Backcountry is headquartered in Park City, Utah, United States.
How to get professional help with your Backcountry problem
If you need help with Backcountry, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.