Avianca Airlines

Avianca is the national airline and flag carrier of Colombia. It is headquartered in Bogotá.

Telephone
Canada : +1 800 722 8222
Colombia : +57 601 794 8488
U.S. : +1 866 919 0081
Corporate : +57 601 587 7700
Mailing address
Avenida calle 26 # 59 – 15
Bogotá, Colombia
Website
avianca.com/en

What you need to know about Avianca Airlines

We get some complaints about Avianca, including a passenger who had to pay twice for checked luggage and a traveler whose bag went missing on a trip ticketed on Avianca.

How to resolve a problem with Avianca Airlines

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Avianca Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Juan Sebastián Rodríguez Gualdrón
Director Customer Experience and Service
Secondary
Rolando Damas
General Director, North America, Europe & Asia
Chief Executive
Gabriel Oliva
President, Avianca Group

Frequently asked questions about Avianca Airlines

Online: Telephone: TDD Services:
Avianca Airlines customer service is available 24/7.
  1. Visit the Avianca Airlines official website.
  2. Log in to your account (if you have one) or find the booking section.
  3. Look for the option to cancel your reservation.
  4. Follow the prompts to complete the cancellation process.
Refund options: Avianca offers different refund options based on your situation:
  • Unplanned events: If you can’t fly due to illness, medical incapacity, or death, you can request a refund or change your flight without any additional charge.
  • Refunds: If your plans have changed or there’s an issue with your flight, you can request a refund for the journey not undertaken. The specific conditions depend on the fare you purchased.
  • Cancellation of purchase: You can cancel your booking up to 24 hours before departure for Colombia and El Salvador, and up to 72 hours before departure for Ecuador. For flights to or from the U.S., you can cancel within 24 hours of ticketing if the flight departs more than seven days later. Conditions depend on the country of purchase and your fare.
Attach supporting documents: When making a refund request, remember to attach any necessary supporting documents (e.g., medical certificates, proof of unplanned events). Bank transactions for refunds may take up to 30 days to reflect on your account statement. Remember that specific conditions apply based on the fare you purchased, so it’s essential to review Avianca’s official guidelines and policies before proceeding. Safe travels!

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