Avianca Airlines

Avianca S.A. is the national airline and flag carrier of Colombia. It is headquartered in Bogotá, Distrito Capital, with its main hub at El Dorado International Airport. Avianca is the largest airline in Colombia and second largest in Latin America. It is wholly owned by Synergy Group S.A., a Latin American holding company established by Germán Efromovich and specializing in air transport. It is listed on the Colombia Stock Exchange.

Avenida calle 26 # 59 – 15
Bogotá, Colombia

Phone Contacts

Main: +57 (1) 587-7700
Toll Free: (800) 284-2622

Customer Service Resources

Suggestions and complaints form

Social Media Contacts


Executive Contacts

Primary Contact
Stefania Sierra Radziunas
Customer service senior elite analyst
Avenida calle 26 # 59 – 15
Bogotá, Colombia

Secondary Contact
Santiago Andrés Diago
Vice President for Customer Experience
Avenida calle 26 # 59 – 15
Bogotá, Colombia


Miguel Montoya
Senior Vice-President of Operations
Avenida calle 26 # 59 – 15
Bogotá, Colombia


Chief Executive
Hernán Rincón
Avenida calle 26 # 59 – 15
Bogotá, Colombia

Last updated: November 30, 2017.

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