Avianca Airlines

Online:

• Help center: Avianca's website has a help center where you can find answers to common questions about your flight.
• Virtual assistant: Chat with Vianca, Avianca's virtual assistant, to get quick answers.
• Submit a ticket: If you need personalized help, you can submit a ticket through their website.
• WhatsApp: You can also reach Avianca through WhatsApp.

Telephone:

• United States: Call (800) 284-2622
• Canada: Call (800) 722-8222
• Mexico: Call +52-800-9532-7531
• Central America and Caribbean:
  • Costa Rica: +506-4002-3320 or +506-4105-3775
  • El Salvador: +503-2113-0483
  • Guatemala: +502-2314-0941
  • Honduras: +504-2262-0036
  • Nicaragua: +505-7517-5270
  • Panama: +507-833-7665 or toll-free +507 800 203 5648
  • Puerto Rico: (866) 919-0081

TDD Services:

• • United States: (844) 413-7044
  • Toll-free hotline for air travelers with disabilities: (800) 778-4838 (voice) or (800) 455-9880 (TTY)
  • Aviation consumer protection division: Call (202) 366-2220 (voice) or (202) 366-0511 (TTY)

Aviana Airlines customer service is available 24/7.

1. Visit the Avianca Airlines official website.
2. Log in to your account (if you have one) or find the booking section.
3. Look for the option to cancel your reservation.
4. Follow the prompts to complete the cancellation process.

Refund options: Avianca offers different refund options based on your situation:

• Unplanned events: If you can’t fly due to illness, medical incapacity, or death, you can request a refund or change your flight without any additional charge.
• Refunds: If your plans have changed or there’s an issue with your flight, you can request a refund for the journey not undertaken. The specific conditions depend on the fare you purchased.
• Cancellation of purchase: If you bought a business or XXL fare, you can cancel your purchase up to 24 hours before the flight departure. Keep in mind that there may be deductions based on the corresponding country’s rules.

Attach supporting documents: When making a refund request, remember to attach any necessary supporting documents (e.g., medical certificates, proof of unplanned events). Bank transactions for refunds may take up to 30 days to reflect on your account statement. Remember that specific conditions apply based on the fare you purchased, so it’s essential to review Avianca’s official guidelines and policies before proceeding. Safe travels!