Avianca Airlines Customer Service Contacts

make a correction

Avianca S.A. is the national airline and flag carrier of Colombia. It is headquartered in Bogotá, Distrito Capital, with its main hub at El Dorado International Airport. Avianca is the largest airline in Colombia and second largest in Latin America. 

Responsiveness rating


What you need to know Avianca Airlines

We receive occasional complaints about Avianca. Here's a passenger who had to pay twice for checked bags. And here's another passenger who lost their bags and Avianca would not help find it.

How to resolve a problem with Avianca Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


Avenida calle 26 # 59 – 15
Bogotá, Colombia

Phone Contacts

Main: +57 (1) 587-7700
Toll Free: (800) 284-2622

Social Media Contacts


Executive Contacts

Primary Contact
Elizabeth Rivera
Director of Voice of Customer and Contact Cent
Avenida calle 26 # 59 – 15
Bogotá, Colombia
[email protected]

Secondary Contact
Juan Arbelaez
Regional Director USA
Avenida calle 26 # 59 – 15
Bogotá, Colombia
[email protected]

Sofia Valverde
Communications Co-ordinator External Communications Department
Avenida calle 26 # 59 – 15
Bogotá, Colombia
[email protected]

Related Posts