Avianca Airlines Customer Service Contact Support Via Phone Email Exec Contacts

Avianca S.A. is the national airline and flag carrier of Colombia. It is headquartered in Bogotá, Distrito Capital, with its main hub at El Dorado International Airport. Avianca is the largest airline in Colombia and second largest in Latin America.

Responsiveness rating

3/5

Avianca Airlines often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know Avianca Airlines

We receive occasional complaints about Avianca. Here's a passenger who had to pay twice for checked bags. And here's another passenger who lost their bags and Avianca would not help find it.

How to resolve a problem with Avianca Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.