Avianca S.A. is the national airline and flag carrier of Colombia. It is headquartered in Bogotá, Distrito Capital, with its main hub at El Dorado International Airport. Avianca is the largest airline in Colombia and second largest in Latin America.
What you need to know Avianca Airlines
We receive occasional complaints about Avianca. Here's a passenger who had to pay twice for checked bags. And here's another passenger who lost their bags and Avianca would not help find it.
How to resolve a problem with Avianca Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Avenida calle 26 # 59 – 15
Bogotá, Colombia
https://www.avianca.com/us/en/
Phone Contacts
Main: +57 (1) 587-7700
Toll Free: (800) 284-2622
Social Media Contacts
Executive Contacts
Primary Contact
Elizabeth Rivera
Director of Voice of Customer and Contact Cent
Avenida calle 26 # 59 – 15
Bogotá, Colombia
[email protected]
Secondary Contact
Juan Arbelaez
Regional Director USA
Avenida calle 26 # 59 – 15
Bogotá, Colombia
[email protected]
Sofia Valverde
Communications Co-ordinator External Communications Department
Avenida calle 26 # 59 – 15
Bogotá, Colombia
[email protected]
This contact was published on September 20, 2015 and updated on August 15, 2023.