Audi USA

Audi is a German car company that makes luxury vehicles, including sedans, SUVs, and sports cars. 

Telephone
Customer service : (800) 822-2834
Email
Mailing address
3800 Hamlin Road
Auburn Hills, MI 48326
Website
audiusa.com/us/web/en/support/contact-us.html

What you need to know about Audi USA

How to resolve a problem with Audi USA

Try self-service first

Use our proven resolution methods, or Audi USA’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Audi USA respond?

Phone support
Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact Audi USA at (800) 822-2834.Availability: Phone support is available Monday to Friday from 8 a.m. to 7 p.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays.  
Email support
Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Audi USA at auditalk@audi.com.  
Live chat
Audi USA's live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Live chat is located at the bottom right-hand corner of the website. Availability: Live chat iis available Monday to Friday from 8 a.m. to 7 p.m. Eastern time, but the response times may be slower during peak periods, like sales events or holidays.  
Social media
Audi USA is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

Audi USA customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jeremy Meyer
Vice President
Secondary
Thiemo Rusch
Senior Vice President Sales and Operations
Chief Executive
Daniel Weissland
Chief Executive

Audi USA customer service policies

Audi USA collects and processes personal data through its websites, mobile applications, products, and services, as outlined in its privacy statements. Data protection measures vary depending on the model year of the vehicle, Model Year 2019 and newer vehicles follow the 2019 privacy statement, while older models default to the 2018 Privacy statement unless the owner agrees to the updated terms. These policies describe how Audi USA gathers, uses, and shares personal information.

Audi USA loyalty program

The Audi loyalty program varies across different Audi branches in the United States. Most loyalty programs offer a certain percentage off a purchase.

Frequently asked questions about Audi USA

Reach Audi financial service at (888) 237-2834 for assistance.
Audi’s customer service is available from Monday to Friday, 8 a.m. to 7 p.m. Eastern time.
For email inquiries, Contact Audi at auditalk@Audi.com.

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