AuctionNinja is an online auction platform where users can bid on various items.
AuctionNinja Responsiveness rating
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What you need to know about AuctionNinja
The company responds to most customer complaints in a satisfactory manner.
- AuctionNinja’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with AuctionNinja with our insider guide or through its executive contacts.
- AuctionNinja’s customer service policies are standard. Here are our frequently asked questions about AuctionNinja.
AuctionNinja customer service response times
AuctionNinja’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available Monday through Friday from 9 a.m. to 5 p.m. (Eastern time) Call customer service at (888) 497-335. |
| Email support | AuctionNinja does not provide a direct email address for customer support. However, the company offers an online contact form for users to submit inquiries. |
| Live chat | AuctionNinja does not offer a live chat feature for customer support. |
| Social media | AuctionNinja is active on social media through platforms such as Facebook and Instagram; however, it does not provide customer support via these channels. |
| Help center/FAQ | AuctionNinja provides a help center and FAQ section for immediate assistance, where users can find answers to common questions and submit support requests. |
How to resolve a problem with AuctionNinja
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.AuctionNinja mailing address
5 Progress Drive
Shelton, CT 06484
AuctionNinja loyalty program
AuctionNinja does not offer a loyalty program.
AuctionNinja social media channels
AuctionNinja executive customer service contacts
Primary Contact
Joseph Panarese
Operations Manager
5 Progress Drive
Shelton, CT 06484
joseph@blackrockgalleries.com
Secondary Contact
Grant Panarese
Co-founder
5 Progress Drive
Shelton, CT 06484
grant@blackrockgalleries.com
Chief Executive
Christie Spooner
5 Progress Drive
Shelton, CT 06484
christie@blackrockgalleries.com
AuctionNinja customer service policies
What is AuctionNinja's privacy policy?
AuctionNinja’s privacy policy outlines how the company collects, uses, and protects user information when individuals interact with its online auction platform. Personal data, including name, email, phone number, payment details, and bidding history, is collected to facilitate account management, payment processing, and auction participation.
What are AuctionNinja's terms and conditions?
AuctionNinja’s terms and conditions outline the rules and guidelines for using the online auction platform, including bidding policies, payment requirements, and user responsibilities.
What is AuctionNinja's pickup and shipping policy?
AuctionNinja’s pickup and shipping policy states that buyers must pick up the items at the designated location within the specified time frame as outlined in the sale details. If a buyer cannot make the scheduled pickup, they must contact the seller at least 24 hours in advance to request alternate arrangements, which are at the seller’s discretion and may incur additional fees. Auction Ninja does not provide shipping services and acts solely as a platform connecting buyers and sellers.
AuctionNinja self-service links
How do I update my account information?
Visit the website, log into your account, and navigate to your profile by clicking on your username or profile icon at the top right corner. From the dropdown menu, select “My Account” to access your account settings.
How do I register to bid on auctions?
Visit the website, click on “Register” at the top right corner, and fill out the registration form with your name, email address, phone number, and password.
How do I check if I won an auction?
Visit the website, log into your account, and navigate to “My Account” by clicking your profile icon at the top right. Select “Winning Bids” to see if you’ve won any items.
What is the relationship between Black Rock Galleries and AuctionNinja?
Black Rock Galleries is the parent company of AuctionNinja.
How can I contact AuctionNinja customer service?
Call (888) 497-3352.
Does AuctionNinja have an online chat service?
Yes, AuctionNinja has an online chat service.
How to get professional help with your AuctionNinja problem
If you need help with AuctionNinja, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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