ASUS

ASUS manufactures computers, mobile devices and electronics for both the professional and consumer markets. It is headquartered in Taipei, Taiwan.

Telephone
Main : (510) 739-3777
Customer service : (510) 608-450
Email
Mailing address
48720 Kato Road
Fremont, CA 94538
Website
asus.com/us

What you need to know about ASUS

We receive occasional complaints about ASUS. Here’s a case where a reader had to return his laptop numerous times because of failing software.

How to resolve a problem with ASUS

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

ASUS customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Wendy Huynh
Corporate Customer Care Executive Liaison
Secondary
Jenni Stover
Senior Manager of Quality at ASUS North America
Secondary
Tony Han
Head of Service North America
Chief Executive
Johnathan Tsang
President
(510) 739-3777

Frequently asked questions about ASUS

For customer service call  (510) 608-4500 or (510) 791-3700 

For retail product support call  (877) 339-2787.

English speakers can call this number 24/7  (877) 339-2787. Press option 1 for Spanish speakers.

Yes, you can chat online with an ASUS product expert and receive comprehensive instant messaging support by visiting the ASUS live chat page to connect with a representative.
ASUS customer service support is available 24/7 at (510) 608-4500 or (510) 791-3700.
ASUS also owns Pegatron, an OEM (Original Equipment Manufacturer), meaning that it produces hardware sold by other companies under their own brand names. Its corporate address in Taiwan is: 15 L-Teh Road,  Beitou District, Taipei, Taiwan.

Outdated info? Report it here