ASUS Customer Service Contact Support Via Phone Email Exec Contacts

Asus Tek Inc. manufactures computers, mobile devices and electronics for both the professional and consumer markets. Asus Tek Inc is headquartered in Taipei, Taiwan (Republic of China)

Responsiveness rating

3/5

ASUS (aka Asus Tek Inc.) often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about ASUS

We receive occasional complaints about ASUS. Here’s a case where a reader had to return his laptop numerous times due to failing software.

How to resolve a problem with ASUS

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

ASUS also owns Pegatron, an OEM (Original Equipment Manufacturer), meaning that it produces hardware sold by other companies under their own brand names. Its corporate address in Taiwan is: 15 L-Teh Road, Beitou District, Taipei, Taiwan.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

48720 Kato Road
Fremont, CA 94538
https://www.asus.com/us/

Phone Contacts

Main: (510) 739-3777
Customer Service: (510) 608-4500 / (510) 791-3700 (Dial 0 to reach a live person)
Toll Free: Retail Product Support (877) 339-2787 - English speakers 24/7 / (877) 339-2787, option 1, Spanish speakers
International: +886-2-2894-3447 - Taiwan Mon-Friday 10am-09pm local time (GMT + 8)

ASUS Store Support: (855) 755-2787 – 24/7

System Product Support: (888) 678-3688 – English speakers / (888) 516-2787 – French speakers / (888) 678-3688. Option 1 – Spanish speakers
ASUS Taichi Notebook VIP Support: (866) 455-2181 24/7

Email Contacts

[email protected]

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Wendy Huynh
Corporate Customer Care Executive Liaison
ASUS Computer International, 48720 Kato Rd
Fremont, CA 94538
[email protected]

Secondary Contact
Jenni Stover
Senior Manager of Quality at ASUS North America
ASUS Computer International, 48720 Kato Rd
Fremont, CA 94538
(510) 739-3777
[email protected]

Tony Han
Head of Service North America
ASUS Computer International, 48720 Kato Rd
Fremont, CA 94538
(510) 739-3777
[email protected]

Chief Executive
Johnathan Tsang
President
48720 Kato Road
Fremont, CA 94538
+1 510 739 3777
[email protected]

or try CEO Inbox for General Feedback: https://www.asus.com/us/support/Article/787