ASUS manufactures computers, mobile devices and electronics for both the professional and consumer markets. It is headquartered in Taipei, Taiwan.
ASUS Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about ASUS
We receive occasional complaints about ASUS. Here’s a case where a reader had to return his laptop numerous times because of failing software.
How to resolve a problem with ASUS
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.ASUS mailing address
48720 Kato Road
Fremont, CA 94538
ASUS executive customer service contacts
Primary Contact
Wendy Huynh
Corporate Customer Care Executive Liaison
ASUS Computer International, 48720 Kato Rd
Fremont, CA 94538
Wendy_Huynh@asus.com
Secondary Contact
Jenni Stover
Senior Manager of Quality at ASUS North America
ASUS Computer International, 48720 Kato Rd
Fremont, CA 94538
Jennifer_Stover@asus.com
Tony Han
Head of Service North America
ASUS Computer International, 48720 Kato Rd
Fremont, CA 94538
tony_han@asus.com
Johnathan Tsang
President
48720 Kato Road
Fremont, CA 94538
johnathan_shang@asus.com
(510) 739-3777
What are the telephone numbers of the various departments at ASUS?
ASUS Taichi Notebook VIA support call (866) 455-2181.
For ASUS store support call (855) 755-2787.
For the main phone call (510) 739-3777.
For customer service call (510) 608-4500 or (510) 791-3700
For retail product support call (877) 339-2787.
English speakers can call this number 24/7 (877) 339-2787. Press option 1 for Spanish speakers.
Does ASUS have a live chat option?
Yes, you can chat online with an ASUS product expert and receive comprehensive instant messaging support by visiting the ASUS live chat page to connect with a representative.
What are ASUS customer service operating hours?
ASUS customer service support is available 24/7 at (510) 608-4500 or (510) 791-3700.
Does ASUS own Pegatron?
ASUS also owns Pegatron, an OEM (Original Equipment Manufacturer), meaning that it produces hardware sold by other companies under their own brand names. Its corporate address in Taiwan is: 15 L-Teh Road, Beitou District, Taipei, Taiwan.
How to get professional help with your ASUS problem
If you need help with ASUS, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.