Asiana Airlines Customer Service Contacts

make a correction

Asiana Airlines, Inc. was established in 1988 and is one of South Korea’s two major airlines. Asiana has its headquarters in Seoul. It is a member of Star Alliance. Its subsidiaries are Asiana IDT, Air Busan, and Air Seoul.

Responsiveness rating


What you need to know about Asiana Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Asiana Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


Asiana Town
443-83, Ojeong-ro
Gangseo-gu, Seoul 07505

Phone Contacts

Main: +82 1588-8000
Customer Service: +1-800-227-4262

US Reservation Center, 3530 Wilshire Blvd. STE 1700, Los Angeles, CA 90010, fax +1-213-380-1710

alternative number +82 2 2669 1166

Email Contacts

[email protected]

Customer Service Resources

Social Media Contacts


Executive Contacts

Primary Contact
Ellen Kim
Senior Manager Customer Relations
3530 Wilshire Blvd
Ste 1700
Los Angeles, CA 90010
[email protected]

[email protected]
Asiana Town
443-83, Ojeong-ro, Gangseo-gu
Seoul 07505, Korea

Secondary Contact
Hyomin Lee
Assistant Manager Customer Relations
Asiana Town
Ojeong-ro Gangseo-gu, Seoul 07505
[email protected]



Eunchul Kim
Manager Customer Relations
Ojeong-ro Gangseo-gu
, Seoul 07505

Chief Executive
Won Yoo-Seok
Chief Executive Officer
Asiana Town
443-83, Ojeong-ro
Gangseo-gu, Seoul 07505
[email protected]

Related Posts