Asiana Airlines

Asiana Airlines is one of South Korea’s two major airlines. Note: Asiana is in the process of merging with Korean Air.

Telephone
Customer service : (800) 227-4262
Mailing address
14455 Hayden Road
Scottsdale, AZ 85260
Website
flyasiana.com

What you need to know about Asiana Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Asiana Airlines

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Asiana Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Ellen Kim
Senior Manager Customer Relations
Secondary
Hyomin Lee
Assistant Manager Customer Relations
Chief Executive
Won Yoo-Seok
Chief Executive Officer

Frequently asked questions about Asiana Airlines

U.S. Reservation Center, 3530 Wilshire Blvd. STE 1700, Los Angeles, CA 90010
Call (800) 227-4262.
Asiana Airlines customer service is available from 7 a.m. to midnight Eastern time, from Monday to Sunday.
Asiana Airlines offers an AI Chatbot named Ask Aaron, available 24 hours a day, seven days a week, to assist you. You can access the chatbot on the airline's customer service page for quick answers to your questions.

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