Asiana Airlines is one of South Korea’s two major airlines. Note: Asiana is in the process of merging with Korean Air.
Asiana Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Asiana Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Asiana Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Asiana Airlines mailing address
14455 Hayden Road
Scottsdale, AZ 85260
Asiana Airlines social media channels
Asiana Airlines executive customer service contacts
Primary Contact
Ellen Kim
Senior Manager Customer Relations
3530 Wilshire Blvd
Ste 1700
Los Angeles, CA 90010
hyung@flyasiana.com
Secondary Contact
Hyomin Lee
Assistant Manager Customer Relations
Asiana Town
443-83
Ojeong-ro Gangseo-gu, Seoul 07505
hmlee07@flyasiana.com
Won Yoo-Seok
Chief Executive Officer
443-83, Ojeong-ro
Gangseo-gu, Seoul 07505
won.yoo-seok@flyasiana.com
What is Asiana Airlines mailing address?
U.S. Reservation Center, 3530 Wilshire Blvd. STE 1700, Los Angeles, CA 90010
How can I contact Asiana Airlines customer service?
Call (800) 227-4262.
When can I contact Asiana Airlines customer service?
Asiana Airlines customer service is available from 7 a.m. to midnight Eastern time, from Monday to Sunday.
Does Asiana Airlines customer service have an online chatbot?
Asiana Airlines offers an AI Chatbot named Ask Aaron, available 24 hours a day, seven days a week, to assist you. You can access the chatbot on the airline’s customer service page for quick answers to your questions.
How to get professional help with your Asiana Airlines problem
If you need help with Asiana Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
