Asiana Airlines Customer Service Contacts

make a correction

Asiana Airlines, Inc. was established in 1988 and is one of South Korea’s two major airlines. Asiana has its headquarters in Seoul. It is a member of Star Alliance. Its subsidiaries are Asiana IDT, Air Busan, and Air Seoul.

Responsiveness rating

rating
3/5

What you need to know about Asiana Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Asiana Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

Asiana Town
443-83, Ojeong-ro
Gangseo-gu, Seoul 07505
https://flyasiana.com/


Phone Contacts

Main: +82 1588-8000
Customer Service: +1-800-227-4262

US Reservation Center, 3530 Wilshire Blvd. STE 1700, Los Angeles, CA 90010, fax +1-213-380-1710

alternative number +82 2 2669 1166


Email Contacts

[email protected]

https://flyasiana.com/C/US/EN//customer/voc


Customer Service Resources

https://flyasiana.com/C/US/EN//customer/voc


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Ellen Kim
Senior Manager Customer Relations
3530 Wilshire Blvd
Ste 1700
Los Angeles, CA 90010
[email protected]

[email protected]
Asiana Town
443-83, Ojeong-ro, Gangseo-gu
Seoul 07505, Korea

Secondary Contact
Hyomin Lee
Assistant Manager Customer Relations
Asiana Town
443-83
Ojeong-ro Gangseo-gu, Seoul 07505
[email protected]

 

 

Eunchul Kim
Manager Customer Relations
443-83
Ojeong-ro Gangseo-gu
, Seoul 07505

Chief Executive
Won Yoo-Seok
Chief Executive Officer
Asiana Town
443-83, Ojeong-ro
Gangseo-gu, Seoul 07505
[email protected]