Asiana Airlines Customer Service Contacts

Asiana Airlines is one of South Korea’s two major airlines. Note: Asiana is in the process of merging with Korean Air.

How to reach a person at Asiana Airlines

Customer Service:  (800) 227-4262

Asiana Airlines Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Asiana Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Asiana Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Asiana Airlines mailing address

14455 Hayden Road
Scottsdale, AZ 85260

Asiana Airlines social media channels


Asiana Airlines executive customer service contacts

Primary Contact
Ellen Kim
Senior Manager Customer Relations
3530 Wilshire Blvd
Ste 1700
Los Angeles, CA 90010
[email protected]

Secondary Contact
Hyomin Lee
Assistant Manager Customer Relations
Asiana Town
Ojeong-ro Gangseo-gu, Seoul 07505
[email protected]

Won Yoo-Seok
Chief Executive Officer
443-83, Ojeong-ro
Gangseo-gu, Seoul 07505
[email protected]

Frequently asked questions about Asiana Airlines

What is Asiana Airlines mailing address?

U.S. Reservation Center, 3530 Wilshire Blvd. STE 1700, Los Angeles, CA 90010

How can I contact Asiana Airlines customer service?

When can I contact Asiana Airlines customer service?

Asiana Airlines customer service is available from 7 a.m. to midnight Eastern time, from Monday to Sunday.

Does Asiana Airlines customer service have an online chatbot?

Asiana Airlines offers an AI Chatbot named Ask Aaron, available 24 hours a day, seven days a week, to assist you. You can access the chatbot on the airline’s customer service page for quick answers to your questions.

How to get professional help with your Asiana Airlines problem

If you need help with Asiana Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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