Arch Insurance Group

Arch Insurance Group is a specialty insurance company providing a variety of insurance services. 

Telephone
Main : (212) 651-6500
Toll Free : (866) 413-5550
Mailing address
One Liberty Plaza, 53rd Floor
New York, NY 10006
Website
archgroup.com

What you need to know about Arch Insurance Group

Arch Insurance Group handles most complaints quickly and to its customers' satisfaction.

How to resolve a problem with Arch Insurance Group

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Arch Insurance Group customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Patrick Nails
Executive Vice President and Chief Claims Officer
Secondary
Matthew Shulman
Chief Executive Officer, Arch Insurance North America
Chief Executive
John Mentz
President, Arch Insurance North America; Chief Operating Officer, Worldwide Insurance Group
Chief Executive
Nicolas Papadopoulo

Frequently asked questions about Arch Insurance Group

Arch Insurance Group customer service is available from Monday to Friday from 9 a.m. to 5 p.m. Eastern time.
Call Arch Insurance Group customer service at (212) 651-6500 or (866) 413-5550 to cancel your insurance.
Call Arch Insurance Group customer service at (212) 651-6500 or (866) 413-5550.
You will typically need to provide your policy number, a detailed description of the incident, date and time of the incident, any relevant documentation (such as police reports or medical records), and contact information for all parties involved.
Call Arch Insurance Group customer service at (212) 651-6500 or (866) 413-5550.

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