Arch Insurance Group Customer Service Contact Support Via Phone Email Exec Contacts

Arch Insurance Group is a specialty insurance company providing a wide variety of insurance services. Their main group of clients includes corporations, professional firms, and financial institutions across the United States and Canada. Arch Insurance offers property, casualty, construction, healthcare, and travel insurance, along with many other specialty insurance services. Arch Insurance is a unit of Arch Capital Group.

Responsiveness rating

3/5

Arch Insurance Group often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Arch Insurance Group

Arch Insurance Group has a long record of customer service complaints going back more than decade.

How to resolve a problem with Arch Insurance Group

Like most communication service providers, Arch Insurance Group normally likes to conduct customer service by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

One Liberty Plaza
53rd Floor
New York, NY 10006
https://www.archcapgroup.com/Insurance/Regions/United-States

Phone Contacts

Main: (212) 651-6500
Toll Free: (866) 413-5550

Executive Contacts

Primary Contact
Patrick Nails
Executive Vice President and Chief Claims Officer, Arch Insurance North America
One Liberty Plaza
53rd Floor
New York, NY 10006
[email protected]

For Europe contact: Cathy Kelly, Senior Vice President and Chief Administration Officer [email protected] D: +44 0 20 7621 4671

Secondary Contact
Matthew Shulman
Chief Executive Officer, Arch Insurance North America
One Liberty Plaza
53rd Floor
New York, NY 10006
[email protected]

For outside North America try: Hugh Sturgess Chief Executive Officer, Arch Insurance International, hsturgess @archinsurance.co.uk

John Mentz
President, Arch Insurance North America & Chief Operating Officer Worldwide Insurance Group
One Liberty Plaza
53rd Floor
New York, NY 10006
[email protected]

Chief Executive
Nicolas Papadopoulo
Chairman and Chief Executive Officer of Arch Worldwide Insurance Group
One Liberty Plaza
53rd Floor
New York, NY 10006
[email protected]