Arch Insurance Group is a specialty insurance company providing a variety of insurance services.
Arch Insurance Group Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Arch Insurance Group
Arch Insurance Group handles most complaints quickly and to its customers’ satisfaction.
How to resolve a problem with Arch Insurance Group
Like most companies, Arch Insurance Group normally likes to conduct customer service by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Arch. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Arch Insurance Group mailing address
One Liberty Plaza
53rd Floor
New York, NY 10006
Arch Insurance Group executive customer service contacts
Primary Contact
Patrick Nails
Executive Vice President and Chief Claims Officer
One Liberty Plaza
53rd Floor
New York, NY 10006
pnails@ckelly@archgroup.com
For Europe contact: Cathy Kelly, Executive Vice President Corporate Underwriting Services ckelly@archgroup.com Tel: +44-20-7621-4671, or message her on LinkedIn
Secondary Contact
Matthew Shulman
Chief Executive Officer, Arch Insurance North America
One Liberty Plaza
53rd Floor
New York, NY 10006
mshulman@@archgroup.com
Alternative for outside North America: Hugh Sturgess, Chief Executive Officer, Arch Insurance International, hsturgess@archgroup.com or message him on LinkedIn.
John Mentz
President, Arch Insurance North America; Chief Operating Officer, Worldwide Insurance Group
One Liberty Plaza
53rd Floor
New York, NY 10006
jmentz@archgroup.com
Chief Executive
Nicolas Papadopoulo
One Liberty Plaza
53rd Floor
New York, NY 10006
npapadopoulo@archgroup.com
How can I contact Arch Insurance Group customer service?
Call (212) 651-6500 or (866) 413-5550.
What are Arch Insurance Group customer service hours of operation?
Arch Insurance Group customer service is available from Monday to Friday from 9 a.m. to 5 p.m. Eastern time.
How do I cancel my insurance with Arch Insurance Group customer service
Call Arch Insurance Group customer service at (212) 651-6500 or (866) 413-5550 to cancel your insurance.
How do I file a claim with Arch Insurance Group?
Call Arch Insurance Group customer service at (212) 651-6500 or (866) 413-5550.
What information do I need to file a claim?
You will typically need to provide your policy number, a detailed description of the incident, date and time of the incident, any relevant documentation (such as police reports or medical records), and contact information for all parties involved.
What should I do if I need to make changes to my policy?
Call Arch Insurance Group customer service at (212) 651-6500 or (866) 413-5550.
How to get professional help with your Arch Insurance Group problem
If you need help with Arch Insurance Group, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
