Apria Healthcare
Apria Healthcare is a provider of home respiratory services and medical equipment. Apria is now a brand operated by Accendra Health (formerly Owens & Minor), headquartered in Richmond, Virginia.
Telephone
Customer service : (888) 492-7742
What you need to know about Apria Healthcare
The company responds to most customer complaints in a satisfactory manner.
- Apria Healthcare’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Apria Healthcare with our insider guide or through our executive contacts.
- Apria Healthcare's customer service policies are standard. Here are our frequently asked questions about Apria Healthcare.
How to resolve a problem with Apria Healthcare
Try self-service first
Use our proven resolution methods, or Apria Healthcare’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Apria Healthcare respond?
Phone support
Customer service is available daily from 8 a.m. to 10 p.m. Eastern time. Call (888) 492-7742 for general inquiries, billing, insurance, rentals, and resupply orders. For medical issues or concerns, contact the Physician and Patient Relations Department at (800) 260-8808 during normal business hours. To cancel or manage your ApriaDirect account, call (800) 780-1508.
Email support
Apria Healthcare does not publish a direct customer service email address. Contact can be initiated through the online form. Response times are not published; allow 2 to 3 business days for non-urgent inquiries.
Live chat support
Apria Healthcare does not offer live chat support.
Social media
Apria Healthcare is active on Facebook, YouTube and LinkedIn.
Access Apria Healthcare social media here.
Access Apria Healthcare social media here.
Verified contacts
Apria Healthcare customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Primary
Bill Guidetti
Executive Vice President
Secondary
Jeff Ingram
Executive Vice President
Chief Executive Officer
Perry Bernocchi
Chief Executive
Apria Healthcare self-service links
Apria suffered two separate cyberattacks, in 2019 and 2021, that exposed the personal and health information of approximately 1.87 million patients. A $6.375 million class-action settlement received preliminary approval in June 2025; the claims deadline was October 22, 2025, and the final approval hearing was scheduled for November 4, 2025. If you missed the deadline, contact the settlement administrator Kroll at (833) 890-6558 or write to In re Apria Data Breach Litigation, c/o Kroll Settlement Administration LLC, P.O. Box 225391, New York, NY 10150-5391 to ask whether late claims are being accepted. Regardless of the settlement, place a credit freeze with Experian, Equifax, and TransUnion and monitor your health insurance statements for fraudulent activity.
Apria Healthcare customer service policies
Apria Healthcare's privacy policy covers how the company collects, uses, and shares personal information gathered through its website and online services, including Apria.com and My.Apria.com. It collects contact details, account information, delivery and scheduling data, and technical data such as browsing behaviour and device information via cookies and third-party tools. That information is used to process orders, manage accounts, and send marketing communications. Personal health information governed by HIPAA is handled separately under Apria's HIPAA Notice of Privacy Practices. Apria may share data with service providers and third parties but does not sell personal information. California residents have additional rights under the CCPA. The policy was last updated February 26, 2025.
Apria Healthcare loyalty program
Apria Healthcare does not have a loyalty program.
Frequently asked questions about Apria Healthcare
Call the customer service line at (800) 780-1508. Representatives are available from 8 a.m. to 10 p.m. Eastern time daily.
If you have specific inquiries related to insurance, billing, rentals, or resupply orders, call (888) 492-7742.
For medical issues or concerns, contact the Physician and Patient Relations Department at (800) 260-8808 or fax (949) 587-0089 during normal business hours.
Apria Healthcare customer service is available from 8 a.m. to 10 p.m. Eastern time daily.
Request a cancellation by contacting ApriaDirect customer experience team at (800) 780-1508.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published December 29, 2017. Updated May 7, 2026.