Amtrak Customer Service Contacts

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The National Railroad Passenger Corporation, doing business as Amtrak, is a passenger railroad service that provides medium and long-distance inter-city rail service in the contiguous United States and to nine cities in Canada

Responsiveness rating

rating
3/5

What you need to know about Amtrak

We've received a fair number of complaints about Amtrak. Here's one recent refund issue, a case where Amtrak accidentally canceled a ticket, and, of course, the forced downgrade. There was also that time where Amtrak left passengers stranded and refused to issue a refund. The latest case? Yet another refund problem.

How to resolve a problem with Amtrak

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

60 Massachusetts Ave NE
Washington, DC 20002-4285
https://www.amtrak.com/home


Phone Contacts

Main: (202) 906-3000
Customer Service: (800) 872-7245
International: (215) 856-7924


Email Contacts

[email protected]

For international passengers, try [email protected]


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Robert Jordan
Assistant Vice President Customer Service
60 Massachusetts Ave NE
Washington, DC 20002-4285
[email protected]

Secondary Contact
Scot Naparstek
Chief Operations Officer
60 Massachusetts Ave NE
Washington, DC 20002-4285
[email protected]

William Flynn
Chief Executive Officer
60 Massachusetts Ave NE
Washington, DC 20002-4285
[email protected]

Chief Executive
Stephen Gardner
President
60 Massachusetts Ave NE
Washington, DC 20002-4285
[email protected]


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