The National Railroad Passenger Corporation, Amtrak, is America’s national passenger rail carrier. Most service complaints involve Amtrak’s aging equipment and infrastructure, which is chronically underfunded by Congress.
60 Massachusetts Ave NE
Washington, DC 20002-4285
https://www.amtrak.com/home
Phone Contacts
Main: (202) 906-3000
Customer Service: (800) 872-7245
International: (215) 856-7924
Contact us (Beware of Julie, the “virtual” assistant)
Email Contacts
For international passengers, try [email protected]
Social Media Contacts
Executive Contacts
Primary Contact
Waves Mowatt-Kane
Director, Customer Experience
60 Massachusetts Ave NE
Washington, DC 20002-4285
[email protected]
Secondary Contact
Brian Gallagher
Director-Operations Office of the President & CEO
60 Massachusetts Ave NE
Washington, DC 20002-4285
[email protected]
Scot Naparstek
Chief Operating Officer
60 Massachusetts Ave NE
Washington, DC 20002-4285
[email protected]
Gardner oversees Customer Experience.
Chief Executive
Richard H. Anderson
President and Chief Executive Officer
60 Massachusetts Ave NE
Washington, DC 20002-4285
[email protected]
Last updated: January 29, 2020.