The National Railroad Passenger Corporation, Amtrak, is America’s national passenger rail carrier. Most service complaints involve Amtrak’s aging equipment and infrastructure, which is chronically underfunded by Congress.
60 Massachusetts Ave NE
Washington, DC 20002-4285
https://www.amtrak.com/home
Phone Contacts
Main: (202) 906-3000
Customer Service: (800) 872-7245
International: (215) 856-7924
Contact us (Beware of Julie, the “virtual” assistant)
Email Contacts
For international passengers, try [email protected]
Social Media Contacts
Executive Contacts
Primary Contact
Robert Jordan
Assistant Vice President Customer Service
60 Massachusetts Ave NE
Washington, DC 20002-4285
[email protected]
Secondary Contact
Swati Sharma
Senior Vice President and Treasurer
60 Massachusetts Ave NE
Washington, DC 20002-4285
[email protected]
William Flynn
Chief Executive Officer
60 Massachusetts Ave NE
Washington, DC 20002-4285
[email protected]
Gardner oversees Customer Experience.
Chief Executive
Stephen Gardner
President
60 Massachusetts Ave NE
Washington, DC 20002-4285
[email protected]
Last updated: December 2, 2020.