The National Railroad Passenger Corporation, doing business as Amtrak, is a passenger railroad service that provides medium and long-distance inter-city rail service in the contiguous United States and to nine cities in Canada
Responsiveness rating
What you need to know about Amtrak
We've received a fair number of complaints about Amtrak. Here's one recent refund issue, a case where Amtrak accidentally canceled a ticket, and, of course, the forced downgrade. There was also that time where Amtrak left passengers stranded and refused to issue a refund.
How to resolve a problem with Amtrak
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
60 Massachusetts Ave NE
Washington, DC 20002-4285
https://www.amtrak.com/home
Phone Contacts
Main: (202) 906-3000
Customer Service: (800) 872-7245
International: (215) 856-7924
Email Contacts
For international passengers, try [email protected]
Social Media Contacts
Executive Contacts
Primary Contact
Robert Jordan
Assistant Vice President Customer Service
60 Massachusetts Ave NE
Washington, DC 20002-4285
[email protected]
Secondary Contact
Scot Naparstek
Chief Operations Officer
60 Massachusetts Ave NE
Washington, DC 20002-4285
[email protected]
William Flynn
Chief Executive Officer
60 Massachusetts Ave NE
Washington, DC 20002-4285
[email protected]
Chief Executive
Stephen Gardner
President
60 Massachusetts Ave NE
Washington, DC 20002-4285
[email protected]
This contact was published on January 17, 2015 and updated on September 29, 2023.
