The National Railroad Passenger Corporation, doing business as Amtrak, is a passenger railroad service that provides medium and long-distance intercity rail service in the contiguous United States and to nine cities in Canada
How to reach a person at Amtrak
Main: (202) 906-3000
Customer service: (800) 872-7245
International: (215) 856-7924
Amtrak Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Amtrak
We’ve received a fair number of complaints about Amtrak. Here’s one recent refund issue, a case where Amtrak accidentally canceled a ticket, and, of course, a forced downgrade. There was also that time where Amtrak left passengers stranded and refused to issue a refund. The latest case? Yet another refund problem.
How to resolve a problem with Amtrak
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Amtrak mailing address
60 Massachusetts Ave NE
Washington, DC 20002-4285
Amtrak social media channels
Amtrak executive customer service contacts
Primary Contact
Sean McDonough
Amtrak Customer Relations Specialist
60 Massachusetts Ave NE
Washington, DC 20002-4285
sean.mcdonough@amtrak.com
Secondary Contact
Gerhard Williams
Executive Vice President, Service Delivery and Operations
60 Massachusetts Ave NE
Washington, DC 20002-4285
gerhard.williams@amtrak.com
Chief Executive
Stephen Gardner
60 Massachusetts Ave NE
Washington, DC 20002-4285
stephen.gardner@amtrak.com
What is Amtrak's customer service contact information for international passengers?
Send email to INTLHELP@amtrak.com or call (215) 856-7924.
How do I change the date of my reservation?
Here’s how you can change your Amtrak reservation:
- Go to the official Amtrak website and log in to your Amtrak account. If you don’t have one, you can easily create it by giving your personal information.
- Find the “manage reservations” page and select the reservation you want to change.
- Click on “change reservation” or a similar option.
- Make the necessary changes to your reservation.
- You can also change your reservation through the Amtrak app. On the app Home screen, you’ll see your upcoming travel listed. Tap “Trip Tools”, then select “Modify Reservation”. Enter your reservation number and details, then tap “Change Trip”.
Talk to an agent in the station, or call 1-800-USA-RAIL or (800) 872-7245.
Can I bring my pet on Amtrak?
Yes, you can take your small dog or cat on Amtrak if you follow these rules:
- Your pet has to be a small dog or cat.
- The total weight of your pet and its carrier can’t be more than 20 pounds.
- You can bring your pet on trips that last up to seven hours on most routes.
- You’ll have to pay a small fee for bringing your pet.
- Your pet should be at least eight weeks old.
- Keep your pet inside its carrier while you’re in stations and on the train.
- Only one pet per passenger is allowed.
How do I contact Amtrak customer service?
Call (800) 872-7245 or email customer_relations@amtrak.com.
Does Amtrak customer service have an online chat service?
Yes, click here for the online chat form.
How to get professional help with your Amtrak problem
If you need help with Amtrak, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
