American Automobile Association (AAA) is a federation of motor clubs throughout North America with each club (location) having its own executive leadership team. AAA is a privately held nonprofit member association and service organization.
How to reach a person at American Automobile Association (AAA)
Main: (407) 444-8402
Tollfree: (800) 222-4357
American Automobile Association (AAA) Responsiveness rating
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What you need to know about American Automobile Association (AAA)
We receive many complaints about AAA. After this customer paid AAA directly, it still charged her credit card and then refused to refund her. This customer did not receive a tour and was not refunded. Also, AAA charged this customer for a rental company bill and did not assist with resolution.
How to resolve a problem with American Automobile Association (AAA)
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.American Automobile Association (AAA) mailing address
1000 AAA Drive
Heathrow, FL 32746
American Automobile Association (AAA) social media channels
American Automobile Association (AAA) executive customer service contacts
Primary Contact
Margaret Pittelkow
Vice President, AAA Automotive
1000 AAA Drive
Heathrow, FL 32746
mpittelkow@national.aaa.com
Secondary Contact
David Polansky
Senior Vice President of Administration and Chief Financial Officer.
1000 AAA Drive
Heathrow, FL 32746
dpolansky@national.aaa.com
Bryan Sander
Managing Director Member Experience
1000 AAA Drive
Heathrow, FL 32746
bsander@national.aaa.com
Chief Executive
Marshall L. Doney
President and Chief Executive Officer
1000 AAA Drive
Heathrow, FL 32746
mdoney@national.aaa.com
How can I contact AAA customer service?
To contact American Automobile Association (AAA) customer service, you have a couple of options:
Phone: Call (800) 222-4357 for assistance.
Online form: Fill out the contact form on its website.
What are the AAA customer service operating hours?
The contact center is available 24/7, 365 days a year.
How can I get a refund from AAA customer service?
To obtain a refund from AAA, follow these steps:
Cancellation within cooling off period: If you decide to cancel your membership within the cooling off period, you’ll receive a full refund of the total membership fee paid, minus any charges for services rendered. The cooling off period typically applies when you havenot utilized any AAA services during that time.
- Phone: Call (800) 222-4357, for assistance.
- Online form: Visit the AAA contact us page and fill out the contact form.
What do I need to do if I have a complaint regarding a refund?
For complaints regarding refunds, you can email memberrelations@national.aaa.com. The service level agreement (SLA) for complaints is typically 24 to 48 hours. Refund or claim payments usually take 7 to 14 business days from the date all necessary documents are obtained.
How to get professional help with your American Automobile Association (AAA) problem
If you need help with American Automobile Association (AAA), you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.