Association (AAA)
American Automobile Association (AAA) is a federation of motor clubs that provides roadside assistance, auto and home insurance, travel planning, banking and identity-protection services.
Telephone
Main : (407) 444-7000
Roadside assistance : (800) 222-4357
What you need to know about Association (AAA)
AAA customer service is inconsistent in terms of response times and resolution. After this customer paid AAA directly, it still charged her credit card and then refused to refund her. This customer did not receive a tour and was not refunded. Also, AAA charged this customer for a rental company bill and did not assist with resolution.
- American Automobile Association’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with American Automobile Association with our insider guide or through our executive contacts.
- Here are our frequently asked questions about American Automobile Association.
How to resolve a problem with Association (AAA)
Try self-service first
Use our proven resolution methods, or Association (AAA)’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Association (AAA) respond?
Phone supportRoadside assistance: (800) 222-4357Main:
Response time (estimated): 1 to 30 minutes to reach an agent. Roadside dispatch wait times typically run 30 to 90 minutes but routinely exceed 2 hours during storms, holidays and peak demand
Availability: Roadside dispatch is available 24 hours a day, 7 days a week. Member services hours vary by regional club.
Availability: Roadside dispatch is available 24 hours a day, 7 days a week. Member services hours vary by regional club.
Email supportmemberrelations@national.aaa.com
Response time (estimated): 1 to 2 business days for general inquiries; AAA Northeast and several other clubs publish 1 business day as the target for online contact-form replies. The national office does not publish a service-level agreement for member-relations email.
Live chat support
AAA does not offer a national live chat.
Social media
Facebook, X (formerly Twitter), Instagram, LinkedIn, YouTube, TikTok and Pinterest, primarily through national and regional accounts.
Response time (estimated): a few hours to 2 business days on Facebook and X for general inquiries.
Response time (estimated): a few hours to 2 business days on Facebook and X for general inquiries.
Help center/FAQ
AAA's help center/FAQ provides quick answers to common questions regarding membership, roadside assistance, insurance, travel, banking and the AAA mobile app.
Verified contacts
Association (AAA) customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Primary
Margaret Pittelkow
Vice President, AAA Automotive
Chief Executive
David Polansky
Senior Vice President of Administration and Chief Financial Officer.
Chief Executive
Marshall L. Doney
President and Chief Executive Officer
Chief Executive
Gene Boehm
Association (AAA) self-service links
Call AAA at (800) 222-4357 (800-AAA-HELP), request service through the AAA mobile app, or use the online request tool at aaa.com/GetMoving. Roadside dispatch is available 24 hours a day, 7 days a week.
Association (AAA) customer service policies
The AAA online privacy policy states that AAA collects personally identifiable information that users provide when registering, ordering products or contacting the company, plus non-volunteered data such as referrer URLs, browser type and pages visited. The policy says AAA uses this information to improve the website, notify users of updates and contact them for marketing, and that personally identifiable information will not be shared or sold to other organizations for commercial purposes. Each regional club, AAA bank and AAA insurance entity publishes its own additional privacy notice.
Association (AAA) loyalty program
AAA membership itself is the primary loyalty offering: members pay an annual fee in exchange for roadside assistance and access to the AAA Discounts & Rewards program, which provides discounts at participating restaurants, hotels, retailers, attractions and AAA-owned travel services. AAA does not operate a stand-alone points-based loyalty program, but cardholders of the AAA Visa Signature credit cards (issued by Bank of America for some clubs and by Comenity / Bread Financial for AAA Club Alliance and AAA-The Auto Club Group) earn points or cash back that can be redeemed for AAA vouchers, statement credits and travel.
Frequently asked questions about American Automobile Association (AAA)
To contact American Automobile Association (AAA) customer service, you have a couple of options:
Phone: Call (800) 222-4357 for assistance.
Online form: Fill out the contact form on its website.
The contact center is available 24/7, 365 days a year.
To obtain a refund from AAA, follow these steps:
Cancellation within cooling off period: If you decide to cancel your membership within the cooling off period, you’ll receive a full refund of the total membership fee paid, minus any charges for services rendered. The cooling off period typically applies when you havenot utilized any AAA services during that time.
- Phone: Call (800) 222-4357, for assistance.
- Online form: Visit the AAA contact us page and fill out the contact form.
For complaints regarding refunds, you can email memberrelations@national.aaa.com. The service level agreement (SLA) for complaints is typically 24 to 48 hours. Refund or claim payments usually take 7 to 14 business days from the date all necessary documents are obtained.
AAA dispatches most roadside calls to local third-party tow operators, so wait times depend on how many trucks are available in your area. Quoted ETAs of 30 to 90 minutes routinely stretch past 2 to 12 hours during winter storms, holiday weekends and major events. If you are in an unsafe location, tell the dispatcher — that escalates the call. If wait times exceed your ETA by more than an hour, you can hire an independent tow and request reimbursement from your regional club within the towing limits of your plan.
Sign in to your account at aaa.com, open Membership → Manage → Automatic Renewal, and toggle it off. You can also call (800) 922-8228. Most regional clubs lock changes once you are within 45 days of the renewal date, so act early. If you have already been charged, most clubs will refund auto-renewal payments within 30 days if no roadside service was used.
AAA is a federation of regional motor clubs (AAA Northeast, AAA-The Auto Club Group, AAA Club Alliance, AAA Northern California, Nevada & Utah, AAA Texas, AAA SoCal, AAA Mountain West, and others). Your billing ZIP code determines your club. Pricing, refund rules, roadside call limits and the staff who handle your complaints are all set by your home club — the AAA national office in Heathrow, Florida cannot override club decisions. Your member number and the back of your card identify your club.
Two AAA-affiliated entities disclosed data breaches in March 2026: the Automobile Club of Southern California reported a breach on March 9, 2026 involving its driver-education vendor (DanubeNet / Driving School Solutions), and AAA Driver Training School (affiliated with AAA Northeast) disclosed a related incident on March 5, 2026. Exposed data may include names, addresses and driver-training records. AAA mails individual notification letters; if you received one, follow the credit-monitoring instructions in the letter and consider placing a fraud alert on your credit file.
AAA imposes a 48-hour waiting period before Emergency Roadside Service is available to new members and newly added associate drivers. If you need service immediately, AAA can waive the waiting period for a $75 fee, which may be waived in safety-critical situations. Upgrades to Plus or Premier carry an additional 7 to 10-day waiting period before the enhanced towing benefits become active; classic-level benefits apply during that window.
Yes. AAA Club Alliance's published membership policy reserves the right to cancel a membership for what it calls 'abusive use' of roadside services or for using more service than the average member over a sustained period; offending members may be downgraded at renewal or non-renewed. Other regional clubs publish similar terms. If your membership is cancelled and the explanation is unclear, ask in writing for the specific reason and the policy section relied on, and escalate to the AAA national member-relations team if your regional club will not provide one.
Start with your regional club's member-relations team (look up the address on the back of your card). If that fails, write to AAA Inc. National Office, 1000 AAA Drive, Heathrow, FL 32746, and copy memberrelations@national.aaa.com. You can also file with the Better Business Bureau against your regional club, and — for insurance disputes — with your state insurance department. Refund and billing disputes can be challenged with your credit-card issuer if AAA does not respond within 30 days.
Most regional clubs will reimburse out-of-pocket towing costs up to the limits of your membership plan if AAA confirms it could not provide service. Save your dispatch case number, the time of your original call, and the receipt from the third-party tow operator, and submit them through your regional club's reimbursement form or by emailing memberrelations@national.aaa.com. Reimbursement decisions typically take 7 to 14 business days after AAA receives documentation.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published September 30, 2015. Updated May 29, 2026.