American Automobile Association (AAA) is a federation of motor clubs throughout North America with each club (location) having it’s own executive leadership teams.
AAA is a privately held non-profit member association and service organization with over 60 million members in the United States and Canada.
How to reach a person at American Automobile Association (AAA)
American Automobile Association (AAA) Responsiveness rating
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What you need to know about American Automobile Association (AAA)
We receive many complaints about AAA. After this customer paid it directly it still charged her credit card and then refused to refund her. This customer did not receive a tour and was not refunded. Also, AAA charged the customer for a rental company bill and did not assist with resolution.
How to resolve a problem with American Automobile Association (AAA)
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
American Automobile Association (AAA) mailing address
1000 AAA Drive
Heathrow, FL 32746
American Automobile Association (AAA) social media channels
American Automobile Association (AAA) executive customer service contacts
Primary Contact
Margaret Pittelkow
Vice President, AAA Automotive
1000 AAA Drive
Heathrow, FL 32746
[email protected]
Secondary Contact
David Polansky
Senior Vice President of Administration and Chief Financial Officer.
1000 AAA Drive
Heathrow, FL 32746
[email protected]
Bryan Sander
Managing Director Member Experience
1000 AAA Drive
Heathrow, FL 32746
[email protected]
Chief Executive
Marshall L. Doney
President and Chief Executive Officer
1000 AAA Drive
Heathrow, FL 32746
[email protected]
How can I contact American Automobile Association' customer service?
To contact American Automobile Association (AAA) customer service, you have a couple of options:
Phone: Call 800-AAA-HELP (800) 222-4357 for assistance.
Online form: Fill out the contact form on its website.
What are American Automobile Association's customer service operating hours?
The contact center is available 24/7, 365 days a year.
How can I get a refund from American Automobile Association's customer service?
To obtain a refund from the American Automobile Association (AAA), follow these steps:
Cancellation within cooling off period: If you decide to cancel your membership within the cooling off period, you’ll receive a full refund of the total membership fee paid, minus any charges for services rendered. The cooling off period typically applies when you’ve not utilized any AAA services during that time.
Contact AAA customer service: Reach out to AAA’s customer service via one of the following methods:
- Phone: Call 800-AAA-HELP (800) 222-4357 for assistance.
- Online form: Visit the AAA contact us page and fill out the contact form.
What do I need to do if I have a complaint regarding a refund?
For complaints regarding refunds, you can email [email protected]. The service level agreement (SLA) for complaints is typically 24 to 48 hours. Refund or claim payments usually take 7 to 14 business days from the date all necessary documents are obtained.
How to get professional help with your American Automobile Association (AAA) problem
If you need help with American Automobile Association (AAA), you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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