Allbirds

Allbirds is a footwear company based in San Francisco.

Telephone
Customer service :  (888) 963-8944
Email
Mailing address
730 Montgomery St
San Francisco, CA 94111
Website
allbirds.com

What you need to know about Allbirds

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Allbirds

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Allbirds customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Ashley Fattig
Customer Experience Manager
Secondary
Karla Camer
Associate Director, Client Experience
Secondary
Erick Haskell
President of International
Chief Executive
Tim Brown

Frequently asked questions about Allbirds

You can get in touch with Allbirds customer service through these options:
Allbirds customer service is available 7 days a week, 5 a.m. to 5 p.m. Pacific time.
To get a refund from Allbirds, you need to follow the return policy:
  1. Return period: Allbirds offers a 30-day trial period. You can return or exchange your shoes with no questions asked, even if you’ve worn them out.
  2. Condition of items: Apparel must have intact labels, while socks and undies must have unopened packaging.
  3. Return shipping: Allbirds will cover the return shipping cost, but original shipping fees aren’t refunded.
  4. Final sale items: Items marked as final sale, including gift cards, insoles, sock bundles, TrinoXO Face Masks, and items tagged final sale on its website and in Allbirds retail stores, cannot be returned or exchanged.
  5. Outlet store return policy: Full price and excess styles can be returned within 30 days at Allbirds outlet locations only, no questions asked.
To start a return, visit the Allbirds returns and exchanges page and provide your order number and email address, which can be found in your Allbirds order confirmation email.
Return shipping is free for orders within the United States. For international returns, shipping fees may apply.
Check product availability directly on the Allbirds website. If an item is out of stock, there may be an option to receive notifications when it becomes available again.
Size charts and detailed product specifications are available on the product pages of the Allbirds website. If you need additional information, customer service can assist. Call (888) 963-8944.
Allbirds shoes are generally true to size, but refer to the size chart on the product page for specific measurements and fit guidance.
Contact Allbirds customer service at (888) 963-8944. The consultant will provide instructions on how to return the item and obtain a replacement or refund.

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