Allbirds is a footwear company based in San Francisco.
Allbirds Responsiveness rating
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What you need to know about Allbirds
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Allbirds
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Allbirds mailing address
730 Montgomery St
San Francisco, CA 94111
Allbirds executive customer service contacts
Primary Contact
Ashley Fattig
Customer Experience Manager
730 Montgomery St
San Francisco, CA 94111
Ashley@allbirds.com
Secondary Contact
Karla Camer
Associate Director, Client Experience
730 Montgomery St
San Francisco, CA 94111
Karla@allbirds.com
Erick Haskell
President of International
730 Montgomery St
San Francisco, CA 94111
erick@allbirds.com
Chief Executive
Tim Brown
730 Montgomery St
San Francisco, CA 94111
Tim@allbirds.com
How can I contact Allbirds customer service?
You can get in touch with Allbirds customer service through these options:
- Text: (814) 251-9966
- Call: (888) 963-8944
- Email: help@allbirds.com
What are Allbirds customer service operating hours?
Allbirds customer service is available 7 days a week, 5 a.m. to 5 p.m. Pacific time.
How can I get a refund from Allbirds
To get a refund from Allbirds, you need to follow the return policy:
- Return period: Allbirds offers a 30-day trial period. You can return or exchange your shoes with no questions asked, even if you’ve worn them out.
- Condition of items: Apparel must have intact labels, while socks and undies must have unopened packaging.
- Return shipping: Allbirds will cover the return shipping cost, but original shipping fees aren’t refunded.
- Final sale items: Items marked as final sale, including gift cards, insoles, sock bundles, TrinoXO Face Masks, and items tagged final sale on its website and in Allbirds retail stores, cannot be returned or exchanged.
- Outlet store return policy: Full price and excess styles can be returned within 30 days at Allbirds outlet locations only, no questions asked.
To start a return, visit the Allbirds returns & exchanges page and provide your order number and email address, which can be found in your Allbirds order confirmation email.
Are there any return shipping fees?
Return shipping is free for orders within the United States. For international returns, shipping fees may apply.
How can I check the availability of a product?
Check product availability directly on the Allbirds website. If an item is out of stock, there may be an option to receive notifications when it becomes available again.
Where can I find size charts and product specifications?
Size charts and detailed product specifications are available on the product pages of the Allbirds website. If you need additional information, customer service can assist. Call (888) 963-8944.
Are Allbirds shoes true to size?
Allbirds shoes are generally true to size, but refer to the size chart on the product page for specific measurements and fit guidance.
What should I do if I receive a defective or incorrect product?
Contact Allbirds customer service at (888) 963-8944. The consultant will provide instructions on how to return the item and obtain a replacement or refund.
How to get professional help with your Allbirds problem
If you need help with Allbirds, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help