AirTkt Customer Service Contacts

AirTkt.com is an online travel agency that specializes in last-minute travel. It operates several sites, including Eros Tours, LatinoFare and CheapFareGuru.

How to reach a person at AirTkt

AirTkt Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about AirTkt

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with AirTkt

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

AirTkt mailing address

117 West 9th St
Suite 307
Los Angeles, CA 90015

AirTkt social media channels

X


AirTkt executive customer service contacts

Chief Executive
Aman Bhutani
117 West 9th St
Suite 307
Los Angeles, CA 90015
abhutani@godaddy.com

What others have to say about AirTkt

It has a rating of F from the Better Business Bureau. It also has the following warning:

According to BBB files, our records show that the company has a pattern of complaints from customers purchasing airline tickets online, receiving a confirmation of purchase, and having their credit cards charged. However subsequently after purchasing their airfare, their tickets are cancelled. In addition, there are reports that customers have difficulty getting a response or reaching representatives when inquiries or issues arise. On October 5, 2016 the BBB contacted the company in regards to our concerns about the amount and the pattern of complaints we have received. Unfortunately, the BBB did not receive a response.

Frequently asked questions about AirTkt

How can I contact AirTkt customer service?

What are AirTkt customer service operating hours?

AirTkt customer support is available 24/7.

How do I cancel my reservation with AirTkt?

To cancel your reservation with AirTkt, follow these steps:

  1. Visit the AirTkt website and go to the ‘Support Request’ section.
  2. Click on the form titled ‘Cancellation and Future Credit/Refund’.
  3. Fill out the form with your booking number, traveler’s name, billing email, and billing phone.
  4. Submit the form. There’s a per-passenger agency processing fee of $50 for domestic tickets and $75 for international tickets.
  5. After submission, AirTkt will process your cancellation request in accordance with the applicable rules and charges set by the airline.

For further assistance, call AirTkt’s customer support at (800) 247-4775, available 24/7. You can also email your queries to support@airtkt.com, including your booking ID, and an agent will respond promptly.

Before canceling, review your ticket’s terms and conditions and the airline’s cancellation policy since different airlines may have varying rules and fees.

How to get professional help with your AirTkt problem

If you need help with AirTkt, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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