AirAsia is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It is the largest airline in Malaysia by fleet size and destinations, and Asia’s largest low-cost airline by passengers carried and jet fleet.
Responsiveness rating
What you need to know about AirAsia
Although we haven't published a lot of AirAsia cases, we hear from passengers frequently. Their complaints are typical for discount airlines -- small seats, high fees, impersonal service. Here's a recent case involving an AirAsia ticket purchased through an online travel agency. Our team has also flown on AirAsia numerous times, and we are unhappy that our luggage costs more to fly than the base airfare.
How to resolve a problem with AirAsia
Check out our free guide to buying airline tickets.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
RedQ, Jalan Pekeliling 5,
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
64000 KLIA
Selangor Darul Ehsan, Malaysia
https://www.airasia.com/
Phone Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Sanjay Kumar
Chief Operating Officer
RedQ, Jalan Pekeliling 5,
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
64000 KLIA
Selangor Darul Ehsan, Malaysia
[email protected]
Secondary Contact
Frank Bateman
Head of Customer Care
RedQ, Jalan Pekeliling 5,
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
64000 KLIA
Selangor Darul Ehsan, Malaysia
[email protected]
Benymin Ismail
Chief Executive Officer AirAsia X
RedQ, Jalan Pekeliling 5,
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
64000 KLIA
Selangor Darul Ehsan, Malaysia
[email protected]
Chief Executive
Tan Sri Tony Fernandes
AirAsia Group CEO
RedQ, Jalan Pekeliling 5,
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
64000 KLIA
Selangor Darul Ehsan, Malaysia
[email protected]
This contact was published on September 3, 2016 and updated on August 15, 2023.
