Agoda Company Pte. Ltd. is an online booking platform for hotels, flights, car rentals and airport transfers. It is a subsidiary of Booking Holdings Inc., which also owns Priceline.com, Kayak, Open Table and Booking.com.
Agoda Responsiveness rating
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What you need to know about Agoda
The company responds to most customer complaints in a satisfactory manner.
- Agoda’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Agoda with our insider guide or through its executive contacts.
- Agoda’s customer service policies are standard. Here are our frequently asked questions about Agoda.
Agoda customer service response times
Agoda’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (866) 656-8207 | Representatives are available 24/7. |
| Email support | Agoda does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Live chat | Agoda does have a live chat feature on the website, where a virtual support assistant greets you, and you can then request to connect with a live agent. |
| Social media | Agoda is active on social media platforms such as Facebook, Instagram, X, LinkedIn, TikTok and YouTube. |
| Help center/FAQ | Agoda’s help center/FAQ provides quick answers to common questions regarding bookings, cancellations, refunds, payments, account issues and travel policies. |
How to resolve a problem with Agoda
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Agoda’s mailing address
30 Cecil Street
19-08 Prudential Tower
Agoda loyalty program
Agoda offers a loyalty program called AgodaVIP with five membership tiers: Bronze, Silver, Gold, Platinum and Diamond. It also provides PointsMAX, which lets users earn airline or hotel loyalty points, and AgodaCash, a cashback credit program for future bookings.
Agoda social media channels
Agoda’s executive customer service contacts
Primary Contact
Jeffrey Lee
Senior Vice President, Customer Experience Group
30 Cecil Street
19-08 Prudential Tower
jeffrey.lee@agoda.com
Secondary Contact
Varuntida Varutbangkul
Vice President of Product
30 Cecil Street
19-08 Prudential Tower
varuntida.varutbangkul@agoda.com
Chief Executive
Omri Morgenshtern
999/9 Rama 1 Road
Khet Pathum Wan, Bangkok 10330 Thailand
omri.morgenshtern@agoda.com
How can I contact Agoda customer service?
Call (866) 656-8207.
Does Agoda have an online chat service?
Yes, Agoda has an online chat service.
What payment methods are accepted in Agoda?
Agoda accepts major credit and debit cards, PayPal, bank transfers, online banking, mobile wallets, AgodaCash, gift cards and other regional payment methods depending on the booking and location.
How to get professional help with your Agoda problem
If you need help with Agoda, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
