Agoda Company Pte. Ltdis a online booking company for hotels, flights, car rental and Airport Transfers. It is owned by Booking Holdings Inc who also own; Priceline.com, Kayak, OpenTable,Booking.com and Rentalcars.com.
Agoda Responsiveness rating
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What you need to know about Agoda
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Agoda
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Agoda’s mailing address
30 Cecil Street
19-08 Prudential Tower
Agoda’s executive customer service contacts
Primary Contact
Jeffrey Lee
Associate Vice President, Global Customer Service Operations, Customer Experience Group
30 Cecil Street
19-08 Prudential Tower
Jeffrey.Lee@agoda.com
Secondary Contact
Varuntida Varutbangkul
Vice President, Customer Experience Group
30 Cecil Street
19-08 Prudential Tower
Varuntida.Varutbangkul@agoda.com
or try varuntidavv@agoda.com
Chief Executive
John Wroughton Brown
999/9 I, 999/9 Rama 1 Road
Khet Pathum Wan, Bangkok 10330
john.brown@agoda.com
or try: johnwroughton@agoda.com
Frequently asked questions about Agoda
You can contact Agoda customer service in a few ways:
- Phone: They have a helpline that’s open 24/7.
- Email: If you have questions about your booking, like changes, cancellations, or refunds, you can email them at biz@agoda.com. Make sure to include your Agoda Booking ID.
- Self-Service: Agoda’s website has helpful features where you can find quick answers and even contact the properties directly.
Agoda customer service is available 24/7.
Yes. Visit the Agoda Help Center and click on the Chat tool. This will allow you to interact with a customer service representative in real-time.
You can contact Agoda’s customer service team through different methods:
- Phone: Call Agoda’s helpline at +65 63 297 537 or (866) 656 8207.
- Email: Send an email to CustomerService@agoda.com. Remember to include details about your issue, like your Agoda Booking ID and Hotel ID if you have them.
- Online Chat: Go to the Agoda Help Center and use the chat tool to talk with a customer service representative instantly.
- Self-Service Features: Check out Agoda’s self-help features on their website for quick answers and support.
Contact Agoda Directly: You have a few options to reach Agoda’s customer service:
- Phone: Call Agoda’s helpline at +65 63 297 537 or (866) 656 8207.
- Email: Send an email to CustomerService@agoda.com. Make sure to include relevant details, such as your Agoda Booking ID.
- Online Chat: Visit the Agoda Help Center and use the chat tool for real-time assistance.
How to get professional help with your Agoda problem
If you need help with Agoda, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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