Afterpay is a “buy now, pay later” service that allows customers to purchase items and pay for them in four interest-free installments.
Afterpay Responsiveness rating
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What you need to know about Afterpay
Afterpay’s customer service provides assistance with a variety of issues related to its “buy now, pay later” (BNPL) service. We have not received any recent complaints about Afterpay.
How to resolve a problem with Afterpay
Afterpay’s response time across various communication and social media platforms can vary depending on the type of inquiry and the platform you’re using. Here’s an overview of the general response times:
1. Afterpay customer support (info@afterpay.com)
- Response time: Afterpay typically responds to emails within 1-2 business days. Response times may vary based on the volume of inquiries, so during peak times, it could take longer.
- Urgent issues: If you have an urgent issue, it might be quicker to contact them through other channels like phone support or live chat.
2. Afterpay mobile app (In-app chat support)
- Response time: The in-app chat function tends to have a faster response time, usually within 24-48 hours. Afterpay uses automated replies initially, but you can get connected to a live agent for more complex issues.
- Urgent inquiries: For urgent matters, it’s best to follow up with a phone call or use other faster channels.
3. Social Media Platforms (Twitter, Facebook, Instagram)
- Response time: Afterpay’s response time on social media platforms like Twitter, Facebook, and Instagram can vary based on their activity and support volume. Typically, they respond within 24-72 hours.
- Twitter: If you mention Afterpay in a tweet or send a direct message, you might get a reply within 1-3 days, but this can depend on the complexity of your query and their workload.
- Facebook and Instagram: Replies to messages or comments can also take between 24 and 72 hours. They usually address inquiries through direct messages, but responses may take a little longer depending on the situation.
4. Afterpay Customer Support (Tel: (855) 597-7368)
- Response time: If you call Afterpay’s customer support directly, you’ll typically speak with an agent immediately or after a short hold time, which can range from 5-15 minutes during non-peak times. During busier periods, you may need to wait 20-30 minutes for support.
5. Live Chat (Website)
- Response time: Afterpay’s live chat usually provides immediate responses for simple inquiries and is a fast way to get in touch with support. For more complex issues, the consultant may direct you to an agent, and the wait time can range from 5-15 minutes.
How to resolve a problem with Afterpay
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Afterpay mailing address
PO Box 328
San Francisco, CA 94104-0328
Afterpay loyalty program
Afterpay doesn’t have a formal loyalty program, but it offers occasional discounts, promotions, and events like Afterpay Day for users. Additionally, there is a referral program where you can earn rewards by referring friends to use Afterpay.
Afterpay social media channels
Afterpay executive customer service contacts
Primary Contact
Michael Ryan
Vice President
406 Collins Street
Melbourne, Victoria 3000
Michael@afterpay.com.au
Secondary Contact
Alanna Gregory
Growth Marketing Leader
406 Collins Street
Melbourne, Victoria 3000
Alanna@afterpay.com.au
Chief Executive
Anthony Eisen
406 Collins Street
Melbourne, Victoria 3000
Anthony@afterpay.com.au
Afterpay’s customer service policies
What does Afterpay's privacy policy explain?
Afterpay’s privacy policy outlines how it collects, uses, and protects personal information to provide its services and comply with legal obligations.
What does Afterpay's terms policy cover?
Afterpay’s terms policy outlines the rules and conditions for using its services, including payment agreements, eligibility requirements, and the responsibilities of both users and Afterpay, as well as the consequences of non-payment.
What does Afterpay's installment agreement include?
Afterpay’s installment agreement allows customers to pay for purchases in four equal, interest-free payments, due every two weeks, with late fees for missed payments and the requirement to pay in full if a payment is missed.
Can I reschedule my payment date?
No, you cannot schedule your own payment date with Afterpay; the payment dates are fixed and are due every two weeks according to the installment agreement.
Afterpay self-service links
Where can I find help with my Afterpay account?
You can find help with your Afterpay account in the Help section on Afterpay’s website, which provides answers to common questions and solutions to issues.
How do I use Afterpay for the first time?
The Guide section provides step-by-step instructions on how to sign up, use Afterpay for purchases, and manage your payments.
How can I access my Afterpay account information?
You can access your Afterpay account information by logging in through the Afterpay Access page, where you can view your order history, payments, and settings.
What resources are available for retailers using Afterpay?
The Retailer Resources section offers tools, FAQs, and guides designed to help businesses integrate Afterpay into their payment systems and optimize their customer experience.
How do I complain to Afterpay?
Complaints can be lodged through the Afterpay website or by contacting its customer service directly.
What is Afterpay's phone number in the USA?
Call Afterpay at (855) 597-7368.
How do I send an email to Afterpay?
Email Afterpay at info@afterpay.com.
Where is Afterpay headquartered?
Afterpay is headquartered in San Francisco, California, in the United States.
How does Afterpay work?
When you shop with Afterpay, you can split the total cost of your purchase into four equal payments.
How do I apply for Afterpay?
You can apply for Afterpay via its website or mobile app.
How to get professional help with your Afterpay problem
If you need help with Afterpay, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.