Afterpay
Afterpay (now operating in the U.S. as Cash App Afterpay following its March 2025 rebrand) is a “buy now, pay later” service that allows customers to pay for purchases through four interest-free installments (Pay-in-4) or longer-term monthly payment plans at select retailers, which may carry interest depending on the plan and lender terms.
Oakland, CA 94612
What you need to know about Afterpay
Afterpay's customer service provides assistance with a variety of issues related to its "buy now, pay later" (BNPL) service. We have not received any recent complaints about Afterpay.
- Afterpay’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Afterpay with our insider guide or through our executive contacts.
- Afterpay's customer service policies are standard. Here are our frequently asked questions about Afterpay.
How to resolve a problem with Afterpay
Try self-service first
Use our proven resolution methods, or Afterpay’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Afterpay respond?
Customer service (U.S.): (833) 844-8095. Representatives are available 7 days a week from 8 a.m. to 9:30 p.m. Eastern time.
Customer service (Canada): (833) 918-6111. Afterpay's Canadian help center lists hours of 8 a.m. to 9:30 p.m. Central time, 7 days a week.
Afterpay's help center directs customers to chat in the Afterpay app, its online contact form and phone support. Its U.S. terms of service list info@afterpay.com for questions, complaints or claims.
Afterpay’s chat support is available 24 hours a day, seven days a week in the Afterpay app. If you don't have the app, you can use Afterpay's online contact form. For more complex issues, wait times can range from 5 to 15 minutes.
Afterpay's response time on social media platforms such as X, Facebook, and Instagram can vary based on their activity and support volume. Typically, the company responds within 24 to 72 hours.
Afterpay's help center is available 24/7.
Afterpay customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Additional contacts
Afterpay self-service links
Afterpay customer service policies
Afterpay loyalty program
Afterpay previously had a loyalty program called Pulse Rewards, which allowed eligible U.S. customers to earn points for qualifying on-time payments and unlock additional benefits and perks. The program was discontinued in January 2024.
Frequently asked questions about Afterpay
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