Afterpay

Afterpay (now operating in the U.S. as Cash App Afterpay following its March 2025 rebrand) is a “buy now, pay later” service that allows customers to pay for purchases through four interest-free installments (Pay-in-4) or longer-term monthly payment plans at select retailers, which may carry interest depending on the plan and lender terms.

Telephone
Customer service : (833) 844-8095
Customer service : +1 833-918-6111
Mailing address
Afterpay US Services LLC, 1955 Broadway, Suite 204
Oakland, CA 94612
Website
afterpay.com

What you need to know about Afterpay

Afterpay's customer service provides assistance with a variety of issues related to its "buy now, pay later" (BNPL) service. We have not received any recent complaints about Afterpay.

How to resolve a problem with Afterpay

Try self-service first

Use our proven resolution methods, or Afterpay’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Afterpay respond?

Phone supportCustomer service (U.S.): Customer service (Canada):
Representatives are available 7 days a week from 8 a.m. to 9:30 p.m. (Eastern time).
Email support
Afterpay does not publicly list a general customer service email address on its website and instead directs customers to the Afterpay app, online support forms, live chat, and phone support.
Live chat support
Afterpay’s live chat usually provides immediate responses for simple inquiries and is a fast way to get in touch with support. For more complex issues, the consultant may direct you to an agent, and the wait time can range from 5 to 15 minutes.
Social media
Afterpay's response time on social media platforms such as X, Facebook, and Instagram can vary based on their activity and support volume. Typically, the company responds within 24 to 72 hours.
Help center/FAQ
Afterpay's help center is available 24/7.
Verified contacts

Afterpay customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Pablo Perez
North America Operations Manager at Block
Secondary
Amrita Ahuja
Foundational Lead, Chief Financial Officer and Chief Operating Officer
Chief Executive
Jack Dorsey
Block Head

Additional contacts

Nick Molnar
Sales and Marketing Lead

Afterpay customer service policies

Afterpay's privacy policy outlines how it collects, uses, and protects personal information to provide its services and comply with legal obligations.

Afterpay loyalty program

Afterpay previously had a loyalty program called Pulse Rewards, which allowed eligible U.S. customers to earn points for qualifying on-time payments and unlock additional benefits and perks. The program was discontinued in January 2024.

Frequently asked questions about Afterpay

Complaints can be lodged through the Afterpay website or by contacting its customer service directly.
Call Afterpay at (833) 844-8095.
Afterpay is headquartered in San Francisco, California, in the United States.
When you shop with Afterpay, you can split the total cost of your purchase into four equal payments.
You can apply for Afterpay via its website or mobile app.

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